Riverbed Technology

Threat Intelligence Specialist

• Deliver sharp, actionable intelligence that helps Riverbed win competitive deals
• Partner closely with Product Marketing, Sales, PM, and Executive leadership to synthesize market signals
• Lead competitor analysis across top Digital Experience (DEX) vendors
• Build actionable, sales-ready competitive battlecards, enablement training, and talk tracks
• Partner with product teams to track feature gaps and opportunities that impact competitive positioning

Senior Competitive Intelligence Analyst

Account Executive

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Major Account Executive

• Maximize high-value sales into Federal Systems Integrators
• Cross- and up-selling, closing new business, and building long-term relationships
• Position oneself as a thought leader and trusted advisor within assigned your accounts
• Lead a complex sales cycle, orchestrating and leveraging cross-functional teams
• Communicate and demonstrate the value of the Riverbed Platform, highlighting the ROI
• Implement and execute an effective account management strategy.

Major Account Executive – FSI

Support Engineer

• Provide remote support to customers via phone, web, and email.
• Take ownership of customer issues and handle problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Prioritize and managing open escalation cases.
• Provide accurate and prompt updates to customers.
• Manage technical escalations and participate in conference calls.
• Some weekend coverage as required
• Participate in cross regional/functional swarming support model
• Document knowledge in the form of knowledge base articles.

Network Support Engineer

Ecommerce

• Troubleshoot customer issues, including login problems, password problems, asset information, and account information
• Work with Sales Operations team and IT as necessary to resolve account issues
• Manage administrative escalations from our Support partners
• Manage and collaborate with IT on system enhancement requests and bug fixes
• Test features for the support site and verify new releases
• Monitor and analyze site metrics, system performance, and user activity
• Forum administration, including posting announcements and solving basic customer issues
• Build Riverbed Support’s social media presence (such as Facebook, Twitter, LinkedIn, etc.) and manage support communications using these channels
• Publish and maintain releases (documentation and binaries) for all product lines to support site

IT Analyst – Digital Experience

• Maximize high-value sales into 2-3 major accounts.
• Cross- and up-selling, closing new business, and building long-term relationships with one of our clients in the banking industry.
• Proven Track Record is a must.
• Ability to align clients business strategy with technology.
• Adept in building and executing ROI methodology.
• Position oneself as a thought leader and trusted advisor within assigned strategic accounts.
• Understanding their structure and hierarchies, while identifying the priorities, objectives, and motivations of multiple key stakeholders.
• Lead a complex sales cycle; orchestrating and leveraging cross-functional teams (e.g., Sales Engineering, Marketing, Product, Sales & Executive Leadership) ensuring alignment throughout the sales journey, while delivering business value and maximizing customer satisfaction.
• Successfully manage a multi-month sales process, consisting of multiple stages, evaluations and approvals.
• Breaking a long sales cycle down into smaller milestones and continuously tracking your progress.
• Communicate and demonstrate the value of the Riverbed Platform, highlighting the ROI, and building a business case that helps decision-makers understand the long-term benefit of the platform.
• Implement and execute an effective account management strategy.
• Understanding each account’s unique challenges, then tailoring a solution that aligns to their needs and goals.

Consultant

• The position is responsible for scoping, planning/designing, delivering and maintaining systems based on the needs/requirements of the program leadership.
• Responsibilities will be include but not be limited to the following: Performing a range of analysis to aid requirements tracking, portfolio management, strategy implementation, and capability delivery in support of mission needs.
• Tracking and managing the delivery, testing, and integration of tools.
• Assisting in the preparation of responses to tasking/requirements and provide briefings as designated.
• Performing liaison work with the customer, other contractors and the overall team.
• Leveraging various tools and programming to create higher level information, including patterns and anomalies from data sources in support of capture efforts.

Performance Consultant

• Maximize high-value sales into Federal Civilian Agencies, like Homeland Security, Dept. of Transportation, and NASA.
• Cross- and up-selling, closing new business, and building long-term relationships.
• Position oneself as a thought leader and trusted advisor within assigned your accounts.
• Understanding their structure and hierarchies, while identifying the priorities, objectives, and motivations of multiple key stakeholders.
• Lead a complex sales cycle, orchestrating and leveraging cross-functional teams (e.g., Sales Engineering, Marketing, Product, Sales & Executive Leadership) ensuring alignment throughout the sales journey, while delivering business value and maximizing customer satisfaction.
• Successfully manage a multi-month sales process, consisting of multiple stages, evaluations and approvals.
• Breaking a long sales cycle down into smaller milestones and continuously tracking your progress.
• Communicate and demonstrate the value of the Riverbed Platform, highlighting the ROI, and building a business case that helps decision-makers understand the long-term benefit of the platform.
• Implement and execute an effective account management strategy.
• Understanding each account’s unique challenges, then tailoring a solution that aligns to their needs and goals.

