Rimini Street

Support Engineer

• Provide exceptional remote-based support for mission-critical SAP applications.
• Research, troubleshoot, and support multiple SAP modules for clients.
• Diagnose issues and develop, test, package, and deliver fixes.
• Understand tax and regulatory requirements to design solutions.

Support Engineer, SAP ABAP

Product Manager

• Define roadmaps for Rimini Street professional services aligned with market needs and evolution, competitor’s offerings, and feedback from clients and the field.
• Build a robust AI based consulting and managed services practice.
• Drive development of professional services and managed services products across ERP, enterprise software, AI, cloud and security platforms.
• Build offers around Ad Hoc Services, Packaged Services, Transformational Projects, and Managed Services.
• Develop positioning and messaging that differentiates Rimini Street core support offers in the market.
• Collaborate with marketing and lead generation teams to achieve required levels of leads for new business attainment.
• Communicate the value proposition of offers to the Sales team, and develop sales tools, enablement materials, and competitive analysis.
• Be the expert on targeted buyers, buying criteria, competitive intelligence, and developing strategies to win against them.
• Act as Rimini Street thought leader for all things related to professional services.
• Support and engage actively with our Sales, Client Success and Renewal teams to achieve expected revenue targets for our professional services offerings.

GVP, Product Management, Innovations Solutions

Operations

• Lead the design, implementation, and governance of the end-to-end marketing technology ecosystem.
• Map marketing business goals to platform capabilities, ensuring tech stack alignment with strategic initiatives.
• Build and maintain a scalable architecture integrating customer data platforms (CDPs), marketing automation, CRMs, Social Media Management, tag management, consent management, and content platforms.
• Own the marketing systems roadmap, collaborating with cross-functional partners on platform selection, deployment, and optimization.
• Ensure seamless data flow and integration between marketing platforms, sales systems, web platforms, and customer success tools.
• Drive automation of lead capture, enrichment, routing, and segmentation workflows, ensuring consistent data formatting and syncs across systems.
• Manage identity resolution strategy across channels and platforms to support omnichannel marketing and personalization efforts.
• Define and enforce standards around marketing data collection, hygiene, normalization, and taxonomy.
• Lead the implementation and compliance monitoring of consent management and data privacy regulations (GDPR, CCPA, etc.).
• Act as the functional owner of core marketing platforms, providing training, documentation, and support for internal users.
• Establish frameworks for onboarding, access control, campaign QA, and platform optimization.
• Partner with marketing users and technical teams to evaluate new tools, test configurations, and launch new features.

Senior Marketing Technology and Operations Manager

• Provide exceptional remote-based support for mission-critical SAP applications
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Ability to configure, present and discuss best practices and functionalities of the SAP SD module
• Support client customizations, sharing experience and best practices advice
• Develop or work with a developer to deliver application break fixes for critical product defects
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, including flexible hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Support Engineer, SAP MM/WM

• Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team
• Solve customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience
• Ability to configure, present, and discuss best practices and functionalities of the SAP SD module
• Support client customizations, sharing experience and best practices advice
• Develop or work with a developer to deliver application break fixes for critical product defects
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve client experience.

Senior Associate Support Engineer, SAP SD

• Provide exceptional remote-based support for mission-critical SAP applications
• Researching, troubleshooting, and supporting of multiple SAP modules
• Writing code using ABAP programming language on the basis of the blueprint provided by the clients
• Ensuring that all programs are completed in schedule as per the client's guidelines
• Providing technical support to the end users in the form of troubleshooting guidelines and modifications
• Design, build, and operate services on SAP BTP including setup of Destinations, Connectivity/Cloud Connector, and XSUAA
• Develop and expose APIs on BTP including API Management policies
• Implement event-driven integrations using SAP Event Mesh
• Deliver cloud services with SAP CAP (Node/Java) and service exposure with ABAP RAP
• Establish CI/CD for SAP development
• Optimize performance and stability by running SQLM/ST05/SAT traces
• Harden security and compliance
• Integrate with BW/Analytics
• Support Brazil localization scenarios
• Own incident response under SLA
• Drive knowledge transfer through technical documentation and KT sessions

Senior Support Engineer, SAP ABAP/BTP

• Solve customer issues using methodical troubleshooting based on knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
• Support client customizations
• Work with a developer to deliver application break fixes for critical product defects
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Associate Support Engineer, SAP

• Provide exceptional remote-based support for mission-critical SAP applications
• Researching, troubleshooting, and supporting multiple SAP modules
• Develop, test, package and deliver fixes for serious issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Collaborate with team members in a virtual team environment

Support Engineer, SAP BI-BW Analytics

Events

• Support the planning, execution, and optimization of events across Europe and the Middle East.
• Manage logistics: venue research, RFPs, vendor sourcing, catering, AV, booth shipping, collateral coordination.
• Coordinate event registration pages, badges, attendee lists, and on-site materials.
• Partner with sales teams to ensure event readiness, invitation lists, follow-up workflows, and pipeline tracking.
• Track event spend, obtain POs, and process invoices.

Events Specialist

Digital Marketing

• Plan, organize, execute, test and report on SEM (Google), Remarketing, Prospecting/Display, Native, Programmatic and Social Media (LinkedIn/Twitter/Reddit/YouTube) paid campaigns across all channels, and lines of business.
• Analyze ongoing performance metrics; prepare and communicate reports on a weekly and monthly basis and provide actionable insights and data-driven recommendations
• Create, train and document all EMEA digital campaign execution processes
• Effectively communicate with agencies on campaign execution. Includes ensuring strategy is clearly communicated, organize execution BOM and document learnings
• Serve as a digital marketing subject matter expert, keeping on top of trends, best practices, and changes in the media space
• Work closely with other marketing teams to ensure process alignment (campaigns, content, PR, solutions marketing, website, creative services, etc.)