Riachuelo

Financial Planning and Analysis

• Atuar no ciclo orçamentário de pessoal, incluindo planejamento, revisões e previsões (forecast);
• Atuar como parceiro estratégico das áreas de negócio, promovendo a integração entre RH, Finanças e demais áreas;
• Desenvolver modelos preditivos e simulações financeiras para suporte à tomada de decisão;
• Realizar análises de sensibilidade e cenários para diferentes estratégias de gestão de pessoas;
• Conduzir iniciativas de inovação em planejamento e controle de custos de pessoal;
• Apoiar a liderança com dados e insights para decisões estruturantes sobre força de trabalho;
• Garantir a governança e a acuracidade das informações orçamentárias de RH.

Especialista de Planejamento Financeiro, RH

Product Manager

• Lead product engineering from technical conception through final production delivery;
• Manage a broad, diverse portfolio of projects, ensuring scalability and technical feasibility of collections with a high volume of SKUs;
• Ensure adherence to target cost and optimize margins without compromising quality standards;
• Lead, develop and inspire a multidisciplinary team of 8 to 11 professionals (including coordinators and specialists), fostering succession planning and technical maturity;
• Serve as the strategic link between Styling, Patternmaking, Factory and external Suppliers;
• Evolve internal processes to ensure a smooth, predictable operation capable of absorbing the complexity of different product lines.

Product Development Manager

Editor

• Develop content strategies for different brands, channels, and formats;
• Oversee the development of editorial calendars, content flows and campaign narratives;
• Ensure consistency of tone of voice, language, and brand positioning;
• Coordinate the production of content for social media, visual merchandising materials, videos, motion graphics, campaigns, and other digital formats;
• Guide and review deliverables from copywriters, social media managers, creators, and external partners;
• Work in partnership with planning, creative, account, and media teams to ensure integration between strategy, content, and performance;
• Analyze content metrics and propose optimizations based on data;
• Monitor fashion and consumer behavior trends, social media, digital culture, and emerging formats;
• Participate in strategic presentations for leadership and other company areas;
• Organize workflows, deadlines, and priorities for the content area.

Senior Copywriter

Marketing

• We are looking for an Art Director to strengthen our creative team.
• Someone who combines a broad repertoire, agility and a keen eye to turn ideas into deliverables that genuinely make a difference for the client.
• More than executing, we want someone who thinks, questions, proposes and builds collaboratively.
• You will lead creative development, ensuring strategic, conceptual and visual excellence across communication projects, branding, advertising campaigns, digital marketing, events and brand experiences.
• Key responsibilities include:
• Participating in brainstorms and developing creative concepts;
• Creating visual concepts and ensuring aesthetic consistency across deliverables;
• Ensuring alignment between strategy, creativity and business objectives;
• Taking part in briefing, debriefing and presentation meetings;
• Creating and adapting online and offline assets for different formats and channels;
• Ensuring brand visual guidelines are respected, translating content codes and bringing coherence and prominence to art, video and motion pieces;
• Collaborating with copywriters, account, planning and external vendors;
• Using artificial intelligence tools for visual research, reference generation, image creation and creative process optimization;
• Staying up to date with current design and technology trends, integrating new techniques and/or software into the team’s workflow;
• Participating in strategic presentations for leadership and other company areas.

