Rimini Street

Support Engineer

• Resolve complex customer cases through deep technical and functional analysis
• Perform root cause analysis and provide permanent solutions
• Troubleshoot issues across application, database, and infrastructure layers
• Deliver fixes, scripts, or configuration changes to resolve incidents
• Provide remote, high-quality support for global customers
• Collaborate with cross-functional teams (engineering, product, delivery)
• Act as a technical advisor for assigned customers/accounts
• Maintain clear and regular communication with customers on case progress
• Document solutions, knowledge articles, and best practices

Senior Support Engineer

Recruitment

• Cultivate and manage relationships with hiring managers and agency vendors
• Understand the skills and background required, the impact of the role, and what constitutes an ideal fit
• Ensure a quality pool of candidates for every assigned requisition by using both vendors and self-sourcing strategies
• Execute staffing strategies and review fair market value for candidate with vendor and hiring manager
• Effectively manage requisition load
• Manage the full lifecycle from onboarding to offboarding, including interview and rate negotiation with vendors and close candidates in a timely manner, additionally and proactively managing end date and awareness of extension needs aligned with business needs of manager
• Champion a positive candidate experience and effectively manage candidates throughout the process
• Manage Vendor Management System and Applicant Tracking System including all changes, updates and reporting
• Manage contract extensions for assigned requisitions and client groups
• Create meaningful metrics and recommendations based on trends, gaps, etc.
• Administer guidance to contractors and managers for weekly time entry - Other duties as assigned to include invoice validation

Staffing Specialist III, Contingent Workforce

Artificial Intelligence

• Lead technical discovery and design agentic AI solutions for enterprise clients
• Write production-grade code and integrate systems with enterprise platforms
• Build and tune retrieval pipelines and implement production observability
• Stay engaged through cutover and the first production iteration cycle

Forward Deployed Engineer, Agentic AI

• Design, build and operationalize agentic AI solutions in production
• Lead technical discovery, scope agentic AI use cases
• Write production-grade code to deliver solutions
• Build and tune retrieval pipelines, prompt architecture, guardrails, agent orchestration
• Implement enterprise-safe agent tool execution
• Build evaluation suites that catch hallucinations, regressions
• Stay engaged through cutover and first production iteration cycle

Forward Deployed Engineer – Agentic AI

• Design, build, and operationalize agentic AI solutions in production.
• Lead technical discovery and translate business problems into engineering deliverables.
• Write production-grade code and work within enterprise release governance.
• Build evaluation suites for production observability and integrate solutions with client identity.
• Stay engaged through production iteration cycles and provide support documentation.

• Facilitate knowledge transfer (KT) from delivery teams into Support, AMS, and PS organizations.
• Support the transition of SAP Brazil Tax Reform development activities from GPD to internal support teams.
• Coordinate cross‑functional transition activities across GPD, GSD, AMS, L4 Support, QA, and Product teams.
• Develop and maintain detailed transition plans, timelines, and deliverables to ensure a structured and predictable transition process.
• Track transition progress, identify risks, and escalate issues to leadership with mitigation recommendations.
• Partner with L4 Support, AMS, and PS teams to ensure readiness for post‑transition support.
• Own the creation, consolidation, and validation of all technical and functional documentation required for internal teams to support ongoing operations.
• Schedule and facilitate structured Knowledge Transfer (KT) sessions from GPD to L4 Support, AMS, and GSD teams.
• Produce internal technical documentation, support playbooks, triage guides, and process workflows.
• Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios.
• Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution.
• Act as a liaison between Business Solutions Americas Scrum and Kanban teams, GPD, GSD, AMS, QA, and Support teams.

SAP Product Delivery Transition & Support Enablement Engineer

Procurement

• Lead enterprise resource management strategy – Oversee resource planning and capacity visibility across direct hires and contractor resources to support delivery commitments.
• Drive demand planning and staffing decisions – Translate pipeline and project demand into hiring, redeployment, and contractor engagement plans, working closely with Talent Acquisition to recruit direct hires and with third-party vendors to secure contractor resources as needed.
• Manage vendor procurement and governance – Select, onboard, and manage third-party staffing vendors, including commercial terms, service expectations, and performance standards.
• Optimize workforce mix and capacity – Balance skill fit, timing, geography, utilization, cost, and delivery quality across internal and external talent pools.
• Partner across the business – Work with Delivery, Sales, HR, Finance, and Legal to improve staffing readiness, decision quality, and operating discipline.
• Improve visibility and reporting – Provide clear insights into demand, capacity, utilization, vendor performance, and contractor spend to support business decisions.
• Ensure compliant and scalable processes – Help establish effective intake, onboarding, governance, and vendor management processes that reduce risk and support growth.
• Lead continuous improvement – Use data, market insights, and stakeholder feedback to improve cycle times, supplier quality, cost efficiency, and staffing outcomes.

