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Scania Group

Service Advisor – Operational Professional 2

Scania Group

Service Advisor providing customer service and managing vehicle reception and delivery at Scania. Ensuring customer satisfaction and compliance with service quality standards.

Posted 7/1/2026full-timeSan Luis Potosí • 🇲🇽 MexicoJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication, problem-solving, and service management. Proficient in managing service orders and utilizing service management systems to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords
Customer Service ExperienceService Management SystemsOral And Written Communication SkillsBasic Knowledge Of Automotive MechanicsTeamwork And Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service Order ManagementData Capture And UpdateBasic Follow-Up ReportingBudget Validation And AuthorizationComplaint Management
Soft Skills
Excellent Service AttitudeResults OrientationEffective Communication
Tools & Technologies
CRM SystemsERP SystemsMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Customer ExperienceAutomotive ServiceQuality PoliciesService History ReviewPreventive Maintenance

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Ensure a positive customer experience from the reception to the delivery of the unit.
  • Perform timely follow-up on requested services.
  • Clearly communicate the status and progress of the service.
  • Manage documents related to the service order.
  • Comply with customer service and quality policies and procedures.
  • Detect opportunities for improvement or additional service sales.
  • Capture and update data in the corresponding systems.
  • Support the management of complaints and claims, seeking effective solutions.
  • Reception of units in the workshop.
  • Opening and closing of service orders in the system.
  • Constant communication with the client regarding the status of the unit.
  • Coordination with the technical team for work scheduling.
  • Review of service history and active policies.
  • Validation and authorization of budgets with the client.
  • Ensure that the unit is clean and ready for delivery.
  • Register complaints or disagreements and channel them appropriately.
  • Preparation of basic follow-up or satisfaction reports.
  • Follow-up on scheduled appointments and ensuring punctuality.
  • Support in the recovery of overdue portfolio associated with services.
  • Proposal of complementary services (preventive maintenance, extended warranties, etc.).

Requirements

What you’ll need
  • 1 year of experience in customer service or similar position.
  • Basic knowledge of automotive mechanics.
  • Management of service management systems (CRM, ERP, etc.).
  • Orientation to results and customer satisfaction.
  • Oral and written communication skills.
  • Intermediate Office (Word, Excel, Outlook).
  • Excellent service attitude and teamwork.

Benefits

Comp & perks
  • Health insurance
  • Paid time off