Art Director Coordinator

• Lead the strategy, design and evolution of conversational interface channels (Voice and Chat), using automation to optimize the purchase and post-sale journeys in e‑commerce, balancing operational efficiency (cost reduction) with excellence in customer experience (CSAT/NPS) and Artificial Intelligence.
• Conversational Product Management (End-to-End): Responsible for the full lifecycle of WhatsApp bots and IVR voice flows, from discovery through delivery and monitoring.
• Experience Design and Architecture: Create information architecture to ensure channel navigation is logical and efficient.
• Flow and Interface Prototyping: Prototype conversational flows and interfaces using Figma to support UX validation with stakeholders.
• Technical Configuration and Orchestration: Hands-on work in Genesys Cloud for voice flow design (Architect), business rules configuration, contact queue setup and digital channel integration.
• Functional Design and Integrations: Prepare technical documentation (functional designs) for integrating conversational channels with the e‑commerce ecosystem (order APIs, tracking, CRM and payment gateways).
• Artificial Intelligence and Curation: Implement and refine Conversational AI models (cognitive IVR, virtual assistants), ensuring the technology understands customer intents and reduces the need for human intervention.
• Active and Inbound Channel Strategy:
• Active: Support the operationalization of communication cadences for conversion.
• Inbound: Optimize self‑service flows for support and FAQs.

Product Manager – Conversational Channels Specialist

Data Analyst

• O profissional irá trabalhar em automatização de processos;
• Elaboração de Apresentações;
• Criação de repositório de base de pesquisa realizadas nos últimos anos na área;
• Colaborar com time em referências de IA que traga agilidade em processos da area;
• Desenvolvimento de analises complexas para que área ganhe mais agilidade e inteligência, entre outras demandas relacionadas.

Analista de Dados Sênior

Analyst

• Extract, consolidate and integrate data from multiple sources (internal systems, operational databases and spreadsheets);
• Structure analytical datasets at different levels of granularity, ensuring standardization, consistency and data governance;
• Develop and maintain automated routines to monitor personnel management metrics;
• Conduct recurring (weekly and monthly) analyses, ensuring continuous visibility and predictability of results;
• Build and maintain dashboards and management reports to support decision-making;
• Apply critical analysis of metrics, identifying deviations, patterns and improvement opportunities;
• Perform root cause analyses (RCA) and propose data-driven strategic recommendations;
• Support workforce planning discussions, including team sizing and productivity;
• Drive the area's maturity evolution, reducing reliance on manual processes and increasing automation.

Commercial Planning Analyst – Senior

Communications

• Work in commercial internal communications and store training, responsible for developing, structuring and disseminating learning content and internal communication strategies using digital tools and Artificial Intelligence concepts to enhance results and engagement.
• Create and manage internal communication content (texts, campaigns, newsletters, scripts and commercial materials)
• Develop strategies to engage internal audiences in training programs
• Use AI tools to create, optimize and personalize content (e.g., text generation, insights, automations)
• Act as a bridge between departments, ensuring clarity in the communication of initiatives
• Monitor engagement metrics and the effectiveness of training and campaigns
• Structure learning journeys supported by digital solutions
• Prepare various materials for executive presentations

Planning and Commercial Communications Analyst (Mid-level)

• Supply Intelligence: Conduct strategic distribution analyses aligned with commercial objectives, focusing on increasing assortment levels and maximizing item availability in stores;
• Visibility and Reporting: Develop management reports and create executive presentations to track KPIs with the Supply, Logistics, and Commercial teams, and support leadership in managing the area's OKRs;
• Continuous Improvement: Identify bottlenecks, propose action plans, and report results and improvement opportunities directly to leadership.

Junior Supply Planning Analyst

• Preparation of various materials for executive presentations;
• Active involvement in projects across different streams initiated by the Corporate Planning area;
• Acting as business support on projects led by other departments;
• Preparation of continuous improvement analyses for the business.

Senior Commercial Planning Analyst – Retail

• Product/Project Management: Act as the primary bridge between business areas (Planning, Sales, Logistics) and Technology teams (Tech Leads, Developers, and agile squads);
• Solution Architecture and ROI: Map and deeply understand replenishment processes and systems, proposing technical evolutions supported by financial feasibility studies (Business Case) and capture of gains;
• Backlog and Requirements Management: Gather technical and business requirements for new features or systems, prioritizing the development backlog with delivery teams;
• Implementation Leadership: Lead the rollout of major projects aligned with the company roadmap;
• Strategic Support: Support troubleshooting of critical systemic incidents impacting replenishment, guiding the design of action plans and permanent fixes.

