Planning and Commercial Communications Analyst (Mid-level)

Riachuelo

Analista de planejamento e comunicação comercial PL at Riachuelo managing internal communications and training. Crafting strategies and creating content for employee engagement.

Posted 6/19/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work in commercial internal communications and store training, responsible for developing, structuring and disseminating learning content and internal communication strategies using digital tools and Artificial Intelligence concepts to enhance results and engagement.
Create and manage internal communication content (texts, campaigns, newsletters, scripts and commercial materials)
Develop strategies to engage internal audiences in training programs
Use AI tools to create, optimize and personalize content (e.g., text generation, insights, automations)
Act as a bridge between departments, ensuring clarity in the communication of initiatives
Monitor engagement metrics and the effectiveness of training and campaigns
Structure learning journeys supported by digital solutions
Prepare various materials for executive presentations

Requirements

What you’ll need

Bachelor's degree completed (Business Administration, Communications, HR, Marketing or related fields)
Previous experience in training, learning & development, internal communications or similar areas
Excellent written and verbal communication skills
Strong organizational skills, project management and ability to handle multiple demands
Familiarity with digital tools and learning platforms (LMS)
Knowledge of Artificial Intelligence applied to work (e.g., ChatGPT, Copilot, automations, AI-assisted content creation)
Preferred qualifications (differentials):
Experience with instructional design
Experience with design tools (Canva, advanced PowerPoint, Figma)
Experience with data analysis and engagement metrics
Knowledge of agile methodologies

Benefits

Comp & perks

Medical insurance
Dental insurance
Meal or food allowance (VR/VA)
Telemedicine
Gympass
Partnership with Sesc
Home office allowance
PLR – Profit Sharing
Private pension plan
Group life insurance
Pharmacy discount program
Educational partnerships
Online learning platform
Discounts at Riachuelo

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

traininglearning & developmentinternal communicationsinstructional designdata analysisengagement metricsartificial intelligencecontent creationproject managementagile methodologies

Soft Skills

written communicationverbal communicationorganizational skillsability to handle multiple demands