Sandvik

Controller

• Develop and monitor budgets, forecasts, and financial targets.
• Analyze trends and variances, translating data into actionable recommendations.
• Support resource allocation and cost optimization strategies.
• Support benchmarking efforts to align digital and tech costs with industry standards.
• Support transformation initiatives and agile ways of working.

IT Business Controller – Digital Business Capabilities

Application Engineer

• Lead the development and optimization of tooling applications for turning, milling, drilling, and threading.
• Design and refine machining strategies to improve productivity, tool life, and part quality.
• Collaborate with R&D and product engineering teams to provide field‑based insights into tool design, coatings, and materials.
• Use CAM software and simulation tools to verify and optimize tool paths.
• Partner with sales teams to deliver technical support, presales consultations, and tooling recommendations.
• Conduct on‑site visits to diagnose machining challenges and implement tooling solutions.
• Lead or support customer trials, testing, and troubleshooting.
• Provide training on tool usage, machining best practices, and emerging technologies.
• Develop or modify tools to meet specific customer requirements in collaboration with Design Engineering.
• Prepare application reports, machining parameters, and other technical documentation.
• Assess feasibility and performance of custom tooling concepts.
• Manage and prioritize engineering activities across multiple projects.
• Monitor KPIs related to tool performance, cycle time improvement, and customer satisfaction.
• Identify opportunities to enhance workflows, documentation, and knowledge sharing.
• Collect and evaluate performance data from field trials and customer feedback.
• Document case studies and success stories to support internal learning and marketing.
• Stay current on machining trends, materials, coatings, and digital manufacturing tools.
• Participate in trade shows, training programs, and technical seminars.
• Benchmark competitor tooling strategies to support product positioning.

Product Manager

• Take ownership of the product roadmap.
• Ensure solutions meet the needs of CNC machining professionals.
• Drive product strategy aligned with global goals.
• Gather and prioritize customer feedback for product enhancements.
• Collaborate with engineering, sales, and marketing teams.
• Use data and KPIs to guide decisions and improvements.

Product Owner, CAM Solutions

Account Manager

• Create and lead the execution of strategy and business plans for each selected customer
• Contribute to and execute LBP activities as they relate to key customers in conjunction with the local sales management team
• Develop and implement business plans and customer value propositions (CVPs)
• Collaborate with account managers and cross-functional teams to drive execution
• Support local sales teams in achieving targets and removing barriers to success
• Negotiate and implement commercial (NPC) partnership agreements globally
• Drive knowledge sharing and best practices across the Key Account network
• Monitor account performance, forecast business trends, and report to senior leadership
• Assist FLS to drive sales of our more advanced products and services
• Organize executive visits and customer engagement events
• Contribute to continuous improvement initiatives and strategic projects

Key Account Manager

Financial Planning and Analysis

• Lead the development and implementation of digital solutions for finance organization
• Identify opportunities for digitalization
• Ensure seamless integration of new technologies
• Drive initiatives to improve efficiency and scalability
• Collaborate with finance and IT teams to align solutions with business goals
• Monitor and measure impact, reporting progress to senior management
• Lead change management and foster adoption of digital tools

Product Owner – Finance Digital, IT Solutions

Field Engineer

• Проведение полевых сервисных мероприятий
• Исполнение пусконаладочных работ
• Обработка претензий по гарантии
• Выполнение расчетов выбора и конфигурации оборудования
• Обеспечение своевременной документации

Старший сервисный инженер

Sales

• manage a complex digital portfolio
• ensure customers are introduced to the right solutions
• develop and execute sales strategies
• build and manage a healthy sales pipeline
• identify target customers and develop structured engagement plans
• qualify, screen, and categorize customer interactions
• build and maintain strong, long-term customer relationships
• analyze pricing structures and recommend pricing models
• collaborate with sales teams and factory resources
• maintain understanding of market and competitor activity

Digital Sales & Service Representative

Solutions Engineer

• Budete technickým partnerem zákazníků a klíčovým článkem mezi technologií, projekty a obchodem
• návrh a implementace řešení třískového obrábění pro zákazníky v ČR + SR
• optimalizace výrobních procesů s cílem zvýšení efektivity a snížení nákladů
• CNC programování a technologická podpora u klíčových zákazníků
• testování, ladění a zavádění technologií přímo u zákazníků
• technická podpora při vývoji nových materiálů (DTMM – skupina „S“)
• pravidelná technická jednání se zákazníky a účast na projektových schůzkách
• projektový, technický a informační servis na přidělených projektech
• technická koordinace podpory s obchodním týmem
• aktivní podíl na plnění obchodních cílů v ČR + SR
• spolupráce s marketingem při sběru tržních a technických informací

Project Solution Engineer – Aerospace and Defense

Customer Support

• Answer all designated incoming calls from external sources and process sales orders taken by phone
• Assess customer inquiries and route to appropriate person or department
• Take ownership of customer issues and ensure commitments are met as promised
• Expedite urgent orders to ensure customer receives when needed
• Advise supervisor of customer concerns and solicit support where needed
• Proactively inform customer of any changes to order status, backlog issues, or other relevant matters
• Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements
• Assist Expeditor to ensure accuracy of customer backorder status
• Stay current on industry developments, competitive offerings and issues affecting sales and customers
• Develop working knowledge of products and their functions for their respective customer group

