Rimini Street

Support Engineer

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues
• Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
• Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
• Replicate reported issues as needed for troubleshooting
• Provide new or modified configuration to resolve incidents
• Advise end users on application functionality and capabilities
• Recommend changes to client training based on incident volumes and trends
• Create scripts to identify, analyze and correct data issues
• Thoroughly document remediation, test results, and approvals
• Be a pro-active contributor to a support organization which is running 24x7x365
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience
• Participate in a 24x7x365 On Call rotation with other team members.

Senior Support Engineer, VMware

Customer Success Manager

• Maintain and update Health Scorecards to support executive engagement, EBRs, and other critical customer engagements.
• Maintain account risk and objectives tracking to enable improved SEM management and visibility.
• Coordinate and document internal discussions related to executive sponsor programs and account strategy.
• Support account plan creation and updates to maintain current strategy, objectives, and execution plans.
• Open and manage internal requests as needed to support account activities and ensure timely resolution.
• Coordinate internal meetings with cross-functional stakeholders to align priorities and next steps.
• Support Client Onboarding/Client Engagement meeting coordination and follow-up documentation.
• Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation.
• Help maintain a rolling schedule of renewals for 9 months out for customer planning and budgeting.
• Attend Renewal forecast sessions on weekly basis.
• Help coordinate contracts, SOW creation for Cross-Sell Activities as needed.

Associate Customer Success Manager

Onboarding Specialist

• Manage team of high-performing Onboarding Project Managers
• Manage resources in the role Manager, Global Client Onboarding
• Assign projects, tasks, and clients to all Direct Reports
• Drive high productivity in the Onboarding Account Management team through regular team meetings, plus 1:1 meeting with direct reports
• Deliver regular reporting to the GCO Senior Management team on team metrics and SLA compliance
• Provide Onboarding and Client Management guidance to the OPMs and colleagues outside of the GCO organization
• Develop annual individual and team objectives
• Deliver quarterly performance evaluations to OPMs
• Support OPMs in Client Escalations and Drive Executive Communication
• Lead completion of critical projects as needed for GCO organization
• Manage Onboarding for Major Accounts as needed
• Provide pre-sales client onboarding assistance for the sales organization
• Ensure onboarding tasks are performed in accordance with documented ISO procedures
• Ensure client information gathered during the Onboarding process is maintained in the Salesforce CRM system
• Provide detailed and timely status reporting to all management as requested
• Assure excellent client satisfaction with entire onboarding process
• Identify and propose onboarding innovations and improvement opportunities

Senior Manager, Global Client Onboarding

Director

• Hire, train and lead a team of Client Engagement Managers
• Manage, retain, and grow our footprint of support within our client base
• Develop detailed client expansion strategies including plans for high risk renewal clients
• Ensure the success of direct reports by working closely with corporate support functions

Director – Client Engagement

Solutions Engineer

• Partner with Senior Account Executives to support and influence sales opportunities across the Germany market
• Engage directly with customers to understand technical needs, address challenges, and provide expert guidance throughout the sales cycle
• Collaborate with Service Delivery and Product teams worldwide to secure accurate pricing, delivery approvals, and alignment on solution feasibility
• Deliver compelling presentations on Rimini Street’s services and support model—virtually and in person
• Develop comprehensive scoping requirements that define the services to be delivered

Senior Solution Engineer

Business Analyst

• Take responsibility and be the driver for quality Releases
• Apply SAP functional knowledge and deep understanding of legislative requirements to develop and deliver compliant updates to our clients
• Provide Belgium and France Payroll/HR subject matter expertise
• Ability to work within the Agile approach
• Ensure total product compliance with all applicable legislation and regulations through the analysis of each tax and legislative change
• Organization and communication of necessary information to product specialists and subscribing clients
• Serve as a liaison between the EMEA Tax and Regulatory team and the Development & QA teams as well as our client base
• Work closely with the development team to ensure adherence to the requirements and Agile user stories

