FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Parts Advisor – Support Professional 2
Scania GroupParts Advisor responsible for customer service and communication in workshop processes in Tijuana. Ensuring customer satisfaction and service follow-up.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication to ensure customer satisfaction and efficient workshop operations. Possesses basic knowledge of vehicles and automotive services to facilitate service processes and customer interactions.
Highest-signal resume keywords
Customer Service ExperienceAppointment BookingWork Order CreationCommunication SkillsAutomotive Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Work Order CreationAppointment BookingBasic Automotive Knowledge
Soft Skills
Communication SkillsCustomer Interaction
Certifications & Qualifications
High School DiplomaAssociate DegreeBachelor's Degree
Industry Keywords
Workshop ProcessService ClosureCustomer SatisfactionService Units
About the role
Key responsibilities & impact- Ensure follow-up to the workshop process.
- Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.
- Ensure service closure.
- Book appointments to service units.
- Receive the customer and create the WO, book appointments and provide quotes.
- Inform the customer about pending and additional work.
- Constantly inform the customer about the status of their unit in the workshop.
- Notify the customer that the unit is ready.
Requirements
What you’ll need- 1 to 2 years in customer service, reception, or administrative roles in workshops or service centers.
- Basic knowledge of vehicles and automotive services.
- High school, Associate degree and/or Bachelor's degree completed.
Benefits
Comp & perks- Ensure external customer service, exceeding customer expectations and providing greater business opportunities in services to ensure site profitability.
- Health insurance
- Flexible work arrangements
- Paid time off