Riverstone Logistics

Operations

• Oversee shuttle logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame and meet customer expectations
• Travel daily to assigned client retail location to ensure compliance with RLX standards
• Manage relationships with motor carriers and client representatives at the sites
• Leverage routing software to ensure that all client deliveries are scheduled and tendered
• Identify opportunities to enhance customer experience and operational performance
• Conduct daily meetings with service providers and teams to ensure performance rankings are accurate

Manager, Field Shuttle Operations

Manager

• The General Manager leads a client-based profit center with full accountability for team performance, operational execution, and financial results
• Responsible for building, developing, and retaining a high-performing team that delivers exceptional service and drives results
• Owns the client relationship at the local level and is accountable for meeting service, quality, and financial benchmarks
• Develops talent and creates an environment where Extra Milers can perform at their best
• Maintains relationships with clients and ensuring contractual and ongoing relationships
• Hiring, training, developing, and appraising staff effectively

Location Manager

• The General Manager leads a client-based profit center with full accountability for team performance, operational execution, and financial results.
• Responsible for building, developing, and retaining a high-performing team that delivers exceptional service and drives results.
• Sets the tone for culture, accountability, and engagement within the operation.
• Coach leaders, establish clear expectations, and create an environment where Extra Milers can perform at their best.
• Own the client relationship at the local level and is accountable for meeting service, quality, and financial benchmarks.
• Balance labor efficiency, cost management, and process execution with intentional leadership and team development.

General Manager

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
• Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Provide operational support to the distribution center team as needed, including assisting with audits and process improvements
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Perform route monitoring utilizing client-specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned (may vary based on client requirements)

Operations Coordinator – Load Out

• Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Lead and participate in active route monitoring daily
• Assist Outbound Manager and GM with morning stand up and daily carrier communications
• Assist Outbound Manager and GM in the processing of carrier settlements
• Assisting Outbound Manager with recruiting and onboarding of motor carriers
• Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
• Assist with audits and ensure returns processes align with RLX and client-specific requirements
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Process and monitor claims through the client portal
• Identify and escalate process discrepancies, including motor carrier compliance concerns
• Perform other duties as assigned (may vary based on client requirements)

Operations Supervisor, Outbound

• Support the Director, Warehouse Operations
• Ensure effective operational efforts of an individual client location
• Participate in development and implementation of location policies and procedures
• Conduct operational analyses and audits current procedures
• Improve efficiency of operations and client satisfaction
• Maximize performance of the warehouse

Operations Manager – Warehouse

• Support the site leader to ensure operational effectiveness of individual client locations
• Ensure KPIs are met with proper planning and scheduling of distribution services
• Manage inventory returned to the site at the end of motor carrier routes
• Spend most of time in the office or warehouse maximizing performance of the site
• Adhere to LEAN six sigma principles through warehouse activities
• Follow SOPs for product return and truck check-in process
• Ensure accuracy for reason codes for each item returned
• Ensure timely reporting of returns compliance
• Provide support for dispatching, routing, and tracking transportation
• Communicate daily/shift goals of facility and groups
• Work with and motivate employees to ensure goal achievement

Operations Coordinator – Returns

• Oversee day-to-day delivery operations, monitoring of morning loadout/check in, delivery activity
• Ensure timely reporting of loadout/returns compliance and motor carrier compliance
• Maintain professional working relationships with location management, peers, motor carriers, and client employees
• Supervise and review route monitoring utilizing client-specific software
• Process and monitor returns through the client portal
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify customers of their delivery time windows

Operations Supervisor, Warehouse

• The General Manager leads a client-based profit center with full accountability for team performance, operational execution, and financial results.
• Responsible for building, developing, and retaining a high-performing team that delivers exceptional service and drives results.
• Owns the client relationship at the local level and is accountable for meeting service, quality, and financial benchmarks.
• Ensures successful compliance and performance of all vendors and service providers.
• Manages and maintains budget and controls expenses.
• Hires, trains, develops, and appraises staff effectively.

• Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Supervise and review route monitoring utilizing client-specific software
• Supervise and perform the check in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

Operations Supervisor

• Oversee day-to-day delivery operations, including monitoring of morning loadout/check in
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers
• Supervise and review route monitoring utilizing client-specific software
• Process and monitor returns through the client portal at participating locations
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery

• Oversee shuttle logistics operations associated with the delivery of customer merchandise
• Travel daily to assigned client retail location to ensure compliance with RLX standards
• Manage relationships with motor carriers and client representatives at sites
• Responsible for consistently meeting and exceeding client service goals
• Oversee daily inbound and outbound operations of the location, ensuring compliance with policies and regulations
• Maintain a professional appearance
• Leverage routing software for client deliveries scheduling
• Manage communication regarding special requests from clients
• Identify opportunities to enhance customer experience and operational performance
• Ensure daily meetings with service providers are conducted consistently
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers for compliance and delivery capacity
• Conduct daily onsite store audits to ensure client satisfaction
• Collaborate with peers on daily functions including work allocation and problem resolution

Account Manager

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.

Territory Manager

• Manage multiple logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame and meet customer expectations
• Travel daily between assigned client retail locations
• Ensure compliance with RLX standards
• Manage relationships with motor carriers and client representatives
• Oversee the daily outbound operations of multiple client retail locations
• Conduct daily onsite store audits to ensure client satisfaction
• Perform other work-related duties as assigned