Ritchie Bros.

Full-stack Engineer

• Lead the design, development, and deployment of services, APIs, and integrations, with a focus on scalability, reliability, and performance.
• Ensure code quality and implement strategies to safely and reliably make changes to production systems frequently.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Mentor and support the growth of junior and intermediate engineers through knowledge sharing, pairing, technical guidance, and feedback.
• Partner with Engineering Managers to evaluate team performance, provide input for annual reviews, and participate in hiring initiatives.
• Stay up to date on industry trends and emerging technologies, bringing innovative solutions to the team.
• Collaborate with other Staff and Sr. Staff Engineers to create a community of practice and an overall organizational technical strategy for business success.
• Influence and publishing within the organization and industry to effect positive changes in business value and tech strategy within RB Global, along with advancing the craft of software development worldwide.
• Perform other duties and responsibilities as assigned in support of organizational priorities.

Senior Staff Software Engineer

• Lead the design, development, and deployment of high-performing, scalable mobile applications that meet business objectives and customer needs.
• Define and drive the technical vision and architecture for e-commerce Mobile Products, with a focus on both Native and Hybrid applications.
• Provide technical leadership in Native and Flutter development, native integration, and mobile app performance optimization.
• Ensure code quality, while ensuring strategies to safely and reliably make changes to production systems frequently.
• Collaborate with other Staff and Sr. Staff Engineers to create a community of practice and an overall organizational technical strategy for business success.
• Mentor and support the growth of junior, intermediate and Senior engineers through knowledge sharing, pairing, technical guidance, and feedback.
• Drive performance optimization efforts for Native and Flutter apps and integrations to deliver a smooth user experience.
• Partner with Engineering Managers to evaluate team performance, provide input for annual reviews and participate in hiring initiatives.
• Stay ahead of industry trends and emerging technologies, introducing innovative solutions to enhance our mobile platform.
• Influence and publish within the organization and the industry to effect positive change in business value and tech strategy within RB Global, along with advancing the craft of software development worldwide.

Staff Software Engineer

• Lead the design, development, and deployment of services, APIs, and integrations, with a focus on scalability, reliability, and performance.
• Ensure code quality and implement strategies to safely and reliably make changes to production systems frequently.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Mentor and support the growth of junior and intermediate engineers through knowledge sharing, pairing, technical guidance, and feedback.
• Partner with Engineering Managers to evaluate team performance, provide input for annual reviews, and participate in hiring initiatives.
• Stay up to date on industry trends and emerging technologies, bringing innovative solutions to the team.
• Collaborate with other Staff and Sr. Staff Engineers to create a community of practice and an overall organizational technical strategy for business success.
• Influence and publishing within the organization and industry to effect positive change in business value and tech strategy within RB Global, along with advancing the craft of software development worldwide.
• Perform other duties and responsibilities as assigned in support of organizational priorities.

Senior Software Engineer

Customer Support

• Identify and purchase salvage on behalf of IAA
• Provide competitive bids on salvage to maximize auction profits
• Verify correct title documents for sale
• Mentor new CSR’s and assist in escalated customer service situations
• Perform management duties in absence of Supervisor or Manager
• Work with provider management to resolve disputes

Bidfast Specialist, Customer Service

Security Engineer

• Oversee day-to-day security monitoring, detection, and response activities, ensuring high-quality investigations and timely remediation of security events and incidents.
• Act as the go-to escalation resource for analysts, providing hands-on guidance for complex investigations and ensuring consistency and depth in investigative outcomes.
• Lead and coordinate complex security incidents end-to-end, while acting as a liaison between leadership and the SOC.
• Lead SIEM-driven operations and continuously improve detection capabilities through use-case development, tuning, telemetry optimization, and enhanced coverage across security domains.
• Break down strategic cybersecurity objectives into actionable workstreams, track progress, remove blockers, and ensure successful execution of team initiatives.
• Create and refine incident response playbooks, SOPs, and automation opportunities to improve consistency, efficiency, and scalability of operations.
• Track key operational metrics (MTTD, MTTR, alert fidelity) and conduct advanced threat analysis to inform decisions, strengthen defenses, and continuously improve security posture.

Lead Cybersecurity Engineer

• Lead the design, development, and deployment of services, APIs, and integrations, with a focus on scalability, reliability, and performance.
• Ensure code quality and implement strategies to safely and reliably make changes to production systems frequently.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Mentor and support the growth of junior and intermediate engineers through knowledge sharing, pairing, technical guidance, and feedback.
• Partner with Engineering Managers to evaluate team performance, provide input for annual reviews, and participate in hiring initiatives.
• Stay up to date on industry trends and emerging technologies, bringing innovative solutions to the team.
• Collaborate with other Staff and Sr. Staff Engineers to create a community of practice and an overall organizational technical strategy for business success.
• Influence and publishing within the organization and industry to effect positive change in business value and tech strategy within RB Global, along with advancing the craft of software development worldwide.