Director, Resource Management – Vendor Procurement

Director

• Develop and grow strategic relationships with partners in the NAMER Region
• Identify, onboard, enable, and manage referral, reseller, and alliance partners
• Drive partner readiness through enablement programs, product training, and joint go-to-market initiatives
• Build strong, trusted relationships with key stakeholders within partner organizations
• Set quarterly business goals and joint action plans with key partners

Regional Partner Director

Vice President

• Lead the global Application Managed Services organization with full accountability for strategy, operating model, service delivery, organizational performance, and business results.
• Improve profitability and scalability by simplifying delivery, optimizing cost structure, increasing productivity, and strengthening operational discipline.
• Modernize service delivery through automation, AI-enabled capabilities, tooling, standard processes, and innovative delivery techniques.
• Build, lead, and develop a high-performing team and leadership bench across a global, matrixed environment.
• Define and manage the metrics that matter, including business health, service performance, client satisfaction, workforce effectiveness, revenue, and margin.
• Create compelling ways to demonstrate customer value through business outcomes, efficiency gains, risk reduction, and strategic impact—not just service-level compliance.

VP, Application Managed Service Delivery

• Own Customer Satisfaction and Client Experience – Drive high client satisfaction and advocacy by proactively managing client health, building strong executive relationships, and anticipating issues early to prevent escalation.
• Own Account P&L and Financial Performance – Manage profitability of assigned accounts by ensuring delivery is executed within financial targets while optimizing cost, efficiency, and margin.
• Shape service costing and delivery efficiency – Provide input into service costing and delivery models while identifying and implementing ways to deliver services faster, better, and more cost-effectively.
• Drive Growth and Expansion – Continuously identify and execute opportunities to increase revenue within assigned accounts through expansion, cross-sell, and upsell of additional services and solutions.
• Lead Executive Client Engagement – Serve as the executive sponsor and trusted advisor to client leadership teams; build and maintain long-term relationships and lead executive business reviews and governance forums.
• Demonstrate and communicate client value – Ensure clients recognize measurable business value beyond delivery metrics by connecting services to strategic outcomes, cost optimization, risk reduction, innovation enablement, and overall business impact.
• Ensure Delivery Excellence Across Services – Partner with support, application management, and professional services teams to ensure seamless, high-quality delivery and a unified client experience across all services.
• Partner with Global Delivery Centers on service and skills development – Work collaboratively with Global Delivery Centers to identify, develop, expand, and refine services and capabilities based on client needs, delivery priorities, and market demand.
• Manage Risk and Client Health – Proactively identify and mitigate risks to client satisfaction, retention, and profitability; align internal teams to address issues early and maintain strong client outcomes.
• Drive Commercial and Strategic Alignment – Partner with Sales, Marketing, and business leadership to align delivery outcomes with growth objectives; support renewals and influence commercial strategies to maximize client and company value.
• Define, expand, and sustain strategic account priorities – Partner with Sales and Marketing to identify strategic accounts, define the criteria and value drivers that distinguish them, sustain those relationships through differentiated engagement and long-term growth planning, and help elevate additional accounts into strategic account status over time.
• Enable Sales and Marketing on service positioning – Partner with Sales and Marketing to enable the effective positioning and selling of new and evolving professional services and managed services offerings through clear value messaging, internal education, and go-to-market support.
• Mentor and elevate the delivery organization – Serve as a mentor, teacher, and experienced leader within the broader delivery organization by providing guidance, sharing best practices, and applying practical experience to strengthen team capability, execution quality, and leadership effectiveness.
• Strengthen Governance and Operating Discipline – Define and track key client metrics, establish governance models, and drive performance management and continuous improvement across delivery and engagement models.
• Develop account health metrics – Establish internal metrics and indicators that provide a comprehensive view of each account’s true health, including client satisfaction, delivery performance, financial performance, growth potential, and risk signals.
• Advance AI-enabled service delivery – Partner across delivery and operational teams to identify, develop, and implement AI-enabled solutions, tools, and practices that improve service quality, increase speed, reduce cost, and strengthen the scalability of delivery models.

