Riverstone Logistics

Operations Coordinator – Load Out

Riverstone Logistics

full-time

Posted on:

Location Type: Office

Location: Knightdale • North Carolina • United States

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About the role

  • Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
  • Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
  • Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
  • Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
  • Provide operational support to the distribution center team as needed, including assisting with audits and process improvements
  • Utilize client-specific routing software
  • Communicate with other departments on updates, meetings, and other as needed
  • Perform route monitoring utilizing client-specific software
  • Check in reschedules that are brought back by motor carriers
  • Process returns through the clients portal at participating locations
  • Move inventory safely using material handling equipment (as needed)
  • Serve as a point of contact for escalations from the client
  • Schedule orders and notify the customer of their time windows for next day delivery
  • Performing other duties as assigned (may vary based on client requirements)

Requirements

  • High School Diploma/GED or equivalent required
  • Strong people and operational management skills
  • Experience utilizing Microsoft Office products (Excel, Teams, etc.)
  • Excellent verbal and written communications skills
  • Excellent interpersonal skills
  • Excellent customer service skills, including conflict resolution
  • Ability to adapt to changes in a fast-paced environment
  • Routing, scheduling, and checking on delivery status
  • Ability to embrace new technology
Benefits
  • Equal Opportunity Employer
  • Drug Free workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
routingschedulingdelivery status monitoringprocess improvementsinventory managementconflict resolution
Soft Skills
operational managementcommunicationinterpersonal skillscustomer serviceadaptability
Certifications
High School DiplomaGED