Retention Analyst

RYZE

Retention Analyst analyzing churn and subscriber behavior to enhance retention strategies at RYZE. Collaborating with different teams to develop actionable insights and reporting metrics.

Posted 6/12/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own churn data analysis — tracking cancellation rates, churn drivers, and at-risk subscriber patterns across cohorts
Build and maintain subscriber behavior models and segmentation frameworks to identify retention risk signals before they become cancellations
Tag, categorize, and trend cancellation reasons — surfacing actionable pattern insights for the Retention Manager's program design decisions
Develop and own the retention metrics dashboard — providing the Retention Manager and VP with weekly and monthly KPI visibility
Conduct LTV analysis and revenue impact modeling to quantify the cost of churn and the ROI of active retention programs
Build subscriber cohort reports across acquisition channel, product type, subscription length, and offer type
Support the Retention Manager with A/B test design and result analysis for save flows, win-back campaigns, and lifecycle interventions
Partner with Pillar 3 (CX Systems & Experience Tech) to ensure subscriber data flows accurately from Zendesk, Shopify, and Recharge into the analytics infrastructure
Partner with Analytics, Marketing, and Finance to ensure retention data is accurately reflected in broader business reporting
Maintain data documentation and ensure consistency and accuracy across all retention reporting
Additional duties as assigned by management.

Requirements

What you’ll need

2+ years of experience in data analysis, business intelligence, or retention analytics
Proficiency in data analysis tools — Excel/Google Sheets at advanced level; SQL preferred
Experience building dashboards and reports in BI tools (Sigma, Looker, Tableau, Google Data Studio, or similar)
Experience working with subscription, e-commerce, or DTC data — cohort analysis, retention curves, LTV modeling
Strong analytical skills with the ability to identify patterns, trends, and actionable insights from complex datasets
Clear written and verbal communication skills — able to present findings and recommendations to non-technical stakeholders
High attention to detail and a commitment to data accuracy and consistency across all reporting.

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Remote-first work environment with flexible scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisbusiness intelligenceretention analyticsLTV modelingcohort analysisA/B testingKPI visibilitycancellation rate trackingrevenue impact modelingsegmentation frameworks

Soft Skills

analytical skillscommunication skillsattention to detailpattern identificationtrend analysisactionable insightspresentation skillsstakeholder engagementdata accuracy commitmentorganizational skills