Senior Customer Asset Management Specialist

Ritchie Bros.

Senior Customer Asset Management Specialist at RB Global responsible for troubleshooting escalated issues and coordinating with teams for resolutions. Ensuring customer satisfaction in a fast-paced environment.

Posted 7/14/2026full-timeRemote • Maine • 🇺🇸 United StatesSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and process improvement. Capable of effective communication and coordination across departments to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceAdvanced Troubleshooting SkillsMicrosoft Office ProficiencyLeadership AbilitiesFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales SupportLogisticsProcess ImprovementTroubleshooting

Soft Skills

Professional CommunicationTeam PlayerHighly OrganizedBusiness Acumen

Industry Keywords

Customer Asset ManagementMulti-taskingFlexible ScheduleBilingual (Spanish, French)Indoor and Outdoor Work

About the role

Key responsibilities & impact

Responsible for the first escalation point within the Customer Asset Management team
Resolve complex situations that require advanced level of troubleshooting
Review processes for improvements with Supervisor
Step in when the Supervisor is unavailable
Coordinate with other departments to ensure customer satisfaction

Requirements

What you’ll need

3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes
Computer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities.
Highly organized and able to concurrently handle multiple tasks and projects
Flexible schedule
Ability to work evenings, weekends and stat holidays as required
Must be fluent in English, both written and verbal.
Spanish and French an asset
Work both indoors and outdoors year-round, and climb on and off large equipment and trucks

Benefits

Comp & perks

Medical, dental, vision, and basic life insurances
401k plan with 100% match for the first 4% contributed
15 days of PTO each year