Riverstone Logistics

Operations Coordinator, Returns

Riverstone Logistics

full-time

Posted on:

Location Type: Office

Location: Fairborn • Ohio • United States

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About the role

  • Adhere to LEAN six sigma principles throughout the warehouse
  • Following SOPs for the product return and truck check-in process each day
  • Ensuring accuracy with reason codes for each item that is returned to the facility
  • Ensuring timely reporting of returns compliance
  • Ensuring key performance indicators are met
  • Support for activities related to dispatching, routing, and tracking transportation
  • Supporting an environment that fosters open and positive team communication
  • Building a strong rapport with our Motor Carriers and clients
  • Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
  • Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed

Requirements

  • High School Diploma/GED or equivalent required
  • Strong people and operational management skills
  • Experience utilizing Microsoft Office products (Excel, Teams, etc.)
  • Excellent verbal and written communications skills
  • Excellent interpersonal skills
  • Excellent customer service skills, including conflict resolution
  • Ability to adapt to changes in a fast-paced environment
  • Experience with routing, scheduling, and checking on delivery status
  • Ability to embrace new technology
Benefits
  • Drug Free workplace
  • Equal Opportunity Employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LEAN six sigmaSOPsreturns compliancekey performance indicatorsdispatchingroutingtracking transportationconflict resolutionMicrosoft Officedelivery status
Soft Skills
people managementoperational managementverbal communicationwritten communicationinterpersonal skillscustomer serviceadaptabilityteam communicationrapport buildingmotivation
Certifications
High School DiplomaGED