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Operational Manager – Parts and Service Dealer and Distributor
Scania GroupOperational Manager responsible for overseeing service representatives at Scania. Developing customer service standards and resolving complex customer issues in San Luis Potosí.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing technical service teams and establishing customer service standards while effectively managing complex customer issues. Proficient in CRM systems and bilingual in Spanish and English to enhance customer interactions.
Highest-signal resume keywords
Team LeadershipCustomer Service StandardsCRM ManagementBilingual CommunicationFault Isolation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOperations ManagementFault ResolutionComplex Problem Solving
Soft Skills
TrainingCommunication
Tools & Technologies
Customer Relationship Management Systems
Certifications & Qualifications
Bachelor's Degree or Equivalent
About the role
Key responsibilities & impact- Oversee a team of technical service representatives
- Establish customer service standards
- Develop a customer contact plan
- Monitor CRM usage and provide training
- Provide fault isolation and resolution
Requirements
What you’ll need- Bachelor's Degree or Equivalent
- Experience in customer service or operations
- Ability to handle complex customer issues
- Familiarity with customer relationship management systems
- Fluent in Spanish and English
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities