Sartorius

Business Process Expert, Instrument Service

Sartorius

full-time

Posted on:

Location Type: Hybrid

Location: Goettingen • Germany

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Tech Stack

ERP

About the role

  • You perform end-to-end service processes as part of international rollouts, improvement initiatives, and enterprise integrations
  • You support interdisciplinary and global projects as well as system rollouts, and improvement initiatives, ensuring consistent adoption and alignment of service standards
  • You translate operational requirements into functional system specifications for SAP and Service1, ensuring seamless integration into our global service landscape.
  • You conduct, coordinate, and document system tests for enhancements, feature releases, and integrations (SAP, Service1, and other service management tools).
  • You proactively advise and train local service units on our global processes and applications
  • You conduct training sessions and optimize existing training documentation
  • You coordinate projects and initiatives on the topics of processes, organization, and digitalization

Requirements

  • A university degree (e.g. industrial engineering) or a subject-related completed apprenticeship with initial work experience
  • Initial experience in the application of methods in project management as well as tools for process analysis and improvement such as Six Sigma, Lean and agile project management
  • Experience in technical-oriented service, ideally in the Sartorius service environment
  • Relevant service management software knowledge as well as good SAP ERP knowledge (e.g. CS, SD, MM) and CRM Service1 knowledge are an advantage
  • Very good written and spoken English skills, German is a plus
  • Intercultural competences and willingness to travel internationally (approx. 20%)
Benefits
  • Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
  • Attractive compensation: Vacation and holiday bonuses including pension benefits with a 35 hr. week, 30 vacation days
  • Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
  • Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess analysisprocess improvementSAP ERPService1Six SigmaLeanagile project managementsystem testingfunctional system specifications
Soft Skills
intercultural competencetrainingcommunicationcoordinationadvisingdocumentationorganizational skillsadaptabilityteam collaborationproblem-solving