Major Account Executive – Federal Civilian

Marketing

• Develop and implement a comprehensive AMERICAS field marketing strategy to drive business growth within Named account enterprise organisations, aligning with company goals and objectives
• Oversee the creation and execution of marketing events and campaigns targeting named accounts
• Build and maintain a strong brand presence within the Americas market by working with brand teams, leveraging thought leadership, content creation, and advocacy programs
• Position the company as an industry leader in the Americas through digital and traditional channels, including events, webinars, and conferences
• Develop and oversee programs to generate demand, nurture prospects, and drive sales pipeline growth
• Collaborate with the sales team to ensure alignment of marketing and sales strategies, improving lead conversion rates and sales cycle efficiency
• Cultivate strong relationships with key stakeholders, Sales leadership, Marketing, and Channel teams
• Leverage data and analytics to refine marketing strategies, assess campaign effectiveness, lead management and maintain the scorecard to report on key performance metrics to leadership
• Collaborate closely with internal teams such as Sales, Product Marketing, Channel and broader marketing colleagues, to ensure cohesive messaging and approach across all Americas-focused initiatives
• Manage marketing budgets, ensuring efficient allocation of resources and maximizing return on investment

Director, Americas Field Marketing

Platform Engineer

• Design, build and maintain CI/CD pipelines using Jenkins
• Develop and maintain automation scripts in Python/Bash and, where applicable, Perl
• Manage, configure and troubleshoot systems based on Red Hat or RHEL-based distributions (e.g. CentOS, AlmaLinux)
• Build and maintain RPM packages
• Create and maintain Docker images to support application deployment
• Automate infrastructure provisioning using tools like Packer, Ansible and Terraform
• Monitor system performance, availability and security
• Collaborate with development, QA to support application development
• Implement best practices in terms of security, infrastructure as code, automation and configuration management

Designer

• Work on various storage protocols like iSCSI, FC and NFS across different enterprise level storage array and block and file storages with popular cloud service providers
• Design, implement, and unit test Edge computing product features, with end-to-end responsibility for feature success throughout the development lifecycle
• Troubleshoot, debug, and fix in market product capabilities
• Collaborate across Riverbed teams on various cross-product Steelcentral controller and SteelHead features and initiatives
• Work in an agile environment with a regular release cadence
• Work closely with the Riverbed engineering in Bangalore

Member of Technical Staff – System Design, Storage, Protocols, Filesystems, Virtualization

Manager

• Preparation of high volume renewal quotes for maintenance contracts within 90 - 120 days prior to expiration and book orders as they are received.
• Review and interpretation of contractual terms and conditions.
• Proposed creative deal structures and lead pricing negotiations.
• Validation of customer asset lists.
• Contact and follow-up with customers and partners to ensure timely maintenance renewal.
• Understand product, systems and processes to assist in selling maintenance renewals.
• Ensuring contractor/partner/customer awareness and understanding of applicable product elements.
• Assist customers with any product discrepancies in their install base to include license reconciliations and audits.
• Manage customer requests for contract merges, transfers and licenses purges.
• Field inbound calls from various sources and work to understand and satisfy the request.
• Partner with field sales to save any potentially lost maintenance renewal.
• Track contract non-renewal including reasons for cancellation.
• Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate.
• Timely resolution of backlog in assigned territory.
• Collaborate with marketing, support, sales management, product management and account management to facilitate new programs, messages, campaigns, and offerings.
• Ensure reporting and communications is frequent and bi-directional.

Senior Competitive Intelligence Analyst

Major Account Executive

Major Account Executive – FSI

Network Support Engineer

IT Analyst – Digital Experience

Major Account Executive

Performance Consultant

Major Account Executive – Federal Civilian

Director, Americas Field Marketing

Platform Engineer

Member of Technical Staff – System Design, Storage, Protocols, Filesystems, Virtualization

Renewals Manager