Business Analyst, SAP Payroll

Analyst

• Oversee all IT procurement for the location including identifying vendors, evaluating solutions, and ensuring seamless delivery of IT assets
• Collaborate closely with local management and coordinate with IT leadership, reporting directly to the Senior Manager of IT Desktop Support based in India.
• Manage a broad spectrum of IT functions, from partnering with the network team on troubleshooting network and wireless issues to working alongside the systems team for server-related concerns
• Maintain IT Assets for Malaysia Rimini office locations
• Successful onboarding and offboarding of employees on start date
• IT procurement for international offices, especially for workstations and accessories
• Support local IT procurement and vendor coordination for the Malaysia region
• Tickets follow up and ensure timely resolution within defined SLA
• Provide Desktop level support in 24x7 support model on rotational bases
• Create and maintain Active Directory user accounts, access, and groups.
• Setting up workstation areas, such as computers, laptops, monitors, printers, Analog phones and VoIP equipment.
• Troubleshooting all workstation related software including but not limited to: operating system, web browsers (IE, FF, Chrome), Microsoft Office (o365) Pulse Secure VPN client, Druva VM setup and troubleshooting – Amazon Workspaces
• Network troubleshooting (WiFi, Ethernet, NIC, Switch, etc.).
• Provide telecom support for various devices (iPhones, Mitel and Analog phones).
• Complying with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation).

Desktop Analyst

• Engage in sales opportunities and participate actively in customer meetings
• Collaborate closely with Senior Account Executives to address customers’ needs
• Serve as the primary liaison to internal Delivery and Strategic Services teams
• Deliver compelling presentations on Rimini Street’s services and support model
• Develop comprehensive scoping requirements

Sales

• Develop and lead a global, scalable enablement strategy that equips sales teams with the skills, tools and knowledge needed to drive revenue growth, customer value and operational excellence
• Establish consultative partnerships with regional sales leaders to co-create joint enablement plans that address local priorities while aligning to global objectives – with clear execution timelines, tracking mechanisms and outcome based measurement
• Design and maintain a global and regional enablement program roadmap, spanning onboarding, pipeline development, deal progression, competitive positioning and customer expansion.
• Drive programmatic accountability with front-line regional sales managers and GMs, ensuring enablement is embedded in the sales operating rhythm and reinforced through coaching and performance expectations.
• Partner with Sales, Marketing, Product, Client Engagement and Customer Success to create and deliver targeted programs across the full sales lifecycle – including onboarding, pipeline generation, deal progression, value messaging and expansion
• Establish clear success metrics and dashboards to monitor program impact, drive performance, accountability and enable continuous improvement. Proactively sharing executive status updates to key stakeholders.
• Champion and lead change management initiatives to embed enablement practices into daily sales execution, ensuring long-term adoption and cultural stickiness
• Design enablement programs and infrastructure that scale globally across sales roles, regions and segments – while allowing for regional customization where needed
• Collaborate with the Company University Council to integrate sales-specific programs into the broader learning ecosystems and supporting ongoing development of customer-facing teams.
• Lead the development of high-impact content, training, communications and tools in partnership with cross-functional teams.
• Hire, mentor and lead a high-performing global enablement team with a culture of excellence, agility and collaboration.
• Serve as a strategic advisor to sales leadership and executive stakeholders, contributing to sales planning, go-to-market strategy and organizational development.

VP, Global Sales Enablement

• New tools/platform roll out (ex Certinia)
• Highspot site management
• $M + Renewal Tiger Team and Proposals
• Design and manage global Customer Success programs, including renewal success, executive engagement, and value realization.
• Enable the CSMs through playbooks, templates, and frameworks to ensure success in cross sell, renewal initiatives and building and management of executive relationships defining program objectives, success metrics, workflows, and governance.
• Serve as data steward for CRM Contact and Account Management contacts, working with Field to ensure accuracy and completeness across the most important personas.
• Support the global NPS Survey program on behalf of the Office of the Chief Client Officer.
• Provide oversight for reporting of KPIs and metrics for Customer Success Operations.
• Align with the Renewals team to engage the Chief Client Officer where necessary, providing solutions and messaging to proactively preserve the Rimini Street relationship.
• Support the Office of the Chief Client Officer in situations of client concerns and escalations with ability to develop internal and external management-level communications.

