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Service Advisor – Operational Professional 2
Scania GroupService Advisor providing customer service and managing vehicle reception and delivery at Scania. Ensuring customer satisfaction and compliance with service quality standards.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Ensure a positive customer experience from the reception to the delivery of the unit.
- Perform timely follow-up on requested services.
- Clearly communicate the status and progress of the service.
- Manage documents related to the service order.
- Comply with customer service and quality policies and procedures.
- Detect opportunities for improvement or additional service sales.
- Capture and update data in the corresponding systems.
- Support the management of complaints and claims, seeking effective solutions.
- Reception of units in the workshop.
- Opening and closing of service orders in the system.
- Constant communication with the client regarding the status of the unit.
- Coordination with the technical team for work scheduling.
- Review of service history and active policies.
- Validation and authorization of budgets with the client.
- Ensure that the unit is clean and ready for delivery.
- Register complaints or disagreements and channel them appropriately.
- Preparation of basic follow-up or satisfaction reports.
- Follow-up on scheduled appointments and ensuring punctuality.
- Support in the recovery of overdue portfolio associated with services.
- Proposal of complementary services (preventive maintenance, extended warranties, etc.).
Requirements
What you’ll need- 1 year of experience in customer service or similar position.
- Basic knowledge of automotive mechanics.
- Management of service management systems (CRM, ERP, etc.).
- Orientation to results and customer satisfaction.
- Oral and written communication skills.
- Intermediate Office (Word, Excel, Outlook).
- Excellent service attitude and teamwork.
Benefits
Comp & perks- Health insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Order ManagementData Capture And UpdateBasic Follow-Up ReportingBudget Validation And AuthorizationComplaint Management
Soft Skills
Excellent Service AttitudeResults OrientationEffective Communication