RYZE

Operations

• Define and own the sales operations strategy
• Serve as a strategic thought partner to Sales and Ops leadership
• Build and continuously improve the operational infrastructure
• Lead cross-functional alignment across Finance, Supply Chain, Marketing, and 3PLs
• Proactively identify systemic risks and drive structural solutions
• Own the strategic relationships with brokers, key retail partners, and 3PLs
• Define and enforce standards for pricing, promotions, assortments, and partner accountability
• Lead resolution of escalated commercial issues
• Define the metrics framework that governs how Ryze measures commercial health
• Lead executive-level business reviews
• Build and own a scalable analytics capability
• Own Ryze’s Sales Operations role in the S&OP process
• Hold cross-functional teams accountable for forecast accuracy
• Shape demand assumptions based on deep account-level intelligence
• Monitor and improve forecast accuracy over time
• Lead, coach, and develop the Sales Operations team

Director of Sales Operations

Brand Ambassador

• Represent RYZE at local events, pop-ups, and sampling opportunities to drive brand awareness and trial
• Educate consumers on the benefits of RYZE Mushroom Coffee and how it fits into everyday routines
• Build relationships with local communities, organizations, and partners to expand brand presence
• Create and share authentic social content that reflects RYZE’s brand voice and values
• Bring fresh, creative ideas to help RYZE show up in unexpected and culturally relevant ways
• Other related duties may be assigned.

Analyst

• Execute and audit assembly builds in NetSuite for manufacturing locations
• Process and validate inventory adjustments related to production activity
• Enter and verify item receipts from manufacturing partners
• Validate Bills of Materials used in production
• Identify discrepancies between expected vs. actual material usage
• Ensure transactions are posted accurately by SKU, quantity, and location
• Execute assembly builds related to kitting and finished goods
• Process inventory adjustments tied to kitting, rework, or corrections
• Enter and audit item receipts for warehouse locations
• Validate BOMs used for kitting and finished goods assemblies
• Ensure inventory data aligns with physical movements and partner reporting
• Support inventory and manufacturing data accuracy for accounting and reporting
• Verify processes are followed consistently across all locations
• Perform data validation to identify posting errors or missing transactions
• Assist with end-of-month inventory close and reconciliations
• Provide transaction-level support for audits and variance explanations

Transaction Analyst

• Define and execute the multi-year fulfillment network strategy, including 3PL selection, geographic footprint optimization, and capacity planning
• Own end-to-end performance of all 3PL partners across DTC and retail channels, establishing SLAs, KPIs, and cost benchmarks
• Lead quarterly and annual business reviews with 3PL partners, driving executive-level accountability for performance gaps and corrective action plans
• Lead 3PL evaluation, RFP processes, contract negotiations, onboarding, and transitions as the network evolves
• Drive continuous improvement across pick/pack accuracy, cycle time, dock-to-stock velocity, and inventory accuracy
• Own OTIF performance, ASN accuracy, routing guide compliance, chargebacks, and deduction management across all retail partners
• Partner cross-functionally to identify root causes and implement systemic solutions that eliminate penalties
• Ensure all labeling, palletization, and documentation meet retailer compliance requirements
• Serve as the senior escalation point for retailer DC issues, short shipments, and compliance disputes
• Represent fulfillment operations in retailer reviews and operational discussions
• Architect and enforce enterprise-wide inventory control standards across all 3PL nodes, in-transit, and on-hand inventory
• Partner with Planning, Finance, and Technology to build reconciliation frameworks, reserve policies, and shrink reduction strategies
• Own the fulfillment technology stack, including WMS, OMS, EDI integrations, and reporting platforms
• Define and execute the systems roadmap to support scale and operational efficiency
• Improve visibility and decision-making through strong data governance and reliable reporting
• Own the full fulfillment P&L, including storage, pick/pack, transportation, accessorials, and overhead
• Develop and execute a multi-year cost optimization roadmap to improve unit economics without compromising service levels
• Lead budgeting, forecasting, and rate negotiations with 3PL partners and carriers
• Present financial and operational performance to executive leadership with clear insights on risks and opportunities
• Design and scale the fulfillment organization, including team structure, hiring, and leadership development
• Build scalable SOPs, escalation frameworks, and contingency plans to support rapid growth and peak demand
• Lead network design and automation strategy, including evaluation of warehouse technology and robotics
• Foster a culture of operational rigor, ownership, and continuous improvement
• Partner cross-functionally with Supply Chain, Sales, Marketing, and Finance on company priorities

