ResMed

Customer Support

• Deliver exceptional customer service while providing support for sales and marketing initiatives
• Handle customer inquiries related to products, services, warranties, order processing, and data entry
• Resolve general concerns and complaints
• Identify potential sales opportunities during customer interactions
• Provide first-level technical and clinical support
• Escalate issues to the appropriate teams
• Maintain daily communication with customers across multiple channels
• Handle customer orders for medical supplies and equipment
• Create and/or maintain client account records
• Support members of cross functional teams and developing and maintaining positive customer relations

Associate Representative, Customer Service

Attorney

• Execute day to day internet policy administration and sales terms enforcement operations
• Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
• Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.
• Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.
• Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
• Review and validate customer internet applications, websites, listings, pricing, and promotional activities
• Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
• Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
• Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review.
• Maintain and update customer databases and CRM systems
• Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.
• Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation.

Legal Operations Support Associate

Ecommerce

• To lead, implement and champion new e-commerce opportunities in Korea.
• To ensure delivery of best in class ecommerce experience for all consumers engaging with Resmed.
• To work closely with the teams from all functions towards Resmed's common goal of sustainable growth by maximising acquisition, retention, loyalty and life time customer value.
• To develop and continuously improve the e-commerce fulfilment process to maximise customer satisfaction
• Develop and implement strategies to increase sales through existing & new DTC channels.
• Manage all eCommerce platforms - content, technical aspects & up time.
• Ongoing reporting on sales, digital campaigns and promotions, website analytics and customer engagement & other necessary metrics as needed.
• Work closely with the Korea revenue team to execute online campaigns and manage day to day operations for DTC channel
• Responsible for liaising with online stakeholders including but not limited to revenue, marketing, finance, distribution, legal, QARA, tech services, CCC, external agencies & vendors.
• Collaborate with internal and external logistics/fulfilment teams to ensure a seamless consumer online-to-offline experience.
• Maintain current knowledge of the organization’s products and services
• Manage a team of eCommerce executives/admins/specialists
• Contribute towards financial forecasting & business planning.

DTC Manager – eCommerce

Product Manager

• Own, develop, and maintain the Global Revenue CCaaS Product Roadmap
• Ensure continuous roadmap alignment with the Global Revenue CRM Product Manager
• Maintain deep, current knowledge of CCaaS platforms
• Apply prior real-world CCaaS implementation experience to guide roadmap decisions
• Present and robustly defend product strategy, architectural recommendations, and roadmap priorities to global leaders and executive stakeholders
• Drive a globally harmonized approach to contact center operations
• Partner closely with GTS and Revenue Technology leadership to define integrated platform strategies
• Collaborate with regional Customer Service and Revenue teams to ensure consistent adoption of global standards and platforms
• Lead cross-functional workshops to surface requirements, define user stories, and identify opportunities for automation
• Establish and chair the Global CCaaS Change Control Board
• Independently gather global requirements and translate them into implementation-ready user stories
• Develop and maintain a unified global backlog of CCaaS and Service Intelligence requirements
• Partner with delivery teams throughout design, implementation, and stabilization phases
• Measure adoption, performance, and business impact of CCaaS capabilities

Global Revenue – Sr. Product Manager

• Own, develop, and maintain the Global Revenue CCaaS Product Roadmap, ensuring priorities align with business needs, technology capabilities, and enterprise strategy.
• Maintain deep, current knowledge of CCaaS platforms, with hands-on understanding of NICE inContact, including routing strategies, IVR/IVA design, agent workflows, and reporting.
• Present and robustly defend product strategy, architectural recommendations, and roadmap priorities to global leaders and executive stakeholders.
• Drive a globally harmonized approach to contact center operations while respecting regional requirements and constraints.
• Partner closely with GTS and Revenue Technology leadership to define integrated platform strategies across CCaaS, CRM, and Service Intelligence ecosystems.
• Lead cross-functional workshops to surface requirements, define user stories, and identify opportunities for automation, AI, quality improvement, and efficiency gains.

Senior Product Manager, Global Revenue CCaaS

Analyst

• Own end‑to‑end process analysis for distribution center processes and workflows to identify inefficiencies, bottlenecks, and variability.
• Analyze current state performance using process mapping, time studies, and on floor observations to understand current state operations.
• Collaborate with cross functional teams to gather data, operational feedback, and process insights.
• Lead assigned process improvement initiatives from concept through implementation and stabilization.
• Apply Lean, Six Sigma, and continuous improvement concepts to reduce waste and improve cycle time and productivity.
• Collect, analyze, and summarize data related to key performance indicators (KPIs) such as productivity, quality, and throughput.
• Develop and maintain dashboards, reports, and visual summaries for operational reviews.
• Evaluate process impacts of new systems, tools, or automation initiatives.