Account Manager

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Collections Account Manager – Bilingual, French/English

Reviewer

• Responsible to review and verify all lien search information and settlement statements prepared by the settlement associates.
• Reviews and approves advances and inventory purchases.
• Verifies and reviews annual files and ensure the file summary sheet is up to date.
• Ensure that the settlement accounts such as auction proceeds payable, holdbacks, repairs & hauling and repairs & maintenance are reconciled to the general ledger.
• Investigates and resolves discrepancies independently and/or in collaboration with settlement associates and sale site staff.
• Ensure appropriate authorizations in accordance with the company’s contractual obligations and within company policy. Reviews and posts Accounts Payable invoices and Accounts Receivable transactions.
• Perform other duties as assigned.

Disbursements Reviewer

• responsible for proactively prospecting and cold calling new customers
• managing existing accounts
• selling various multi-channel solutions
• sourcing and growing sales with new business
• understanding customer needs
• negotiating and closing deals in collaboration with internal stakeholders
• attending 4 to 6 auction sales, 1 to 2 days each within the region
• traveling overnight approximately 5 to 7 days per month to cover the territory
• performing other duties as assigned

Territory Manager

Account Executive

• Selling multi-channel solutions within the assigned territory
• Identify geographic areas and sectors that are areas of opportunity
• Grow sales with new business
• Develop a strategy and plan for securing potential customers
• Building, maintaining, and updating Playbook on a frequent basis
• Ensuring proper execution of sale through coordination with “Win Team” to fully service accounts including: sales support, operations, administrative, valuations and field marketing.

Territory Sales Representative

Accounts Receivable

• Confirm and communicate the receipt of bid deposits and payments while maintaining accurate records.
• Generate invoices for customers, consignors, and inter-company subsidiaries, and process refunds for overpayments and adjustments.
• Upload auction transactions and handle adjustments, including deductions, price changes, sales tax, and other necessary corrections.
• Reconcile the accounts receivable sub-ledger to the general ledger, monitor aging receivables, and recommend allowances for doubtful accounts (AFDA).
• Assist sale sites with collections, resolve account delinquencies, and respond to customer inquiries with professionalism.

Accounts Receivable Associate

• Provide exceptional customer service
• Answer inquiries and process payments
• Organize and file documents
• Communicate with different departments and customers for document requests
• Ensure superior customer service is delivered
• Support the safety commitment by taking responsibility for safety

Customer Service Representative

• Focused on developing/enhancing/maintaining our proprietary e-commerce software platform
• Takes ownership of parts of the microservices architecture
• Provide inputs in shaping up project delivery schedule by estimating the assigned work and time that would be spent
• Identify areas that are not clearly defined, escalate to senior team members, or find a technical solution on your own
• Dive into a large code base, comprehend various components, and contribute to the code base in a short period of time
• Clarify (sometimes non-technical) requirements, quickly locate corresponding system components, and work with other engineers to come up with solutions
• Perform other duties as assigned.

Software Engineer

Inspector

• Travel extensively to remote and international locations to perform inspections, often for 1–2 weeks at a time.
• Use the Inspector application to complete inspections for various equipment and product types.
• Coordinate and/or perform tasks to prepare equipment for inspection.
• Plan strategic routes to maximize efficiency for remote inspections.
• Support auction day activities.
• Navigate unique equipment types to select the appropriate inspection checklist, ensuring content accuracy.
• Assess equipment conditions and provide detailed descriptions.
• Upgrade or downgrade inspection types to align with actual equipment conditions.
• Communicate and resolve equipment identification and readiness issues.
• Troubleshoot and resolve technical concerns related to the Inspector app and inspection processing.
• Organize daily tasks efficiently to support effective sale processing for multi-channel products.

Field Equipment Inspector

Director

• Win new insurance provider volume
• Build and maintain strong brand trust with designated accounts.
• Understand the products, services, and tools customers use to operate their business.
• Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
• Monitor the performance of key accounts and facilitate timely interventions.
• Manage customer expectations and satisfaction.
• Identify and present opportunities that generate revenue or create efficiencies.
• Handle client queries and find innovative solutions to solve complex customer problems.
• Understand how to be an effective listener and act given the customer feedback provided.
• Provide superior customer service and adhere to IAA’s Customer Care Values.
• Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
• Establish efficient communication methods and liaisons between key customers and internal departments.
• Flexible and willing to perform other tasks as assigned

Senior Staff Software Engineer

Staff Software Engineer

Senior Software Engineer

Bidfast Specialist, Customer Service

Lead Cybersecurity Engineer

Senior Software Engineer

Collections Account Manager – Bilingual, French/English

Disbursements Reviewer

Territory Manager

Territory Sales Representative

Accounts Receivable Associate

Customer Service Representative

Software Engineer

Field Equipment Inspector

Strategic Accounts Director