Senior Director of Fulfillment Operations

• Prepare and serve RYZE coffee, matcha, and chai lattes at live events, pop-ups, festivals
• Welcome guests with RYZE's hospitality, engaging with the public
• Educate guests about RYZE’s products, ingredients, and brand story
• Operate latte machines and café equipment safely
• Maintain cleanliness and organization of the café area
• Restock ingredients, supplies, and merchandise throughout the shift
• Ensure compliance with health, safety, and sanitation guidelines
• Support execution of branded events, tours, and experiential marketing activations
• Help manage event flow, guest experience, and on-site issues

Traveling Brand Ambassador – Barista

Compliance

• Review and approve marketing creative prior to launch
• Evaluate claims under FTC compliance standards
• Distinguish between structure/function claims and disease claims
• Conduct net impression analysis (copy + visuals)
• Partner with Growth and Creative to revise high-risk content while preserving performance
• Monitor FTC enforcement trends and platform policy changes
• Maintain creative compliance tracking system
• Train internal teams and creators on compliant messaging

Advertising Compliance Manager

Art Director

• Concept, art direct, design, and execute creative across a wide range of channels: social, digital, TV, AR, branding, packaging, experiential, print, OOH, and more
• Partner closely with a copywriter to develop bold, ownable creative ideas
• Turn loose ideas into sharp visuals through mockups, prototypes, and proof-of-concepts
• Translate brand and business strategy into visually compelling systems
• Collaborate cross-functionally with Marketing, Growth, Social, and Retail
• Push work beyond “expected” while keeping it grounded and executable
• Help define and raise the creative bar as the brand grows
• Proactively explore and lean into the latest and greatest creative tools and technologies to continue to push the creative boundaries, while making sure efficiency is key
• Other duties as assigned.

Copywriter

• Concept, write, and execute creative across a wide range of channels: social, digital, TV, AR, branding, packaging, experiential, print, OOH, and more
• Partner closely with an art director to develop bold, ownable creative ideas
• Turn loose ideas into smart, compelling, consumer-facing campaigns, writing copy that communicates the big idea, is platform-specific, and engages audiences
• Translate brand and business strategy into compelling narratives and materials
• Collaborate cross-functionally with Marketing, Growth, Social, and Retail
• Push work beyond “expected” while keeping it grounded and executable
• Help define, sharpen, and raise the bar for how the brand sounds and feels
• Proactively explore and lean into the latest and greatest creative tools and technologies to continue to push the creative boundaries, while making sure efficiency is key

Copywriter – Creative

Marketing

• Own the day-to-day execution of lifecycle and retention marketing initiatives across email, SMS, and CRM channels
• Build and optimize customer journeys including onboarding, post-purchase, replenishment, win-back, and loyalty flows
• Manage segmentation and personalization strategies to deliver relevant, timely messaging
• Execute A/B testing on creative, cadence, offers, and messaging to improve engagement and conversion
• Monitor and report on retention KPIs including repeat purchase rate, churn, AOV, LTV, and engagement metrics
• Partner with Growth and Product teams to improve post-purchase and subscription experiences
• Collaborate with Creative to ensure retention messaging aligns with brand voice and storytelling
• Work with Data and Analytics to ensure accurate tracking, reporting, and insight generation
• Support campaign planning for launches, promotions, and seasonal moments from a lifecycle perspective
• Identify opportunities to automate, scale, and improve operational efficiency within retention programs

Director of Retention and Lifecycle Marketing

Content Creator

• Create and deliver 8 edited vertical videos per month
• Produce TikTok-first vertical content
• Participate in collaborative filming days at the RYZE truck
• Develop culturally relevant content aligned with RYZE’s tone
• Deliver edited, platform-ready videos