Customer Engagement Programs Director

Content Marketing Manager

• Serve as a content visionary, guiding the team in the creation of audience-centric, high-quality and scalable content marketing assets across PR, content marketing, creative, brand, digital, B2B and thought leadership initiatives to support marketing strategy and programs
• Partner with cross-functional teams to gather insights and content requirements, translating complex technologies, products and market challenges into clear, engaging and educational stories
• Collaborate with Brand Experience, Campaigns, Client Engagement, Communications, Demand, Executive and HR teams to develop and optimize full‑funnel content aligned with brand guidelines and demand generation goals
• Lead the concepting, writing and editing of compelling copy across digital channels including web, social, email, blogs and paid media, driving engagement and action
• Translate internal strategy and business priorities into clear, external-facing content across multiple channels
• Own and maintain a comprehensive, strategic content marketing and editorial calendar
• Develop innovative storytelling approaches that articulate Rimini Street’s vision with clarity, strength and impact
• Champion and promote content strategies that reinforce Rimini Street’s brand platform, architecture, messaging and positioning frameworks and voice and tone
• Ensure consistency of brand identity, messaging and visual expressions across corporate and product communications
• Grow and mature the content organization to meet current business needs and enable long-term brand and market leadership

Director, Content

Manager

• Own the strategy, execution and performance of global integrated multi-channel campaigns spanning digital, web, email, paid media, social, webinars, events, partners, and outbound motions
• Translate go-to-market strategy, product priorities and buyer insights into cohesive, executable campaign strategies with clear objectives, target audiences, messaging, offers and success metrics
• Orchestrate end-to-end campaign execution across the full buyer journey, ensuring alignment and consistency across messaging, offers, CTAs, sequencing and channel mix
• Define and oversee campaign scope, prioritization, timelines and launch readiness, bringing focus and clarity in a highly matrixed environment
• Own the development, quality and scalability of global campaign-in-a-box assets, including campaign flows, landing pages, emails, nurture programs, ads, social copy and SDR enablement materials
• Lead global campaign enablement by packaging, communicating and activating campaign playbooks to support consistent regional execution while allowing for local relevance
• Partner closely with Product Marketing, Brand, Content, Digital, Marketing Operations, Sales, SDR and Regional Marketing teams to drive alignment, accountability and execution excellence
• Establish and maintain integrated campaign calendars, operating rhythms and stakeholder communications to ensure transparency, momentum and predictable delivery
• Serve as the senior point of accountability for campaign execution quality, proactively identifying risks, dependencies and tradeoffs and driving resolution
• Enable and support regional teams with campaign readiness, execution guidance and localization support, ensuring global consistency and regional effectiveness
• Own campaign performance measurement and analysis, surfacing insights and optimization recommendations to improve engagement, conversion, pipeline contribution and ROI
• Drive continuous optimization across campaigns based on performance data, buyer behavior and market feedback, championing a test-and-learn mindset
• Stay current on B2B marketing best practices, emerging platforms and buyer engagement trends, applying insights to evolve campaign strategy and execution
• Mentor and guide campaign managers and contractors as needed, setting a high bar for execution, accountability and operational rigor.

