Sartorius

Payroll

• Processing payroll queries from employees, including Tax code queries, SSP, SMP, SPP etc
• Responsible for checking payrolls with the team (UK Payroll runs 9 Monthly, 2 Ireland Payrolls, 1 Weekly)
• Participating in the administration of adding/removing employees to benefit schemes such as Dental and Medical Insurance
• Working closely with HR Service team for monthly payroll changes, such as bonus payments, absence data, benefits deductions
• Creating and calculating SMP and SHPP Schedules
• Managing the Holiday absence process

Payroll, Time and Absence Partner

Compliance

• Prepare clinical evaluation documentation for Medical Devices (MDs), performance evaluation documentation for In Vitro Diagnostics (IVDs) and documents required for Post-Market Surveillance (PMS) of MDs and IVDs
• Create and maintain schedules and ensure their regulatory compliance
• Monitor market and regulatory developments, perform research and evaluate findings
• Conduct risk assessments and initiate appropriate corrective actions in response to incidents
• Continuously analyze new regulatory requirements and plan and implement resulting activities
• Advise internal stakeholders on regulatory changes, requirements and applicable standards
• Communicate with regulatory authorities and submit required documentation
• Assess the regulatory impact of changes (e.g., product changes)
• Develop and implement processes to meet regulatory requirements
• Draft procedures and work instructions and oversee monitoring to ensure compliance with regulatory processes and workflows

Regulatory Affairs Professional, Medical Devices

Customer Support

• Work with both clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents, or other departments on logistics services requests (e.g., correct shipment, returns, unblocking of orders in the finance department) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements, and related documents
• Guarantee invoice verification and generate and distribute customer reports and service billings
• Assist in customer payment arrangements with the finance department
• Take responsibility for the registration and follow-up of all integrated solution leads and opportunities
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• Update the key products' end-user list
• Manage requests for technical documentation and quotations for customers
• Develop and execute analytical tools for CRM and SAP-based reports, and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• Provide reports on various topics, e.g., customer complaints on loss/delays

Customer Service Professional II

Consultant

• Managing quality-focused projects: Full end-to-end responsibility for projects to optimize quality processes — from planning through successful implementation
• Analyzing and improving QM processes: Identifying weaknesses, designing efficient workflows, and implementing sustainable standards
• Stakeholder management and change enablement: Collaborating closely with business units, facilitating workshops, and coaching to embed new processes and methods
• Quality assurance and reporting: Preparing decision and project documentation, monitoring progress, and initiating effective corrective actions if deviations occur

In-house Consultant BPM, Quality Management

Account Manager

• Promote the organization's products and services within an assigned geographic area, product range or key account to achieve sales and revenue targets
• Identify new business opportunities aligned with the organization's overall market and growth strategy
• Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system
• Analyze SFDC data for assigned customers to identify trends, generate customer insights and track sales performance
• Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of sales activity
• Assess and analyze customer needs, generate leads, respond to customer inquiries and suggest products and services as appropriate
• Develop and implement account plans and request and coordinate resources in line with the account plans
• Work closely with cross functional team to create higher market perception and successful strategies to gain business from an account
• Coordinate and participate in marketing activities in assigned territory
• Frequently assess the potential of each customer and plan to realize it into business
• Manage and build strong customer relationships for long term partnership
• Evaluate customer potential and create strategies to convert opportunities into long-term business. Build and maintain strong customer relationships for sustainable partnerships.

Field Account Manager

Sales Development Rep

• Achieve or exceed revenue, growth and strategic field targets (trials, demos, samples, opportunities, etc) for the area of responsibility.
• Proactively identify and drive commercial initiatives in support of the targets.
• Acquire new and expand the relationships with existing customers by continuously proposing solutions that meet Customer’s needs and Sartorius’s strategy.
• Manage the short- and long-term opportunity funnel & sales process for your area of responsibility: lead identification, strategic evaluation, selling cycle, resulting business impact and best commercial-technical solution
• Collaborate with key stakeholders, most notably Account Management and Technical Support teams
• Lead & opportunity generation: Conduct research and actively identify potential leads, e.g. through target customer lists, and convert leads into opportunities, as well as executing/initiating test/demos/URS analysis/trials/technical closure at customer
• Seeding strategy development & implementation: Develop seeding strategies, campaigns, approaches, pilots and drives implementation/product adoption
• Tracking and reporting: Continuously monitor and track the progress of seeding activities and technical product performance

