Salesforce

Support Engineer

• Manage a support team to achieve business objectives including customer satisfaction and project deadlines
• Set team goals in alignment with Global Support objectives
• Ensure direct reports have the necessary resources to deliver effective technical solutions
• Deliver performance reviews and regular feedback to direct reports
• Communicate effectively to customers when representing Global Support
• Manage workflows and schedules for direct reports
• Deliver regular reports on business performance

Manager, Technical Support Engineering

Sales

• Lead a high-visibility team of tenured Account Executives
• Drive enterprise-wide initiatives transforming customer engagement
• Recruit, inspire, and retain top-tier sales talent
• Implement rigorous sales methodologies
• Provide active mentorship for team members

Regional Sales Director – Enterprise Manufacturing

Account Executive

• Leverage deep market insights—with a primary focus on the High-Tech and Financial Services sectors—to architect and execute comprehensive strategic account plans for our top-tier contributors
• Cultivate and sustain influential relationships with key stakeholders, specifically targeting C-suite executives , IT leadership, and primary business decision-makers
• Proactively identify and qualify new business opportunities. Drive account expansion and cross-selling through disciplined Quarterly Business Reviews (QBRs) and high-level executive engagement activities
• Lead the end-to-end sales cycle—from prospecting to closing—utilizing a consultative, outcome-based methodology that prioritizes the customer's business transformation
• Act as the central hub of collaboration, aligning with Solution Sales, Solution Engineering, Professional Services, and the broader Salesforce partner ecosystem to deliver integrated value

Territory Account Executive – MMGB

Product Marketing

• Own the product lifecycle for key Public Sector domains
• Partner with Sales and Marketing to craft compelling value propositions and Go-To-Market strategies
• Serve as a high-level advisor on specific public sector verticals
• Collaborate with engineering and design to prioritize features
• Represent the Public Sector product suite to internal executives and external stakeholders

Senior Manager – Product, GTM

Customer Success Manager

• Serve as a named resource and partner for Salesforce’s customer organizations.
• Forge deep relationships with your customers and account teams and maintain an awareness of key events, needs, potential risks, and value drivers.
• Help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment.
• Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
• Proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events.

Senior Customer Success Manager - Nonprofit

Backend Engineer

• Collaborate with our Customers and Partners during the project lifecycle
• Share extensive knowledge of the Salesforce.com platform and product suite
• Drive towards the best possible solutions
• Paint a solution vision, architect the system and provide guidance during implementation
• Guide the evaluation of business and technical requirements
• Build relationships with key collaborators and team members
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
• Align with project and engagement managers to support planning and implementation
• Review and guide project vision and direction, implementation approach and key artefacts
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives
• Direct and mentor diverse teams in technical delivery aspects
• Identify, lead or contribute to internal initiatives and community volunteering activities

Senior Technical Architect – Public Sector

Product Manager

• Lead the definition and documentation of the technical and architectural requirements for high-touch customer engagements aimed at establishing reference-able success stories.
• Focus on all Marketing Cloud (MC) use cases (B2C and B2B), serving as the deep technical validator and blueprint creator for successful deployments.
• Work closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform.
• Lead complex, hands-on, deep-dive technical discovery sessions with customer engineering and architecture teams.
• Translate successful customer architecture into formal, referenceable assets, including solution blueprints, data flow diagrams, technical integration maps, and governance frameworks.
• Help harmonize and manage complex data integrations using the Salesforce D360 product.
• Serve as the final technical gatekeeper for all success stories, validating the customer's technical metrics, feature utilization, integration approach, and adherence to security and scalability best practices.
• Maintain a comprehensive and expert-level understanding of all Marketing Cloud capabilities.

Adoption & Retention Product Manager

Solutions Engineer

• Understand the customer's needs, and establish Salesforce's product as the best solution that solves our customer's challenges
• Build and present customized demos of Salesforce products
• Convey deep knowledge of the customer's technology as it pertains to Salesforce's solutions
• Participate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge necessary to be effective in the position
• Attain quarterly and annual objectives assigned by management
• Ability to travel based on territory alignment and region

Account Solution Engineer

• Influence and align senior stakeholders across Sales, Marketing, Professional Services, Engineering, and Product Management, presenting adoption strategies, surfacing risks, and advocating for actions that maximize customer value
• Lead adoption initiatives with conviction, speaking up to recommend strategies, mitigate risks, or highlight difficult truths to ensure the success of your product across public sector organizations
• Work hands-on with Salesforce features each release, configuring new capabilities, validating documentation and enablement resources, and understanding the real-world effort required for adoption, demos, or proof-of-concept implementations
• Leverage product and adoption expertise to inform the product roadmap, optimize the customer experience, and remove barriers to adoption, ensuring solutions meet the needs of regulated, mission-critical environments
• Drive measurable impact on customer value, recognizing that rapid and successful adoption contributes directly to growth, reduced attrition, and stronger engagement with Missionforce products.