Senior Replenishment Analyst

Supply Chain

• Desenvolvimento de BI: Criar, manter e evoluir dashboards gerenciais e operacionais avançados em Power BI, garantindo uma visualização fluida e acionável.
• Inteligência de Abastecimento: Desenvolver e monitorar indicadores complexos relacionados a estoque, vendas, nível de serviço e análises de ruptura nos pontos de venda.
• Automação e Governança: Automatizar rotinas de atualização de tabelas, apoiar a governança de dados da área e garantir a total confiabilidade e padronização das métricas reportadas.
• Produtização e Engenharia de Dados: Realizar a manipulação, extração e transformação de grandes volumes de dados utilizando SQL, Python e PySpark. Construir e manter processos de ETL, atuando em ambientes de dados em nuvem (Databricks, AWS S3 e/ou Azure).
• Business Partnering (Parceria de Negócio): Realizar o levantamento de requisitos junto às áreas de Planejamento, Distribuição e Operações, traduzindo as dores do negócio em soluções analíticas robustas.
• Comunicação Executiva: Estruturar apresentações e reports executivos, levando insights baseados em dados diretamente para a diretoria.

Analista de Abastecimento Pleno – Dados Supply Chain

Manager

• Define, evolve and sustain the **corporate data architecture**, ensuring scalability, standardization and alignment with business and technology strategies
• Establish and maintain architectural standards for:
• data ingestion and integration
• data modeling (layers, domains and contracts)
• data consumption (serving layer, APIs, BI, Analytics and AI)
• Act as a **technical reference in data architecture**, ensuring coherence across initiatives and teams
• Define the architecture for **new data projects and products**, supporting squads in technical decision-making
• Conduct **design reviews** and validate end-to-end data solutions
• Work in an integrated way with the teams of:
• Data Governance (policies, catalog, quality and compliance)
• DataOps (pipelines, execution and operation)
• Ensure the architecture supports **scalable operations and efficient governance**
• Structure the architecture to enable:
• BI and self-service analytics
• data science and machine learning
• AI and Generative AI (GenAI) initiatives
• Define data standards for consumption by **models, applications and digital products**
• Provide technical leadership to architects and/or data engineers
• Influence technical decisions across multiple teams and areas
• Define and evolve the **data architecture roadmap**

Data Architecture Manager

DevOps Engineer

• Define and evolve application architecture, ensuring scalability, performance, and solution quality
• Work directly on development, code review, and technical validation of deliverables
• Lead architectural decisions, evaluating technical trade-offs (e.g., cost vs. performance, complexity vs. scalability)
• Mentor software engineers, raising the team's technical level and promoting best practices
• Support squads in technical decision-making and solution design
• Ensure adherence to standards, engineering best practices, and architectural governance
• Act as a bridge between business, product, and technology teams, translating needs into viable technical solutions
• Actively participate in the evolution of the technology platform and architectural standards

SRE Specialist

Customer Success Manager

• Own the CRM strategy for the card product, set priorities, drive the roadmap and ensure alignment with business objectives;
• Design and scale relationship and engagement flows focused on increasing card usage, sustaining engagement and maximizing customer value;
• Identify growth levers and opportunities across the customer journey, structuring scalable, data-driven action plans;
• Define and track key card funnel metrics (activation, spend, frequency, churn, delinquency/default and LTV), conduct deep analyses and guide strategic CRM decisions;
• Lead the testing and experimentation agenda: formulate hypotheses, prioritize initiatives and ensure impact measurement;
• Advance CRM maturity by establishing best practices for segmentation, personalization, automation and continuous experimentation;
• Monitor market trends, benchmarking and movements in the financial/cards sector, translating insights into competitive advantages;
• Serve as a technical and strategic reference, influencing stakeholders and supporting the development of the team and the CRM discipline within the company.