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Parts Advisor – Support Professional 2
Scania GroupParts Advisor responsible for customer service and communication in workshop processes in Tijuana. Ensuring customer satisfaction and service follow-up.
About the role
Key responsibilities & impact- Ensure follow-up to the workshop process.
- Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.
- Ensure service closure.
- Book appointments to service units.
- Receive the customer and create the WO, book appointments and provide quotes.
- Inform the customer about pending and additional work.
- Constantly inform the customer about the status of their unit in the workshop.
- Notify the customer that the unit is ready.
Requirements
What you’ll need- 1 to 2 years in customer service, reception, or administrative roles in workshops or service centers.
- Basic knowledge of vehicles and automotive services.
- High school, Associate degree and/or Bachelor's degree completed.
Benefits
Comp & perks- Ensure external customer service, exceeding customer expectations and providing greater business opportunities in services to ensure site profitability.
- Health insurance
- Flexible work arrangements
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Work Order CreationAppointment BookingBasic Automotive Knowledge
Soft Skills
Communication SkillsCustomer Interaction
Certifications
High School DiplomaAssociate DegreeBachelor's Degree