Manager, Field Shuttle Operations

Riverstone Logistics

Manager overseeing shuttle logistics operations for Riverstone Logistics in Georgia. Responsible for client service goals, compliance, and managing operations at assigned client retail locations.

Posted 4/13/2026full-timeThomasville • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for consistently meeting and exceeding client service goals
Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
Maintains a professional appearance always
Leverages routing software to ensure that all client deliveries are scheduled and tendered
Managing and maintaining communication regarding special requests from clients and their customers within their assigned store location
Identify opportunities to enhance customer experience and operational performance
Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
Interpret and share location KPIs with key stakeholders
Partner with motor carriers to facilitate compliance and delivery capacity as expected by the client
Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
Provide field-driven insights to improve service delivery models
Promote a culture of accountability, professionalism, and operational excellence
Performing other work-related duties as assigned

Requirements

What you’ll need

1-2 years of last mile distribution, and/or supply chain operations experience
Must be proficient in Microsoft Office suite, specifically Excel and Power BI
Ability to learn new technology/software and processes quickly
Ability to complete work in a timely, accurate, and thorough manner
Excellent communication and relationship management skills
Ability to exhibit a professional demeanor when dealing with conflict
Must have reliable transportation to commute to the workplace and attend client meetings as necessary.
Must have a current and valid US driver's license

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

last mile distributionsupply chain operationsrouting softwareMicrosoft ExcelPower BI

Soft Skills

client servicecommunicationrelationship managementprofessional demeanorproblem resolutionoperational excellenceaccountability

Certifications

valid US driver's license