Business Operations

• Coordinate and assist with project tasks, timelines, and documentation across Business Systems initiatives
• Maintain project trackers such as Monday.com, Smartsheet, and other shared tools
• Organize project notes, folders, templates, and related materials
• Assist with leadership updates, reporting, and presentations
• Schedule and coordinate meetings, calls, and training sessions
• Prepare agendas and distribute supporting materials
• Capture meeting notes, action items, and recap communications
• Track follow-ups and help ensure deadlines are met
• Triage shared inbox items and route requests appropriately
• Maintain standard operating procedures and shared documentation
• Support reporting, dashboards, and KPI tracking
• Assist with ad hoc departmental projects and team needs

Business Systems Coordinator

• Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations
• Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement
• Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations
• Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement.
• Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency.
• Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes.
• Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers.
• Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions.
• Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights.
• Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial.
• Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead
• Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve

Business Operations Associate

• Build and maintain dashboards, reports, and models that turn operational data into clear insight for the team and senior leaders — using tools like Excel, Claude, or Power BI.
• Translate business questions and stakeholder requirements into analyses, dashboards, and recommendations — connecting data to decisions for executive teams.
• Pull, clean, and analyze data from multiple systems to spot trends, risks, and opportunities, and tell the story behind the numbers.
• Identify and build automations — using AI assistants, scripting, and modern tools — that eliminate manual work and compound the team’s productivity over time.
• Partner with Program and Project Managers to plan, track, and coordinate operational initiatives — owning project tasks, timelines, action logs, and status updates.
• Prepare materials and reporting for operating reviews — weekly status, steering committees, quarterly summits and leadership updates — ensuring the data is accurate and current.
• Coordinate meetings and operating cadences: scheduling, building agendas, capturing notes and decisions, and following up on action items to closure.
• Document and improve processes and workflows, helping the team standardize and scale how work gets done across a global organization.

Associate Business Operations Analyst

• Partner across Yelp’s business units and use analytically driven insights to make strategic business decisions that will deliver strong financial results
• Provide first rate analytic support via hands-on Excel work while leveraging other tools as necessary (SQL, Salesforce, Python, Google Analytics, Tableau)
• Identify actionable insights, exercise sound business judgment, suggest recommendations, and influence the direction of Yelp's business by effectively working with and communicating results to cross functional groups
• Create Tableau dashboards that provide visibility into KPIs, marketing effectiveness and business trends/drivers

Senior Analyst, Business Operations & Strategy

• Assist in managing the operating rhythm to support business needs and priorities
• Assist in providing timely data analysis and business insights to support the organization's decision-making processes
• Track performance to plan, and provide regular updates on the status, trends, risks, and opportunities to the organization's leaders
• Ensure integration across programs/functions and the enterprise on management system and integration requirements
• Facilitate data sharing, collaboration, and communication between different teams and departments
• Utilize content, data, on-boarding and presentation standards to ensure consistency and accuracy of information
• Support the organization's decision-making processes by providing necessary data, analysis, critical thinking, and tools
• Periodic reviews of the management system to ensure it meets the needs of the business

Business Operations Specialist

• Supports the design, implementation, optimization, maintenance and issue resolution of Cerner Revenue Cycle Applications
• Partners with clinical and financial teams to ensure smooth operations
• Works with Senior Analysts to develop expertise across the revenue cycle applications and workflows
• Monitors the resolution of maintenance or enhancement issues related to Revenue Cycle Workflows
• Works with respective HSC Patient Access, HIM, Clinical team members, Leadership, and stakeholders to evaluate design and recommend modifications
• Collaborates with operations and vendors to understand workflows and assist in implementing business and operational needs
• Coordinates assigned work to meet deadlines and ensure consistent progress toward completion
• Regularly meets with users, vendors, and IS staff to support development and modification of system specifications
• Performs system testing and prepares appropriate documentation and training material for assigned changes and enhancements
• Assists with completion and maintenance of Cerner Data Collection Workbooks (DCWs)
• Researches and resolves ServiceNow tickets in accordance with procedures and policies
• Assists with training users for system operation and troubleshooting
• Maintains Service Excellence principles
• Keeps up to date on relevant Cerner Millennium system changes, enhancements, and release notes
• Supports integration awareness between Scheduling, Registration, and downstream Revenue Cycle workflows
• Performs other tasks as required by management

Business Systems Analyst

• Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Develop and implement automation, standardization, and workflow optimization strategies
• Document processes and build clear SOPs for consistency, compliance, and scalability
• Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders
• Facilitate workshops, training sessions, and change adoption activities
• Ensure all process changes align with regulatory expectations and internal policies
• Define and track KPIs to measure effectiveness of process changes
• Contribute to modernization initiatives including system upgrades and AI-enabled workflows

Manager, Business Process Improvement

• Establish and head the new Data and Business Operations organization
• Translate high-level corporate strategy into tangible business value through aggressive workflow re-engineering
• Drive Hands-On Development: Define the operational blueprint, data readiness standards, and execution roadmap for AI adoption across all core business functions.
• Oversee the convergence of internal data silos to define business data requirements, data quality expectations, and operational priorities for enterprise reporting and analytics
• Manage the overall portfolio of internal AI operationalization projects, driving cross-departmental buy-in and establishing clear governance

Vice President, Data and Business Operations

• Provides first-line Enterprise Business Operations Services oversight of regulatory deliverables, reporting, and audit coordination
• Focuses on monitoring execution, identifying risks, and ensuring timely, accurate responses to regulatory and audit requirements
• Reviews and analyzes operational deliverables and data reports to ensure accuracy and timeliness of submission
• Owns end-to-end audit response activities, including initial evaluation of auditor requests
• Drives cross-functional leadership alignment to mitigate compliance risks and improve operational effectiveness
• Advises business stakeholders on new and emerging trends identified through regulatory reviews and audit results

Business Operations Oversight Analyst

• leads a team providing advanced first-line oversight of regulatory reporting, audits, and risk management activities
• partners closely with leadership and business teams to assess regulatory impacts, monitor remediation efforts, and ensure sustainable, compliant operations
• provides strategic direction, oversight, and cross-functional guidance to ensure compliant, efficient, and scalable first-line oversight
• manages oversight of regulatory reporting and responses to state and federal inquiries in partnership with business stakeholders
• analyzes regulatory changes and advises senior leadership on impacts to business processes
• supports identification, analysis, and remediation of Archer findings and similar risk issues
• monitors key risk and compliance metrics and provides oversight of remediation progress
• oversees the development and execution of policies, procedures, and processes aligned to federal and state regulations
• evaluates systemic issues and ensures sustainable remediation strategies are implemented
• directs operational compliance audits and oversees development and execution of corrective action plans

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