Customer Quality Manager
Sartorius
full-time
Posted on:
Location Type: Office
Location: Aubagne • France
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About the role
- Coordinate the customer complaint process (from the reception of the complaint to its closure)
- Quality communication interface between customer and Sartorius
- Participate to critical and complex customer complaints according to 8D methodology if required
- Contribute to the investigation from containment action definition up to effectiveness check and lessons learned; coordinate global and local resources / teams
- Participate to the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer
- Participate on investigations at customer’s site for critical situations and support customer in closing investigations along with the appropriate action plans
- Be the single point of entry and drive and coordinate all quality related topics: specifications, statements, questionnaires, customer initiatives, etc
- Facilitate interactions with Key Accounts at local level when required
Requirements
- Bachelor degree in Science, Engineering or Pharmacy or a long-term professional experience in related fields
- A minimum of 5+ years progressive Industry experience (desired: pharmaceutical, medical device or biotechnology)
- Master in 8D methodology and FMEA / Risk Analysis , with consideration of all compliance aspects
- Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations
- Previous experience in customer related processes (mandatory)
- Ability to construct a strong relationship with all relevant stakeholders (internal and external)
- Strong negotiation and leadership skills
- High personal initiative and strong ability to motivate self and others
- Ability to work with multi-cultural teams
- Excellent communication and presentation skills
- Fluent in English .
- Desired experience with software Quality System management tools.
Benefits
- Competitive salary
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
8D methodologyFMEARisk AnalysisQuality Systems practicescompliance aspectscustomer complaint processinvestigation techniquesaction plan developmentnegotiation skillsleadership skills
Soft Skills
relationship buildingcommunication skillspresentation skillspersonal initiativemotivationteamworkmulticultural collaboration