Technical Account Manager

Ritchie Bros.

Technical Account Manager at RB Global serving clients in managing and optimizing data-driven solutions. Engaging in client relationship management, onboarding, and issue resolution.

Posted 7/14/2026full-timeRemote • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, with a strong focus on client relationship building, data solutions, and performance analysis. Proficient in managing B2B accounts and executing strategic account plans while ensuring customer satisfaction and value realization.

Highest-signal resume keywords

Account ManagementCustomer SuccessData SolutionsB2B Account GrowthFluent in English, German, and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessData SolutionsKPI ReportingUpsellingCross-SellingContract NegotiationPerformance AnalysisTechnical SetupOnboarding

Soft Skills

Client Relationship BuildingClear CommunicationProblem ResolutionCollaboration

Tools & Technologies

CRM SystemsExcelBI Dashboards

Industry Keywords

SaaSTechnologyEnterprise AccountsAPIsAnalyticsCloud Delivery

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as the primary point of contact, building strong partnerships, understanding client objectives, and conducting regular reviews to ensure satisfaction and value realization
Drive upselling, cross-selling, and expansion opportunities while proactively managing renewals and executing strategic account plans
Oversee onboarding and technical setup, collaborating with internal teams to deliver tailored data solutions
Own and resolve client issues, ensuring timely coordination, clear communication, and proper follow-up
Monitor account health, analyze data usage, and provide performance insights and KPI reporting
Support renewals, contract updates, and negotiations while ensuring accuracy of commercial terms and invoicing
Act as the voice of the customer, contributing to account strategy, product feedback, and customer success initiatives
Perform other related duties as assigned

Requirements

What you’ll need

Fluent in English, German, and French
3+ years of experience in Account Management or Customer Success, ideally within a data, SaaS, or technology environment
Proven experience managing and growing B2B or enterprise accounts
Strong understanding of data solutions (e.g., APIs, analytics, cloud delivery)
Experience working with CRM systems, Excel, and/or BI dashboards

Benefits

Comp & perks

A dynamic and international working environment with exposure to global clients
Opportunities for travels to meet clients and strengthen relationships
Flexible working arrangements (remote/ hybrid)
Comprehensive benefits package
Permanent employment contract
Employee share purchase plan