Salesforce

Customer Success Manager

• Lead Customer Support Operations
• Drive Proactive Adoption
• Scale Customer Onboarding
• Strengthen Technical Health
• Deliver Success Plan Entitlements
• Champion the Customer Voice
• Develop High-Performing Teams
• Drive Accountability for Results

SVP, Marketing Cloud, Customer Success

• Deliver world-class service for Agentforce and Data 360
• Guide teams through an agentic transformation in modern customer support
• Champion AI-powered efficiency and productivity tools
• Serve as the executive escalation point for high-severity issues
• Lead proactive engagement models to increase product consumption
• Scale onboarding programs to ensure successful implementation
• Lead technical architect resources to proactively engage customers
• Ensure high-quality delivery of Success Plan offerings
• Grow and lead a collaborative, outcome-driven Customer Success organization
• Define and own KPIs across support, adoption, onboarding, technical health, and Success Plans

SVP, Customer Success, Agentforce and Data 360

Product Designer

• Manage and develop a team of talented designers
• Recruit, nurture and retain best-in-class talent
• Influence and compellingly communicate the vision to a wide variety of key stakeholders
• Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
• Solve complex UX design problems across multiple channels
• Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research
• Work with engineering to deliver final product
• Reinforce a design-thinking culture that leverages the best product, technology and innovative talent
• Own various application interfaces
• Work with devs and QE to deliver polished final product
• Evangelize SLDS interface guidelines and design patterns.

Senior Director, User Interface/User Experience

Attorney

• Directly manage and provide strategic direction to Legal Shared Services
• Lead teams in pioneering their own use of AI tools
• Facilitate collaboration and knowledge sharing
• Oversee complex internal and external partnerships
• Drive business process redesign and simplification
• Develop and execute comprehensive operational strategies

Senior Director, Legal Operations

Administration

• Lead the seamless administration of Salesforce’s global equity portfolio, including RSUs, RSAs, PSUs, ESPP, and stock options, ensuring precision from grant to settlement
• Simplify employee equity education by making complex plan details easy to understand through clear communications and training
• Act as a functional architect to design and implement automated workflows using Alteryx and advanced data tools, reducing manual intervention and scaling our operations for 30+ countries
• Own the "source of truth" by auditing and reconciling data flows between Workday, E*TRADE (EEO), and global payroll systems to ensure 100% data accuracy and SOX compliance
• Partner cross-functionally with internal stakeholders, including Payroll, Tax, Employee Success (Human Resources), and Legal to support equity-related processes and ensure compliance
• Coordinate closely with Employee Success and Payroll to ensure accurate employee data and appropriate tax treatment
• Maintain a rigorous internal control environment, leading month-end, quarter-end, and year-end reconciliations and supporting external audit requirements

Senior Analyst, Stock Administration

Content Marketing Manager

• Define, document, and maintain digital journeys for target audiences
• Develop and manage content strategy aligning brand campaign messages with audience needs
• Analyze journey pathways and existing content libraries
• Champion the brand content strategy by defining new content needs
• Guide development of new, journey-specific assets
• Continuously monitor and analyze user flow and engagement metrics
• Provide consolidated performance reports and actionable insights

Brand Content Strategy Lead

Support Engineer

• Manage and resolve complex technical issues across the cutting-edge Salesforce AI CRM ecosystem.
• Provide outstanding customer experiences through clear, professional communication in a fast-paced, client-focused environment.
• Access unparalleled opportunities for career advancement and deep technical mastery of the Salesforce Platform.
• Own the end-to-end technical support experience for enterprise clients, ensuring seamless and successful resolution.
• Oversee and coordinate the rapid resolution of critical technical and business-impacting issues, ensuring prompt and complete problem-solving.
• Effectively research, document, and prioritize customer-reported issues, expertly utilizing internal tools and engaging escalation teams while managing time efficiently in a dynamic environment.
• Collaborate closely with Product Engineering teams to identify product gaps, champion the "Voice of the Customer," and drive product refinements that elevate the overall customer experience.
• Proactively exceed customer expectations and enhance the overall support experience, resulting in consistently high customer satisfaction scores.
• Continuously develop and maintain deep technical expertise within assigned areas of product functionality to effectively guide and assist customers.
• Offer expert feature explanations and provide guidance on Sales/Service Cloud best practices and standard methodologies.
• Act as a subject matter expert and provide peer mentorship and support through the team's Swarming framework.
• Create and maintain high-quality knowledge base materials focused on increasing operational efficiency and empowering the broader support community.

