Riverstone Logistics

Manager, Field Shuttle Operations

Riverstone Logistics

full-time

Posted on:

Location Type: Office

Location: Thomasville • United States

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About the role

  • Responsible for consistently meeting and exceeding client service goals
  • Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
  • Maintains a professional appearance always
  • Leverages routing software to ensure that all client deliveries are scheduled and tendered
  • Managing and maintaining communication regarding special requests from clients and their customers within their assigned store location
  • Identify opportunities to enhance customer experience and operational performance
  • Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
  • Interpret and share location KPIs with key stakeholders
  • Partner with motor carriers to facilitate compliance and delivery capacity as expected by the client
  • Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
  • Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
  • Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
  • Provide field-driven insights to improve service delivery models
  • Promote a culture of accountability, professionalism, and operational excellence
  • Performing other work-related duties as assigned

Requirements

  • 1-2 years of last mile distribution, and/or supply chain operations experience
  • Must be proficient in Microsoft Office suite, specifically Excel and Power BI
  • Ability to learn new technology/software and processes quickly
  • Ability to complete work in a timely, accurate, and thorough manner
  • Excellent communication and relationship management skills
  • Ability to exhibit a professional demeanor when dealing with conflict
  • Must have reliable transportation to commute to the workplace and attend client meetings as necessary.
  • Must have a current and valid US driver's license
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
last mile distributionsupply chain operationsrouting softwareMicrosoft ExcelPower BI
Soft Skills
client servicecommunicationrelationship managementprofessional demeanorproblem resolutionoperational excellenceaccountability
Certifications
valid US driver's license