Riverstone Logistics

Account Manager

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.

Territory Manager

• Manage multiple logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame and meet customer expectations
• Travel daily between assigned client retail locations
• Ensure compliance with RLX standards
• Manage relationships with motor carriers and client representatives
• Oversee the daily outbound operations of multiple client retail locations
• Conduct daily onsite store audits to ensure client satisfaction
• Perform other work-related duties as assigned

• Manage multiple logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame
• Travel daily between assigned client retail locations
• Oversee the daily outbound operations of multiple client retail locations
• Maintain communication regarding special requests from clients
• Conduct daily onsite store audits to ensure client satisfaction

Operations

• Support the site leader to ensure operational effectiveness of an individual client location
• Manage inventory returned to the site at the end of motor carrier routes
• Spend most of time in the office or warehouse maximizing site performance
• Adhere to LEAN six sigma principles throughout the warehouse
• Ensure timely reporting of returns compliance
• Communicate daily/shift goal of facility and devise plans to obtain operational goals

Operations Coordinator – Returns

• Oversee shuttle logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame and meet customer expectations
• Travel daily to assigned client retail location to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives
• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location
• Interpret and share location KPIs with key stakeholders
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Provide field-driven insights to improve service delivery models and promote a culture of accountability, professionalism, and operational excellence

Territory Manager

Territory Manager

Territory Manager

Operations Coordinator – Returns

Manager, Field Shuttle Operations