VP, Strategic Client Delivery

Analyst

• Facilitate knowledge transfer (KT) from delivery teams into L4 Support, AMS, and PS organizations.
• Partner with L4, AMS, and PS teams to ensure readiness for post‑transition support.
• Own the development and maintenance of technical documentation for internal teams to support ongoing operations.
• Assist in creation and maintenance of client-facing documentation.
• Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios.
• Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution.
• Lead triage efforts for pre and post-go-live issues and coordinate with cross-functional teams.
• Assist with client cases, providing subject matter support and guidance.
• Support the transition of work into ongoing L4 support processes and models.
• Support Scrum teams by contributing to solution design through QA validation.
• Contribute in the identification of opportunities to streamline transition processes and strengthen long‑term support capabilities.
• Engage in troubleshooting efforts for Tax & Regulatory client cases, providing resolution and guidance.

Product Delivery Transition Analyst – SAP

Business Analyst

• Translate tax and regulatory requirements from LATAM countries, including Brazil, into system changes for clients’ ERP environments
• Act as an SAP Subject Matter Expert for Brazil and LATAM tax and regulatory updates
• Organize and facilitate problem-solving discussions with clients and internal operational teams to resolve complex issues related to Brazil and LATAM tax and regulatory updates
• Provide in-depth functional and technical knowledge of SAP systems across multiple versions
• Ensure full product compliance with applicable legislation and regulations through detailed analysis of tax and legislative changes and the production of Business Analysis and Functional Specifications for specific SAP modules
• Provide in-depth knowledge of Brazil business processes from an end-to-end perspective
• Analyze, design, and configure complex legislative requirements, including testing updates to ensure compliance, and produce user stories for Scrum teams
• Assist in the design of comprehensive test plans to ensure high-quality deliverables
• Identify potential risks or points of contention in deliverables and define mitigation strategies to address timeline or budget constraints
• Anticipate issues before they arise, assess risks, identify root causes, and collaborate with teams to implement appropriate solutions
• Proactively identify risks and issues in development deliveries and support ongoing risk management activities
• Assist with complex troubleshooting of tax and regulatory client cases
• Provide expertise in the configuration and processing of Latin America legislation within SAP
• Design and develop business requirements, functional user stories, configuration requirements, and test plans
• Work closely with development teams to ensure adherence to functional designs and business requirements
• Define test strategies, review test plans, and perform system testing in collaboration with QA teams
• Support Development and QA Management with planning activities related to tax and regulatory updates (e.g., release planning, bundle scheduling, tracking)
• Prepare and communicate release documentation, installation instructions, and client configuration guidance for internal teams and customers
• Serve as a liaison between the Global Tax and Regulatory team, Development and QA teams, and clients, ensuring accurate dissemination of Brazil and LATAM legislative information
• Communicate effectively with internal teams and external customers
• Contribute to knowledge-sharing methodologies, diagnostic tools, and process improvements to enhance the client experience
• Collaborate effectively within a virtual team environment
• Demonstrate commitment to excellence and high-quality standards

Senior Business Analyst, SAP

Sales Development Rep

• Own the global Sales Development (SDR) operating model and strategy.
• Define and own the global Sales Development strategy.
• Establish global SDR role definitions, job architecture, and capacity modeling frameworks.
• Partner with regional Sales and SDR leaders to ensure execution aligns with global strategy.
• Own global SDR playbooks, messaging frameworks, and enablement curriculum.
• Define global KPIs, reporting standards, and performance benchmarks for Sales Development.
• Own the strategy for the global SDR technology stack.
• Define global hiring profiles, competency frameworks, onboarding standards, and career paths for SDR roles.

Senior Support Engineer

Staffing Specialist III, Contingent Workforce

Forward Deployed Engineer, Agentic AI

Forward Deployed Engineer – Agentic AI

Forward Deployed Engineer, Agentic AI

SAP Product Delivery Transition & Support Enablement Engineer

Director, Resource Management – Vendor Procurement

Regional Partner Director

VP, Application Managed Service Delivery

VP, Strategic Client Delivery

Product Delivery Transition Analyst – SAP

Senior Business Analyst, SAP

Senior Director, Global Sales Development