Operations Supervisor

Riverstone Logistics

Operations Supervisor overseeing delivery operations for Riverstone Logistics, managing routing and dispatching functions with a team of Operations Coordinators.

Posted 4/13/2026full-timeLenoir City • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
Supervise and review route monitoring utilizing client-specific software
Supervise and perform the check in process for reschedules that are brought back by motor carriers
Process and monitor returns through the client portal at participating locations
Move inventory safely using material handling equipment (as needed)
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Perform other duties as assigned (may vary based on client requirements)

Requirements

What you’ll need

High School Diploma/GED or equivalent required
Strong people and operations supervisory skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Ability to embrace new technology
Operations or final mile delivery experience preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations supervisionloadout compliancereturns complianceroute monitoringinventory managementmaterial handling

Soft Skills

people skillsverbal communicationwritten communicationinterpersonal skillscustomer serviceconflict resolutionadaptability

Certifications

High School DiplomaGED