Technical Support Engineer – Spanish or Portuguese Speaking

Director

• Define and execute internal audit strategy for technology and product domains
• Direct audits of AI and agentic technology for ethical compliance
• Build relationships with business leaders for risk insights
• Embed Continuous Risk Intelligence into audit plans
• Ensure high-quality, timely audit projects
• Lead and grow a team of tech experts

Senior Director, Technology Audit

Data Analyst

• Own the end-to-end program management of priority analytics initiatives (e.g. forecasting modernization, attrition predictor rollout, attrition reporting enhancements, SPS dashboards).
• Build, maintain, and continuously optimize program plans, milestones, RAID logs, and delivery calendars.
• Track progress across multiple workstreams, identify risks/blockers early, and drive mitigation plans.
• Coordinate recurring program meetings, working sessions, and steering committees with clear agendas and follow-through.
• Ensure cross-functional alignment on requirements, timelines, and responsibilities.
• Create high-quality, visually compelling presentations that translate analytical insights, roadmap updates, and program status into simple, actionable narratives for leadership.
• Prepare leadership readouts, status summaries, and cross-functional updates across Renewals, Success Plans, Sales Strategy, and Finance.
• Maintain a consistent drumbeat of communication across program stakeholders.
• Help prioritize incoming requests to ensure the Data & Analytics team stays focused on the highest-value work.
• Drive standardization of workflows, documentation, templates, and operational processes.
• Establish routines (weekly standups, OKR tracking, roadmap reviews) to strengthen execution and accountability.
• Act as the connective tissue between analytics teams and stakeholders across Sales Strategy, Finance, CS Ops, Product Growth Strategy, and Engineering.
• Ensure business requirements are well understood and reflected in analytics deliverables.
• Support adoption and stakeholder engagement for new dashboards, models, and analytics products.

Operations Manager – Data Analytics

Full-stack Engineer

• Contribute to the implementation, development, deployment, configuration, and enhancement of EJBCA-based PKI infrastructure, including CA hierarchies, RA functions, OCSP responders, and CRL distribution
• Develop and maintain certificate lifecycle automation, including provisioning, renewal, revocation, monitoring, and audit logging
• Support internal stakeholders with certificate enrollment workflows (SCEP, EST, ACME, CMP) and usage patterns
• Help integrate certificate-based authentication into enterprise platforms, services, and workloads
• Support certificate lifecycle management processes for internal clients, applications, and devices
• Collaborate with security architects, infrastructure, and application teams to align PKI solutions with organizational policies and compliance requirements
• Participate in incident response and troubleshooting for PKI-related issues such as certificate validation failures or service outages
• Contribute to documentation, operational runbooks, and standards for PKI operations

Senior Software Engineer, Public Key Infrastructure – PKI

Product Manager

• Deliver work generating positive ROI for the business
• Transform high-level strategy into actionable tasks
• Maintain a healthy and organized backlog
• Collaborate closely with Engineering, Architects, UX, Scrum Leads, and Business Leaders

Product Owner

• Serve as a trusted advisor to senior level leaders, translating high-level business strategy into actionable people plans and HR priorities, aligned with the lead ESBP's direction
• Manage the execution of the strategic workforce plan, which includes analyzing headcount needs, monitoring talent allocation, and facilitating location strategy decisions within the assigned business unit
• Utilize Org Health metrics and analytics to diagnose skill gaps, team health issues, and organizational structure challenges, providing data-driven recommendations to the lead HRBP and business leaders
• Support and facilitate major change management initiatives (e.g., restructurings, digital transformations) by implementing communications, engagement strategies, and risk mitigation plans defined by the core team
• Manage and drive the successful execution of core talent lifecycle processes—including performance reviews, compensation planning, promotions, and succession planning—within the business unit
• Provide coaching and consultation to managers on employee relations, team development, retention strategies, and effective utilization of HR programs and tools
• Partner with Talent Acquisition and Learning & Development teams to identify critical talent needs and ensure integrated delivery of talent programs
• Act as the primary interface to coordinate and orchestrate the delivery of specialized HR services (e.g., Total Rewards, Employee Success) to the business, ensuring a seamless experience
• Influence and manage stakeholder expectations by communicating HR strategy and program objectives effectively
• Ensure all people practices and leader actions reinforce the company's core values and focus areas

Senior Director, Employee Success Business Partner

Account Executive

• Generating new business in existing accounts
• Driving strategic, enterprise-wide analytics and application platform initiatives
• Building satisfied, loyal and reference customers
• Utilizing solid sales forecasting abilities and achieving revenue

Mulesoft Named Account Executive

• Cultivate and maintain enduring relationships with State Gov clients
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
• Provide regular progress updates to management regarding client accounts.
• Monitor and report on key performance metrics, including client retention and revenue growth.
• Maintain a high level of client satisfaction by consistently exceeding expectations.
• Work collaboratively with internal teams to devise solutions for complex challenges.
• Address and resolve client issues in a timely and efficient manner.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
• Collaborate closely with clients to formulate customized account strategies.
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
• Stay informed about industry trends, government regulations, and competitive offerings.
• Develop an in-depth understanding of Salesforce products and solutions.
• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

Named Account Executive, State Government – Delaware

Project Manager

• Oversee the Creative Projects for the Global Brand Marketing team
• Support the Salesforce Integrated Campaigns Marketing, as well as Digital Creative
• Build and facilitate project plans and meetings
• Communicate timelines and approval frameworks for cross-team understanding
• Identify, communicate, and recommend solutions to boost team efficiency and productivity
• Manage a large, dynamic scope of projects with a variety of stakeholders across multiple teams
• Ensure everyone is aligned and continually updated
• Provide timely status updates
• Identify and remove impediments that block the team’s ability to meet project objectives
• Facilitate ongoing team discussions and work to resolve challenges
• Work, think, and adapt quickly in a fast-paced and fluid environment