Retention Manager

RYZE

Retention Manager managing subscriber retention programs and reducing churn at RYZE. Executing targeted interventions and collaborating cross-functionally to improve the subscriber lifecycle.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in subscriber retention strategy, including program design, execution, and performance measurement. Proficient in analyzing churn data and implementing targeted interventions to enhance subscriber lifecycle management.

Highest-signal resume keywords

Retention MarketingSubscriber Lifecycle ManagementCancellation Flow DesignData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Churn ReductionProgram ManagementOffer TestingConversion OptimizationData Interpretation

Soft Skills

Written CommunicationCollaboration

Tools & Technologies

Analytics ToolsEmail Marketing Platforms

Industry Keywords

DTC EnvironmentSubscriber RetentionWin-Back ProgramsRetention Messaging

About the role

Key responsibilities & impact

Own RYZE's subscriber retention strategy — program design, execution, and performance measurement against churn and LTV targets
Build and manage proactive save programs: identify at-risk subscribers before they cancel and execute targeted, personalized interventions
Design and optimize cancellation flows — deflection offers, pause options, and retention messaging that reduce voluntary churn
Own win-back program strategy and execution for recently churned subscribers — sequencing, offer structure, and success metrics
Lead and develop the Retention Analyst — translating data outputs into program priorities and ensuring analytical findings inform every retention decision
Partner with Marketing on retention-driven campaigns, lifecycle email strategy, and subscription offer design
Partner with Product on subscription management features, member portal improvements, and cancellation experience optimization
Build and maintain the subscriber lifecycle framework — mapping key intervention points from trial through long-term retention
Report retention program performance to the VP on a regular cadence — including program ROI, churn impact, and win-back conversion rates
Stay current on DTC subscription retention best practices to continuously improve RYZE's approach
Additional duties as assigned by management.

Requirements

What you’ll need

4+ years of experience in retention marketing, subscriber lifecycle management, or CX retention program management
Proven track record of building or managing retention programs that measurably reduced churn in a subscription or DTC environment
Experience designing and owning cancellation flows, save programs, and win-back sequences — including offer testing and conversion optimization
Experience leading or partnering closely with an analytics function — able to work directly from data to build programs, not just receive reports
Strong cross-functional collaboration skills with experience working alongside Marketing, Product, and Analytics teams
Analytical fluency — able to interpret churn data, segment subscriber behavior, and design data-informed interventions independently
Excellent written communication skills with experience writing or reviewing retention-focused member communications.

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Remote-first work environment with flexible scheduling