Operations Supervisor
Riverstone Logistics
full-time
Posted on:
Location Type: Office
Location: Lancaster • Texas • United States
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About the role
- Oversee day-to-day delivery operations, including monitoring of morning loadout/check in
- Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards
- Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers
- Supervise and review route monitoring utilizing client-specific software
- Process and monitor returns through the client portal at participating locations
- Serve as a main point of contact for escalations from the client
- Schedule orders and notify the customer of their time windows for next day delivery
Requirements
- High School Diploma/GED or equivalent required
- Strong people and operations supervisory skills
- Experience utilizing Microsoft Office products (Excel, Teams, etc.)
- Excellent verbal and written communications skills
- Excellent interpersonal skills
- Excellent customer service skills, including conflict resolution
- Ability to adapt to changes in a fast-paced environment
- Ability to embrace new technology
- Operations or final mile delivery experience preferred
Benefits
- Health insurance
- Competitive salary
- Paid time off
- Bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations supervisionroute monitoringloadout compliancereturns processingconflict resolution
Soft Skills
verbal communicationwritten communicationinterpersonal skillscustomer serviceadaptability
Certifications
High School DiplomaGED