Customer Support Representative

Product Specialist

• Develop and organize product training for sales and service personnel for the respective products.
• Provide technical training to the service network and customer base on proper operation, maintenance, and troubleshooting practices, including support for underground drill simulator training.
• Provide technical support to operators and service personnel on underground drill rigs, including tele-remote and automated drilling solutions.
• Recommend and develop product or process changes to enhance system performance and meet customer expectations.
• Build and maintain customer relationships, acting as a trusted advisor to determine and implement solutions.
• Actively gather reliability, operating cost, and operator feedback, and continuously relay this information to the Equipment Division Product Line to ensure offerings remain competitive throughout their life cycle.
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to factories.
• Participate in safety issue reviews and investigations and implement product safety and service bulletins.
• Monitor test results for new products and implement improvements as necessary.
• Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Perform equipment installations, project commissioning, and product demonstrations safely and proactively.
• Provide on-site and remote technical assistance to resolve issues.
• Assist customers with parts interpretations and recommend stock holdings.
• Visit customers to provide in-depth product knowledge, including developing relationships with key clients, and gaining application knowledge specific to the mine-site.
• Support technical challenges with local solutions where possible; work with factory support resources as needed.
• Support development of local supply chains with Parts and Services to optimize drills fleet performance.
• Support large retrofit kit installations (remotely or in-person) with guidance and troubleshooting as challenges arise.
• Support operational readiness for new product introductions (to the country and to the customer sites).
• Support Parts & Services Rebuilds Team with technical and product support as requested.

Underground Drills Product Specialist

Support Engineer

• Brindar soporte técnico especializado a las áreas de Servicio.
• Asegurar el óptimo funcionamiento de los equipos de Perforación en faena.
• Elaborar y supervisar planes de mantenimiento.
• Implementar mejoras técnicas y generar oportunidades comerciales.
• Ejecutar instalaciones, reparaciones, diagnósticos avanzados y análisis de fallas en equipos Sandvik en terreno y/o talleres.
• Elaborar informes técnicos, presupuestos e instructivos de trabajo.
• Liderar capacitaciones y proporcionar soporte técnico a clientes y equipos internos.
• Proponer mejoras en productos y procesos, considerando eficiencia y sustentabilidad.
• Identificar oportunidades comerciales durante las intervenciones.
• Actuar como referente técnico frente al cliente, generando soluciones de valor.

Technical Support

• Brindar soporte técnico especializado a las áreas de Servicio, asegurando el óptimo funcionamiento de los equipos de Perforación en faena
• Ejecutar instalaciones, reparaciones, diagnósticos avanzados y análisis de fallas en equipos Sandvik en terreno y/o talleres
• Elaborar informes técnicos, presupuestos e instructivos de trabajo
• Liderar capacitaciones y proporcionar soporte técnico a clientes y equipos internos
• Proponer mejoras en productos y procesos, considerando eficiencia y sustentabilidad
• Validar garantías, gestionar reportes y mantener información en sistemas Sandvik
• Identificar oportunidades comerciales durante las intervenciones
• Actuar como referente técnico frente al cliente, generando soluciones de valor
• Realizar diagnósticos sistemáticos de fallas y proporcionar soluciones rápidas, correctas y seguras
• Trabajar en estrecha colaboración con el cliente, actuando como asesor(a) de confianza y determinando la solución adecuada
• Reportar los casos relevantes de productos en los sistemas de la División

• Drive lead generation, sales growth, and business development for digital and automation solutions
• Build and manage a healthy opportunity pipeline using digital tools and Customer Relationship Management systems
• Develop strong relationships with customers, dealers, and internal stakeholders
• Identify customer needs and propose value-based digital solutions
• Support pricing, forecasting, and commercial approval processes
• Contribute to marketing and business development activities such as product launches, customer events, and industry exhibitions
• Monitor market trends and competitor activity within the territory
• Ensure all activities are conducted in line with safety, compliance, and governance requirements

Digital Sales and Services Representative

Manager

• Drive market share and revenue by aligning product, service, and solution development with customer needs.
• Identify market trends, segment needs, and competitive intelligence to influence product and service innovation.
• Act as a key liaison between strategic accounts and internal stakeholders in Product Offerings & Innovations, Business Development, and Partnerships.
• Support projects like taking indexable broaching to market—mapping customers, sharing knowledge, and enabling success.
• Forecast, track, and report on segment performance while sharing expertise across teams.
• Increase market share and revenue through targeted solutions.
• Build strong relationships with decision-makers and partners to unlock growth opportunities.
• Expand existing accounts and create new opportunities with proven business development skills.
• Promote and support products and services aligned with market demands.
• Drive knowledge sharing, coaching, and training across sales and support teams.
• Lead research, gather competitive intelligence, and contribute to R&D efforts.
• Represent strategic accounts in product and innovation discussions with R&D.
• Collaborate cross-functionally to align initiatives with strategic priorities.
• Lead product launches and strategic projects.
• Enable training sessions and develop marketing and sales collateral.

Segment Manager Lead – Americas

• Inspect equipment to ensure proper operation and to identify faults and failures
• Adjust equipment and repair/replace defective components or systems as required to restore the equipment to original manufacturer specifications
• Verify the proper operation of repaired equipment
• Commission new equipment
• Accurately complete time sheets, technical reports, failure reports and parts lists
• Stay current with industry developments, customer needs, products and technical best practices
• Perform other duties as assigned

IT Business Controller – Digital Business Capabilities

Application Engineer

Product Owner, CAM Solutions

Key Account Manager

Product Owner – Finance Digital, IT Solutions

Старший сервисный инженер

Digital Sales & Service Representative

Project Solution Engineer – Aerospace and Defense

Customer Support Representative

Underground Drills Product Specialist

Technical Support

Technical Support

Digital Sales and Services Representative

Segment Manager Lead – Americas

Field Service Technician – Underground Mining Equipment