Senior Performance Consultant

Riverbed Technology

Operations Specialist in the Customer Experience team, delivering support for Riverbed solutions. Handling technical issues, contributing to problem resolution, and enhancing customer satisfaction.

Posted 7/9/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Analysing and understanding customer’s IT organization, requirements and processes, and using this knowledge to assist in achieving full adoption and utilization of Riverbed’s solutions to maximize ROI and business value
Addressing and resolving complex operational issues escalated from lower support tiers using Riverbed solutions.
Developing and implementing Riverbed solutions to resolve identified problems, often involving system configuration changes, software updates, dashboard creation or application onboarding.
Working closely with customer support teams, developers, and other vendors to coordinate efforts and ensure effective problem resolution using Riverbed Solutions.
Providing specialized planning and design expertise in digital experience monitoring, application performance troubleshooting and/or optimization and end user performance analysis
Contributing to the creation and maintenance of Riverbed knowledge base articles, documentation, and troubleshooting guides to improve support efficiency
Identifying potential monitoring problems and vulnerabilities before they impact users and implementing preventative measures.
Monitoring Riverbed system performance, identifying potential issues, and performing necessary maintenance to ensure optimal system functionality.
Providing guidance and training to customer Level 1 and Level 2 support teams to enhance their technical skills and knowledge with Riverbed solutions.
Identifying opportunities to improve Riverbed system performance/efficiency and implementing necessary changes.
Earning a Trusted Advisor status with customers to provide a vision around DEX maturity and best practices.
Producing Riverbed-based solutions to fulfil customer needs within budget and schedule constraints.
Ability to form and create successful ongoing relationships and collaboration across internal Riverbed teams, partner community and customer teams.
Managing communications of a technical nature to all stakeholders (customers, partners, approved subcontractors and account managers).

Requirements

What you’ll need

Bachelors, or master’s degree in computer science or equivalent professional experience
Minimum of 3+ years of professional experience in an IT operations support role with a focus on advanced technical issues ideally in application engineering & operations, relating to Application Performance Management and End User Experience solutions.
Technical problem-solving & troubleshooting skills with demonstrated ability to learn quickly
Excellent speaking, business writing and presentation skills.
Ability to communicate & present effectively at all levels up to senior management & C-Suite, with technical and non-technical audiences.
Based locally in India.

Benefits

Comp & perks

Flexible workplace policies
Employee resource groups
Learning and development resources
Career progression pathways
Community engagement initiatives
Global employee wellness programs

ATS Keywords

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Hard Skills & Tools

System ConfigurationSoftware UpdatesDashboard CreationApplication OnboardingPerformance MonitoringTroubleshootingTechnical DocumentationPreventative Measures ImplementationKnowledge Base MaintenanceOperational Issue Resolution

Soft Skills

Excellent CommunicationBusiness WritingPresentation SkillsCollaborationRelationship Building