Riverstone Logistics

Operations Supervisor

Riverstone Logistics

full-time

Posted on:

Location Type: Office

Location: Lenoir City • Tennessee • United States

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About the role

  • Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
  • Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
  • Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
  • Supervise and review route monitoring utilizing client-specific software
  • Supervise and perform the check in process for reschedules that are brought back by motor carriers
  • Process and monitor returns through the client portal at participating locations
  • Move inventory safely using material handling equipment (as needed)
  • Serve as a main point of contact for escalations from the client
  • Schedule orders and notify the customer of their time windows for next day delivery
  • Perform other duties as assigned (may vary based on client requirements)

Requirements

  • High School Diploma/GED or equivalent required
  • Strong people and operations supervisory skills
  • Experience utilizing Microsoft Office products (Excel, Teams, etc.)
  • Excellent verbal and written communications skills
  • Excellent interpersonal skills
  • Excellent customer service skills, including conflict resolution
  • Ability to adapt to changes in a fast-paced environment
  • Ability to embrace new technology
  • Operations or final mile delivery experience preferred
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations supervisionloadout compliancereturns complianceroute monitoringinventory managementmaterial handling
Soft Skills
people skillsverbal communicationwritten communicationinterpersonal skillscustomer serviceconflict resolutionadaptability
Certifications
High School DiplomaGED