Outbound Planner

Sandvik

Outbound Planner managing customer order flow and processing orders for Rock Processing based in Kempton Park, South Africa.

Posted 7/15/2026full-timeKempton Park • 🇿🇦 South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer order flow and processing sales orders within a Supply Chain environment, with a strong focus on communication, problem-solving, and compliance with safety standards.

Highest-signal resume keywords

Customer Order ManagementSupply Chain ManagementInternational Trade KnowledgeSyspro ExperienceMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingRFQ QuotingBackorder ManagementInventory ManagementPurchase Order ProcessingReturns ProcessingJob File ProcessingSales Area LiaisonFreight CoordinationSHEQ Compliance

Soft Skills

Effective CommunicationProblem SolvingNegotiation SkillsAdaptabilityLateral Thinking

Tools & Technologies

SysproMicrosoft Office

Industry Keywords

LogisticsWarehousingDistributionCustomer ServiceSupply Chain

About the role

Key responsibilities & impact

Responsible for the management of the customer order flow and the interface with Sales Areas
Responsible for the processing of Capital Sales and After Market Screening Solutions orders
Daily Quoting of RFQ’s
Daily Processing of all sales area purchase orders
Daily Releasing of customer orders
Daily processing of Purchase Requisitions for Buy-out Items
Daily Processing of Job files for Aftermarket Manufactured Items
Reporting item code related issues to the Inventory Team
Execute the cancellation of orders based on customer requests
Working with Inventory, Purchasing, Warehouse and Freight teams to source, arrange and despatch items
Resolve order issues like incorrect address, shipping instructions, Incoterms
Backorder Management
Resolve any allocation problems daily, specifically orders in Manufacturing, Production and Warehouse
Daily review and resolution of outstanding orders in Manufacturing, Production, Warehouse and Invoicing
Daily reviewing and expediting of Unit Down Orders and Urgently Requested Orders
Weekly review of Incomplete orders in the warehouse and follow up with the responsible department for completion
Weekly communication to Sales Areas on progress of all open orders
Processing of Returns and Initiating requests for credits
Comply with SRP SHEQ management system
Drive safety awareness and performance to achieve SRP EHS compliance standards and Key Performance Indicators

Requirements

What you’ll need

Grade 12
Diploma / Degree in Logistics or Supply Chain Management or related field
2 to 4 years’ experience in Customer Service in a Warehousing /Distribution /Supply Chain environment
Experience in managing internal and/or external customer accounts
Proven ability to work efficiently within a Supply Chain environment and complete duties in an autonomous manner
Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders
Strong focus on business and process execution/improvement
Good working knowledge of International Trade and Freight processes
Prior Syspro working experience is beneficial
Proficient in Microsoft office Excel
Excellent written and oral communication skills
Able to adapt to change
Lateral thinker & Problem Solver

Benefits

Comp & perks

Health insurance
Professional development opportunities