Sales Development Specialist, Chromatography

Application Engineer

• Design and implement integration solutions based on SAP Business Technology Platform or comparable middleware platforms
• Develop and maintain interfaces (REST/SOAP APIs, messaging queues) to automate processes and ensure seamless data flows
• Monitor and optimize end-to-end integrations between SAP and engineering systems
• Analyze and resolve technical challenges at middleware and application level (3rd-level support)
• Create and maintain documentation for interface architectures and integration processes
• Collaborate with international teams on global integration projects

Application Integration Engineer – SAP, Interfaces

Recruitment

• You are the global point of contact for key users on Workday-related issues, focusing on Recruiting, Performance Development, and Talent Management
• You are responsible for continuously improving implemented Workday processes, including evaluating business process change requests and implementing new functional requirements into the system environment
• You (part-) lead projects and act as an interface between the project, support, and functional expert teams
• You design and execute user trainings for different stakeholder groups and inform users about changes in the context of regular Workday updates
• You prepare and conduct regional support visits to regularly exchange with the HR community
• You participate in international roll-outs for functional enhancements

HR Expert Systems & Processes, Recruiting & Performance Development

QA Automation Engineer

• Design, configure, and test control concepts for chromatography units, working closely with Bioprocess Engineers to optimize the performance of our chromatography systems
• Implement control logic using Matlab|Simulink
• Build and execute Hardware-in-the-Loop (HIL) testing setups to validate control logic, simulate process conditions, and ensure reliable system behavior before site commissioning.
• Collaborate with process engineers, hardware engineers, and test management to ensure alignment between automation, hardware, and process requirements.
• Participate in technical reviews to define automation and control requirements.
• Collaborate closely with stakeholders in R&D, automation, and data analytics
• Contribute to continuous improvement of simulation tools and testing methodologies

Automation Engineer, Control Design – On-site

Field Engineer

• Perform on-site maintenance, calibration, repair, and functional testing of pipettes
• Manage on-site maintenance, testing, and troubleshooting of pipettes, diagnosing errors and determining effective solutions
• Produce detailed service reports and issue certificates of analysis promptly
• Ensure compliance with GMP, ISO, and UKAS requirements and internal SOPs
• Collaborate closely with the technical team, sharing insights across the organisation
• Act as a trusted partner to customers, building strong relationships and driving satisfaction and customer retention

Field Service Technician – Liquid Handling

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
• Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
• Perform a variety of in-house service activities in the Delaware office as needed.
• Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
• Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.
• Travel up to approximately 80% (primarily within an assigned territory).

Field Service Engineer – TAP, Ambr

• Promote the organization's products and services within an assigned geographic area
• Actively use SFDC to manage and document leads and opportunities
• Analyze SFDC data for assigned customers to identify trends
• Develop and implement account plans and request and coordinate resources in line with the account plans
• Manage and build strong customer relationships for long term partnership

Data Scientist

• Working in a global team of data scientist who are subject matter experts in Data Analytics applications within Biopharma.
• Assisting customers in solving business related problems using advanced data analytics
• Supporting implementation of advanced analytics in industry
• Supporting Sartorius sales teams as a subject matter expert in pre and post sales activities
• Act as subject matter expert point of contact and support customer and Sartorius internal projects
• Analyzing data and building data driven models using Umetrics software suite
• Coordinate work with colleagues in other regions for accounts with a global presence
• Training customers on the use of SIMCA ® , MODDE®, SIMCA-®online, Umetrics ® Studio
• Maintaining contact with customers to secure project momentum and discover additional opportunities
• Creating technical documents, application notes and reports
• Report back feedback on software to support development of next generation tools
• Attending and presenting at conferences, seminars and forums
• Developing & cultivating strong relationships with external and internal stakeholders