Operations Coordinator, Returns

Riverstone Logistics

Returns Coordinator for Riverstone Logistics ensuring operational effectiveness and managing returns compliance. Building rapport with Motor Carriers and meeting key performance indicators while supporting dispatching and routing activities.

Posted 4/13/2026full-timeFairborn • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Adhere to LEAN six sigma principles throughout the warehouse
Following SOPs for the product return and truck check-in process each day
Ensuring accuracy with reason codes for each item that is returned to the facility
Ensuring timely reporting of returns compliance
Ensuring key performance indicators are met
Support for activities related to dispatching, routing, and tracking transportation
Supporting an environment that fosters open and positive team communication
Building a strong rapport with our Motor Carriers and clients
Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed

Requirements

What you’ll need

High School Diploma/GED or equivalent required
Strong people and operational management skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Experience with routing, scheduling, and checking on delivery status
Ability to embrace new technology

Benefits

Comp & perks

Drug Free workplace
Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LEAN six sigmaSOPsreturns compliancekey performance indicatorsdispatchingroutingtracking transportationconflict resolutionMicrosoft Officedelivery status

Soft Skills

people managementoperational managementverbal communicationwritten communicationinterpersonal skillscustomer serviceadaptabilityteam communicationrapport buildingmotivation

Certifications

High School DiplomaGED