Senior Product Manager – Adoption

• Partnering with senior sales leadership to drive and track the business under a rigorous data-driven approach, interpreting KPIs and providing executive recommendations
• Owning the business operational model and cadence
• Planning for future growth including both G4G and longer term cross functional strategic initiatives
• Assisting our sales leaders and managers in weekly activities and projects including business planning, sales governance, pipeline analysis, sales coverage optimization, ongoing sales performance measurement
• Delivering robust analytic models, custom performance analysis and packaging findings into presentation-ready content for Salesforce executives

Sales Strategy Analyst

Financial Planning and Analysis

• Serve as the primary finance business partner to Slack’s GM and senior leadership team
• Understand Slack’s business model, especially with respect to economic drivers like price and quantity contribution to revenue, cost to serve, and margin expansion
• Facilitate investment decisions by utilizing ROI analysis and other decision frameworks to optimize resource allocations and drive financial performance
• Manage annual planning and budgeting processes for Slack and collaborate on the Long Range Plan (“LRP”) to ensure strategic alignment across the company
• Influence monetization strategy for new products, including future AI roadmap, in partnership with Pricing Strategy and drive financial modeling for AI cost forecasting
• Provide recommendations on deal escalations to Deal Desk, Sales, and Sales Strategy
• Prepare and present high-quality executive presentations for Slack leadership

Director, Financial Planning & Analysis

• Serve as a named resource and partner for Salesforce’s customer organizations
• Act as a trusted advisor, maintaining an awareness of key events, needs, and value drivers
• Help improve customers’ technical and operational health
• Manage expectations and communications through the resolution of major customer incidents
• Align Salesforce capabilities to business outcomes for Life Sciences customers
• Support key events such as product launches and deployments
• Provide a unified Signature experience through collaboration with internal and external teams

Customer Success Manager – Life Sciences

• Drive transformational initiatives that accelerate the success of Sales through automation and digital engagement
• Act as the liaison with partners and the development team, guiding the product development process
• Define the product strategy, roadmap, and execution plan for scalable AI-powered agent experiences
• Collaborate cross-functionally with sales, revenue, and platform teams

Product Manager – Sales, Customer Success

Engineer

• Research & Field Validation Deploy and stress-test pilot CCaaS features with customers, identifying platform gaps and feeding structured findings back to Technology & Product
• Conduct feasibility research on novel use cases — determining what's possible, what's not, and what needs to change in the product to get there
• Co-develop hypotheses with Technology & Product and design experiments to validate them in the field
• Document and escalate critical engineering issues with detailed evidence packages to accelerate resolution
• Lead technical engagement of new Agentforce CCaaS solutions — including Voice Agent deployments, SIP/telephony integration, intelligent routing, post-call automation, and omnichannel orchestration
• Embed directly with customer teams to deeply understand their operational environment and architect solutions that solve real problems at scale
• Run rapid prototyping and POC cycles to validate technical feasibility
• Serve as the primary technical advisor and escalation point for your customer portfolio
• Build reusable accelerators, playbooks, and reference architectures that address critical product gaps and directly shape the agentic platform roadmap
• Partner directly with Product Managers and Engineers to influence roadmap priorities based on evidence captured directly from customers
• Represent the voice of the customer in internal product discussions and planning cycles
• Analyze competitive landscape to identify and validate Salesforce's key differentiators — informing both field engagements and product feedback loops
• Produce thought leadership, best practices, and enablement content that raises the bar for new product releases across the Salesforce community

Product Forward Deployed Engineer – Senior/Lead/Principal

• The Salesforce Cloud Technical Architect is a pre-sales customer-facing enterprise domain expert applying broad technical skills, with industry knowledge and deep business acumen, supporting sales teams in developing Salesforce value propositions that align to our customers’ business strategies on digital transformation and cloud adoption.
• The Salesforce Cloud Technical Architect is a subject matter expert in one or more categories that may include: business strategy, application architecture, data & information, integration, security, cloud computing, artificial intelligence, distributed platforms, mobile, and analytics.
• With a solid blend of technical and sales skills, the Salesforce Cloud Technical Architect uses a consultative approach to understand business and technical requirements.
• The Salesforce Cloud Technical Architect determines which Salesforce and third party technologies to leverage in customer driven architectures, based upon product knowledge, industry experience, industry standard integration frameworks and Salesforce Architecture methodologies.
• With a broad IT background including solution architecture, technical architecture, software/systems engineering, cloud computing, and governance, the Salesforce Cloud Technical Architect leads key discussions and considerations around change programs from both a business and technical perspective.
• The Salesforce Cloud Technical Architect helps the sales teams develop specific, repeatable propositions and go to market strategies.
• The Salesforce Cloud Technical Architect also participates in the delivery of solution best practices, reference architectures, educational sessions and industry summits to existing customers, partners and to internal audiences.