Senior Global Integrated Campaigns Manager

• Own, define, and govern Professional Services standards, frameworks, and best practices to ensure consistent, high-quality project execution across the organization.
• Develop, maintain, and publish end-to-end process documentation, standard operating procedures (SOPs), templates, and guidance supporting Professional Services delivery and operational workflows.
• Lead project and delivery quality reviews, audits, and health checks to assess adherence to defined standards, identify gaps, and recommend corrective actions.
• Establish and manage quality governance mechanisms, including review cadences, approval checkpoints, and escalation paths, to ensure compliance with Professional Services policies and controls.
• Partner with delivery teams, PMO leadership, and cross-functional stakeholders to support change management initiatives, including process updates, rollouts, and adoption planning.
• Support change control processes by evaluating proposed changes for impact to quality, delivery standards, operational consistency, and governance requirements.
• Define, track, and report on key quality, process, and compliance metrics, providing clear visibility into adherence, trends, risks, and improvement opportunities.
• Analyze process performance and quality data to identify root causes, patterns, and systemic issues impacting delivery effectiveness.
• Drive continuous improvement initiatives by recommending and implementing enhancements to processes, standards, and governance models.
• Act as a trusted advisor to Professional Services leadership, providing guidance on quality, process maturity, governance risks, and operational readiness.
• Promote a culture of quality, accountability, and continuous improvement across Professional Services teams through coaching, communication, and collaboration.

Professional Services Process & Quality Manager

Marketing

• Serve as the senior leader responsible for defining the vision and strategy for integrated marketing across content, campaigns, paid media and events to support brand awareness, demand generation and revenue goals
• Translate business priorities, GTM strategy and growth objectives into clear, actionable integrated marketing plans
• Own the global integrated marketing framework, ensuring programs are aligned to buyer journey stages, buying groups and account‑based strategies
• Partner cross‑functionally with Product Marketing, Sales, Revenue Operations, Brand Experience, Communications, Client Engagement, Executive and Regional Marketing teams to translate business priorities into cohesive, multi‑channel programs
• Lead the planning and execution of global, multi-channel integrated campaigns across digital, email, web, social, paid media, events, partners and lifecycle programs
• Establish and lead the Events Center of Excellence, defining vision, global standards, playbooks, best practices and measurement frameworks for field, flagship, virtual, third‑party and executive events
• Ensure events are fully integrated into campaigns, content strategy, paid amplification and sales follow‑up motions
• Provide strategic oversight of content direction and narrative consistency across owned, earned and paid channels
• Oversee paid media strategy and investment, ensuring strong alignment with campaign goals, audience targeting and performance outcomes
• Own integrated marketing calendars, prioritization models and operating rhythms to manage multiple concurrent initiatives
• Establish robust reporting and performance dashboards tied to pipeline contribution, revenue influence, engagement and ROI
• Use performance data and insights to continuously optimize integrated programs and improve effectiveness
• Champion a culture of accountability, action and continuous improvement across the integrated marketing organization
• Reinforce Rimini Street’s brand platform, architecture, messaging, positioning and voice across all integrated marketing efforts
• Grow and mature the integrated marketing organization to support current business needs and long‑term growth

Senior Director, Global Integrated Marketing

• Own and deliver the SAP Services revenue target, including renewals and new client acquisition across L4, AMS, and Consult offerings primarily for EMEA and for NAMER region as needed.
• Develop and implement regional sales strategies to drive pipeline growth, accelerate deal velocity, and expand EMEA market share in SAP Services.
• Partner with regional teams, Sales Leadership, Solution Engineering, Marketing, and Delivery to ensure cohesive execution and customer success.
• Oversee SAP Support renewals performance in EMEA, ensuring high retention rates and proactive engagement with existing clients.
• Drive new logo acquisition and expansion opportunities across SAP Support, AMS, and Consulting services in the region.
• Maintain accurate forecasting, pipeline health, and performance tracking aligned to the Operating Plan.
• Stay ahead of SAP ecosystem trends, competitive dynamics, and customer needs in EMEA to inform strategic decisions and product positioning.

Senior Support Engineer, VMware

Associate Customer Success Manager

Senior Manager, Global Client Onboarding

Director – Client Engagement

Senior Solution Engineer

Business Analyst, SAP Payroll

Desktop Analyst

Senior Solution Engineer

VP, Global Sales Enablement

Customer Engagement Programs Director

Director, Content

Senior Global Integrated Campaigns Manager

Professional Services Process & Quality Manager

Senior Director, Global Integrated Marketing

SAP Services Director