Senior Support Engineer

Rimini Street

Senior Support Engineer providing expert-level support for mission-critical enterprise applications at Rimini Street. Diagnosing complex issues and delivering reliable solutions while collaborating with global teams.

Posted 6/14/2026full-timeRemote • 🇮🇱 IsraelSeniorWebsite

About the role

Key responsibilities & impact

Resolve complex customer cases through deep technical and functional analysis
Perform root cause analysis and provide permanent solutions
Troubleshoot issues across application, database, and infrastructure layers
Deliver fixes, scripts, or configuration changes to resolve incidents
Provide remote, high-quality support for global customers
Collaborate with cross-functional teams (engineering, product, delivery)
Act as a technical advisor for assigned customers/accounts
Maintain clear and regular communication with customers on case progress
Document solutions, knowledge articles, and best practices

Requirements

What you’ll need

Strong troubleshooting and analytical skills
Deep expertise in relevant technologies.
Ability to diagnose issues in complex, integrated environments
Experience working with enterprise customers and support processes
Strong communication and customer-facing skills
Ability to work independently in a global support model

Benefits

Comp & perks

Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.
Health insurance
Retirement plans
Professional development opportunities
Bonuses
Flexible work arrangements
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingroot cause analysistechnical analysisfunctional analysisapplication supportdatabase supportinfrastructure supportconfiguration managementscripting

Soft Skills

analytical skillscommunication skillscustomer-facing skillscollaborationindependence