Royal Caribbean Group

Manager

• Overseeing the construction and technical readiness of destination facilities, systems, and infrastructure.
• Ensuring all capital projects are executed to the standards required for safe, reliable, and efficient long‑term operation and maintenance.
• Supporting daily technical operations, ensuring all systems function seamlessly to uphold safety, compliance, operational continuity, and a high-quality guest experience.
• Close collaboration with the Private Destinations Technical Director, Director of Island Projects & Innovation, and Technical Startup Team to align construction delivery with operational requirements.
• Integration of project plans with long‑term technical strategies, ensuring the destination is built and maintained to world‑class standards.

Manager, Technical Private Destinations

Security Operations

• Develop, implement, and oversee comprehensive security programs across all Royal Caribbean Group’s Private Destinations (PD).
• Direct and oversee security operations for Royal Caribbean Group and vendor guard forces.
• Represent the Organization with Key Stakeholders including government agencies and local law enforcement.
• Act as the principal editor for the security section of the Safety Management System.

Manager, Security Operations – Private Destinations, Beach Clubs

Procurement

• Lead negotiations with air charter providers to secure favorable pricing, terms, and service-level agreements.
• Develop sourcing strategies that reduce cost exposure and improve operational efficiency.
• Analyze financial, operational, and market data to inform decisions and benchmark suppliers.
• Forecast demand and optimize capacity planning for global itineraries.
• Partner with Legal and Risk teams to ensure strong contractual terms and compliance.
• Identify and mitigate financial risk associated with unused air inventory.
• Work closely with Revenue Management, Deployment, Emergency Travel, and other internal teams to align air strategies with brand objectives.
• Facilitate timely resolution of contractual and operational issues.
• Conduct quarterly business reviews with key partners and track KPIs.
• Maintain procurement programs and ensure adherence to evolving policies.

Lead, Air Charter Strategy, Procurement

• Shape the analytical vision, commercial strategy, and performance optimization of travel offerings
• Oversee a high-performing analytics team ensuring data-driven insights guide product design and pricing
• Act as the primary strategic thought partner to leadership, synthesizing complex data into actionable strategies
• Guide analyses on traveler behavior, loyalty utilization, and product performance to identify opportunities
• Collaborate with various departments to support product innovation and promote a culture of curiosity

Manager, Strategy and Analytics – Guest Travel Services

Sales

• Answer inbound calls from guests and travel agents, providing guidance on booking and modifying cruise enhancements, new reservations, servicing and onboard experiences.
• Promote, upsell, and recommend additional onboard amenities, including but not limited to shore excursions, beverage packages, dining options, onboard activities, and Royal Gift items to maximize guest satisfaction and revenue.
• Identify sales opportunities during calls and proactively suggest upgrades or additional items that enhance guest experience.
• Effectively utilize the company’s sales process, including asking qualifying questions to understand guest needs and preferences, building rapport, and guiding conversations toward mutually beneficial solutions.
• Complete all booking requests from callers accurately and efficiently, ensuring all details are captured and system entries are correct.
• Demonstrate expertise in Royal Caribbean ships, ports of call, onboard experiences, and available offerings to confidently educate callers and make tailored recommendations.
• Build rapport with callers by engaging in friendly, personalized conversations, and establishing trust through knowledgeable advice and attentive service.
• Stay informed about current promotions, new offerings, and system updates to provide accurate and timely information.
• Adapt quickly to changing business priorities, product offerings, and technological systems.
• Meet or exceed individual and team sales targets, contributing to overall revenue goals.
• Document all customer interactions accurately within CRM and internal systems.
• Collaborate with team members and other departments to ensure seamless service delivery and follow-up as needed.
• Handle and own all callers request on booking and servicing reservations, either new or existing.

Cruise Enhancement Sales Agent

Artificial Intelligence

• Shape the future direction of Newbuild: Develop and put into action a clear plan for using AI and digital tools across our large-scale Newbuild projects
• Set the foundation for success by creating a standard approach for how our data, systems, and new technologies like AI and digital dashboards connect and work together
• Make sure our older information works well with our newer systems, like large data storage and easy-to-use reporting tools
• Help teams easily use their data for better forecasts, improved project planning, continuous improvement, and smart digital assistants (agents).
• Collaborate closely with IT teams to clean, collect, and organize Newbuild data, ensuring information is reliable, accessible, and ready to support project planning and decision-making.
• Set up smart AI tools to assist with design, interpreting specifications, and analyzing the impact of changes.
• Create simple prediction systems that alert the team to possible schedule delays, vendor issues, defects, or readiness for commissioning.
• Stand up an AI product portfolio with roadmaps, OKRs, and release trains; measure adoption and impact with transparent KPIs.

