Manager, Product Development – Destination Experiences
Royal Caribbean Group
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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About the role
- Serve as the Product Owner for guest experiences, shaping the future of Celebrity Cruises by transforming product vision into high-quality, guest-centric journeys
- Lead a team which partners with cross-functional teams to define, prioritize, and deliver innovative concepts across ships and/or destinations
- Ensure every sensory touchpoint is seamless, intuitive, and aligned with the brand’s promise
- Responsible for the development, execution, and delivery of new concepts, experiences, activities, programs, and excursions for Celebrity Cruises
- Champion the guest experience in all they do, ensuring that products are operationally, technically, and financially feasible
- Lead effective workshops, craft detailed presentations, and develop compelling cases to influence critical decisions
- Drive cross-functional workstreams to execute every sensory touchpoint flawlessly
- Identify opportunities throughout the development process to further the products being created
- Understand and deliver to the project management framework such as communicating changes and updates or priority shifts to cross-functional teams
- Collaborate with Marketing, Public Relations, and Revenue Management to ensure the latest information is accurately depicted in the brand’s communication and systems
Requirements
- Minimum 5 to 7 years in a product, design or other similar role developing physical products or customer experiences required
- Bachelor's degree required, Master’s degree a plus
- Experience as a manager of people
- Experience working with Architects/Designers/Creative & Innovation Consultants a plus
- Experience in the travel industry a plus
- Proven track record of success in fast-paced environment with demanding timelines
- Experience developing products grounded in strategies driven by consumer insights
- Ability to effectively communicate across a large ecosystem of partners and builders, that spans product definition, design and construction
- Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to the executive levels of the company
- Ability to assemble, lead and influence cross-functional teams to execute against a vision
- Ability to craft and tell a compelling and influential story for partners and collaborators
- Ability to document and package detailed operational requirements and experiences
- Obsessive attention to detail and follow-through – every detail matters
- Ability to find answers and propose initiative and solutions on your own – a self-starter
- Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships
- Ability to creative problem solve and drive ideas into action, with a positive outlook and willingness to take personal initiative
- Obsessive attention to detail and follow-through
- Methodical in research, order, prioritization, and implementation.
- Ability to travel up to 20% of the time
Benefits
- Competitive compensation and benefits package
- Excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementcustomer experience designproject managementproduct developmentstrategic planningconsumer insightsworkshop facilitationpresentation developmentcross-functional team leadershipoperational requirements documentation
Soft Skills
communication skillsleadershipcollaborationproblem solvingattention to detailself-starterinfluencingstorytellingrelationship buildinginitiative
Certifications
Bachelor's degreeMaster's degree