Senior Director, Digital Transformation, AI

• Serve as the Product Owner for guest experiences, shaping the future of Celebrity Cruises by transforming product vision into high-quality, guest-centric journeys
• Lead a team which partners with cross-functional teams to define, prioritize, and deliver innovative concepts across ships and/or destinations
• Ensure every sensory touchpoint is seamless, intuitive, and aligned with the brand’s promise
• Responsible for the development, execution, and delivery of new concepts, experiences, activities, programs, and excursions for Celebrity Cruises
• Champion the guest experience in all they do, ensuring that products are operationally, technically, and financially feasible
• Lead effective workshops, craft detailed presentations, and develop compelling cases to influence critical decisions
• Drive cross-functional workstreams to execute every sensory touchpoint flawlessly
• Identify opportunities throughout the development process to further the products being created
• Understand and deliver to the project management framework such as communicating changes and updates or priority shifts to cross-functional teams
• Collaborate with Marketing, Public Relations, and Revenue Management to ensure the latest information is accurately depicted in the brand’s communication and systems

Manager, Product Development – Destination Experiences

Designer

• lead and oversee complex interior design projects from initial concept development through final execution
• ensure that all initiatives are delivered on schedule, within budget, and to the highest standards of quality and brand alignment
• coordinate the full scope of interior design project activities, develop strategic plans, and act as the primary liaison between ownership and third‑party design partners
• define project scope, manage budgets and schedules, mentor junior team members, and provide oversight for large‑scale, high‑visibility design initiatives
• ensure effective administrative, design, and technical execution across all assigned projects, maintaining efficiency and cost‑effectiveness while upholding the integrity of the brand’s design vision
• manage project communications and documentation, supporting departmental operational needs, and overseeing team assignments

Senior Manager, Interior Design

• develop and execute local co-op marketing and promotional programs
• build and maintain relationships with local trade partners
• collaborate with your Regional Sales Director
• leverage sales analytics tools to present monthly and quarterly business reviews
• arm key accounts with booking trends and business priorities

Manager, Strategic Account

• Negotiate and/or support the process of negotiating contracts, subcontracts, and purchase orders.
• Maintain and regularly produce reports utilizing a combination of Project Management Software and Microsoft Office programs.
• Establish, update, and communicate the Master Project Schedule and manage its implementation.
• Hold external vendors/contractors responsible for delays and cost overruns from the project schedule.
• Attend scheduled weekly progress meetings and other internal project/program meetings, and track progress and risks, as necessary.
• Foster and enhance architect, contractor, subcontractor, and vendor relations.
• Manage budget and financial reporting, interpret, and analyze reports to ensure adherence to project budget.
• Lead change management processes, by updating logs, routing source documents to vendors, obtaining pricing, developing estimates and proposals.

Construction Site Manager

Analyst

• Support long terms deployment strategic initiatives.
• Support the Sr. Manager in all destination strategy initiatives
• Responsible for monitoring progress and micro and macro-economic trends to adjusting strategy based on results and changes in markets or the industry
• Collaborates with Business Development and Product Development to evaluate and model business cases for private destinations and port investments
• Updates the teams PowerBI Dashboard
• Leverage post cruise guest satisfaction data to quantify impact of various revenue initiatives on net promoter scores
• Performs revenue, costs, deployment and operational analysis to better inform deployment decisions that will have a long-range impact on the Royal Caribbean International Brand.
• Utilizes all data available to make most informed and data-driven decisions
• Collaborates with Deployment team in preparation of senior executive level presentations
• Works collaboratively with all departments across the brand on inputs to deployment analysis and decision-making, considering the different perspectives, incorporating these differences into the analysis and making an optimal and impartial recommendation
• Performs other duties as required.

Senior Analyst, Destination Development

• Managing and coordinating the activities of the staff engaged in fulfilling the goals and objectives of the Procurement function
• Responsible for the direct management of categories assigned, including development of procurement strategy and objectives in line with Company Brand requirements
• Responsible for the sourcing, negotiation, and contracting of all products in the assigned categories
• Develops and manages an efficient total cost of ownership model which considers many complex variables including but not limited to price, freight, holding cost, currency, and supply volatility
• Negotiates or supervises the negotiation of complex requests for equipment, supplies, and services from suppliers and subcontractors
• Plans, organizes, and controls the activities related to the assigned procurement function
• Organizes, manages, and directs the work of the employees in the assigned procurement function, overseeing the assignment of duties, responsibilities, and workstations to employees
• Manages the sourcing, quality control and supplier management for all products in the assigned categories
• Manages the negotiation of all components of cost including price, freight, payment terms, and delivery terms
• Lead cost savings initiative in the assigned categories
• Collaborate with RCG Brand Operations to identify and implement sourcing opportunities on new and existing products
• Analyze the data and present findings to Supply Chain and Brand Ops leadership
• Evaluate and measure new and existing suppliers, ensuring on-time delivery performance, inventory level, and invoicing policies are maintained
• Periodically conduct major supplier reviews
• Develops a system to evaluate vendor quotations that utilizes appropriate negotiation and procurement techniques to ensure quality, price, delivery, and service
• Manage supplier invoicing and statement reconciliation, including resolution of invoices in dispute (IID’s)
• Follow up with suppliers with recurring invoices in dispute to conduct root cause analysis and establish plan for improvement
• Prepares and issues Purchase Orders and Change Notices as needed
• Prepares and reviews contracts, bids, proposals, and vendor agreements for legal correctness, price, and acceptability of items to specifications
• Assigns procurement requests to the appropriate personnel
• Performs other duties as required

Procurement Manager

Financial Planning and Analysis

• Work with NB Technical personnel, shipyard, and third-party advisors to build cost estimates for specific vessel design and technical elements
• Maintain cost tracking for evolving technical and design developments
• Help identify, validate and quantify cost avoidance and cost savings opportunities
• Serve as the on‑site finance liaison supporting white paper projects, sister ship programs, and upgrade/change initiatives

Manager – Newbuild Finance Costing & Optimization

• The Manager, HVAC Systems provides expert technical guidance for all heating, ventilation, and air‑conditioning systems across the fleet.
• Support Marine Technical Operations and onboard engineering teams by overseeing performance, maintenance, compliance, and lifecycle management of HVAC equipment.
• Lead major repairs and modernization projects, ensures regulatory adherence, and drive reliability, efficiency, and system uptime.
• Serve as the subject‑matter expert for HVAC systems, providing advanced technical support.
• Oversee major HVAC repairs, upgrades, and capital projects, including dry‑dock and revitalization activities.
• Manage lifecycle strategies, obsolescence planning, and system reliability improvements.
• Investigate technical issues, define corrective actions, and ensure fleetwide communication of lessons learned.
• Deliver first‑ and second‑level support to ensure safe, efficient, and compliant operation of HVAC and refrigeration systems.
• Maintain close communication with Marine Technical Operations, Marine Technology, and senior onboard leadership.
• Coordinate HVAC projects and maintenance plans with Ship Managers and onboard engineering teams.
• Support and guide vessel personnel in the operation, troubleshooting, and optimization of HVAC systems.
• Work with classification societies and regulatory bodies to ensure compliance with applicable IMO, SOLAS, MARPOL, and class requirements.
• Conduct ship visits, inspections, and risk assessments; manage failure investigations and implement preventive and corrective measures.
• Monitor conditions of class, audit findings, and non‑conformities to ensure timely closure.
• Manage HVAC system upgrades, modernization programs, and vendor service support.
• Review OEM technical bulletins and oversee fleetwide implementation of required actions.
• Lead HVAC‑related scopes during dry docks, refurbishments, and special projects.
• Prepare technical reports, performance analyses, and recommendations for efficiency improvements.
• Support newbuild projects with system specifications, testing activities, and warranty follow‑up.
• Manage HVAC budgets, spare‑parts planning, and long‑term service agreements.
• Lead CAPEX and CAR projects, including multi‑million‑dollar HVAC system investments.

Manager, HVAC

• Responsible for the gathering, analysis, and interpretation of data
• Analyze sales data to identify trends regionally, by product, by account, by market, or by segment
• Leverage modern business intelligence tools and languages (PowerBI, Databricks, SQL/Python) to extract and analyze large data sets
• Ensure departmental metrics are tracked
• Interpret data and make recommendations to sales management regarding sales strategy, process execution and revenue opportunities / risks
• Provide information and recommendations to leadership on both regular and ad-hoc basis
• Provide analytical support on tactical and strategic special projects
• Develop productive working relationships with all Sales Managers, Directors and Executives as well as peers and other colleagues within the department and cross-departmentally
• Develop, implement and enhance high impact business reporting
• Develop financial models and projections to address complex business problems
• Write or provide executive level analysis, reports and presentations
• Create and maintain internal compensation program reporting
• Work with Revenue Management to identify and report revenue opportunities and risks
• Work with Marketing to ensure that marketing efforts are properly communicated and implemented in the field.