Process Analyst – Onsite

Account Manager

• Manage and grow an assigned sales territory for Virtuox
• Serve as the primary field representative to physicians, healthcare providers, hospitals, health systems, and strategic channel partners
• Drive growth across Virtuox’s diagnostic service lines (Home Sleep Testing, Ambulatory Cardiac Monitoring, Overnight Pulse Oximetry, etc.)
• Develop strong relationships within assigned territories and execute territory growth strategies
• Achieve revenue goals for service sales and all assigned product lines
• Provide daily updates on sales activity and manage expenses within the approved budget

Territory Manager

Software Engineer

• Design, develop, and maintain WMS applications, preferably HighJump
• Integrate WMS with ERP systems (preferably Oracle) and other enterprise applications
• Collaborate with external vendors to integrate automation systems and ensure seamless data flow
• Analyze business requirements and translate them into technical solutions
• Optimize system performance and troubleshoot issues
• Work closely with cross-functional teams including operations, IT, and third-party partners
• Ensure compliance with industry standards and best practices in system development

Advanced Specialist, Applications Developer – WMS

• Achieve revenue goals for service sales and all assigned product lines
• In-service and educate new and existing accounts
• Manage all aspects of the assigned territory while meeting or exceeding performance goals
• Report to management as directed, providing performance insights and territory assessments

• Achieve revenue goals for service sales and all assigned product lines
• In-service and educate new and existing accounts
• Manage all aspects of the assigned territory while meeting or exceeding performance goals
• Provide daily updates on sales activity, competition, and business opportunities
• Accurately maintain CRM activity and submit required paperwork in a timely manner
• Submit monthly expense reports and manage expenses within the approved budget
• Collaborate with Product Managers to generate new business and expand existing accounts
• Maintain comprehensive knowledge of all company product lines
• Communicate effectively with Customer Experience and internal teams regarding customer needs
• Complete issue resolution documentation in accordance with company policies
• Report to management as directed, providing performance insights and territory assessments

• Automation & Innovation Ownership (Identify Automatable Work → Define AI Use Cases → Deliver Mechanisms) Build and maintain an automation opportunity map across CS analytics and WFM-adjacent workflows (reports, dashboards, investigations, variance analysis, playbooks, documentation, ticket triage, alerting).
• Global Mechanisms Ownership (Data → Dashboard → Alert → Playbook) Own one or more global domains (examples: Service Analytics, Benefits Analytics, Experience Survey, Workforce Productivity). Design end-to-end mechanisms that connect leading indicators (queue health, staffing gaps, backlog risk, quality signals, customer sentiment) to clear playbooks.
• Advanced Analytics & Causal Analysis Lead deep dives and root cause analyses to explain KPI movements (SLA, AHT, backlog, occupancy, refusal rate, transfers).
• Forecasting / Capacity Planning Partnership Partner with Forecasting and Capacity Planning on scenario planning: seasonality, product launches, disruptions, new region onboarding. Quantify the impact of skill mix, shrinkage, staffing models, and operational policies.
• Central Data Platform & Metric Governance Act as steward of KPI definitions, semantic layers, and core CS reporting datasets. Align data models with master data principles; ensure consistent dimensions (site, channel, skill, language, vendor, case type). Raise quality standards (reconciliation, anomaly detection, documentation)
• Responsible AI, Risk Management, and Compliance Ensure all automation/AI solutions respect: data privacy and confidentiality regulatory and legal requirements, internal governance and security standards, fairness and explainability (especially for people-impacting metrics).
• Mentorship & Team Development Mentor Intraday and Data Analysts in analytical thinking, data quality, dashboarding, and storytelling.

Global Senior Analyst

Advanced Specialist, Application Developer – WMS

Technical Product Manager

• Modernize how HME providers run resupply at scale
• Own the work to reduce touches per order and shorten cycle time
• Set and hit targets for automation rate, first-pass clean orders, and cycle time
• Run refinement, sprint planning, and releases
• Interview provider staff and ops leaders for discovery
• Maintain audit trails for automated decisions
• Partner with Services/Support for operational readiness
• Drive cross-team delivery with urgency and clear ownership

Senior Technical Product Manager, SNAP Resupply

Product Marketing

• Develop comprehensive go-to-market plans that outline product positioning, target audience, messaging, and distribution channels
• Coordinate cross-functional teams to execute product launches successfully and drive adoption
• Conduct in-depth market analysis and research to identify market trends, customer needs, and competitive landscape
• Utilize market insights to inform product development strategies and ensure alignment with market demands
• Develop pricing strategies that maximize product profitability while remaining competitive in the market
• Determine optimal product placement strategies to reach target customers effectively
• Enable and support your marketing partners to create promotional campaigns that drive product awareness, engagement, and conversion
• Monitor product performance throughout its lifecycle, analyzing key metrics and identifying areas for improvement
• Drive product evolution by implementing enhancements, updates, and new features to meet changing market needs
• Foster alignment between product, marketing, and revenue teams to ensure a cohesive approach to product marketing
• Provide visibility into product marketing strategies, progress, and results to key stakeholders within the organization
• Collaborate with sales teams, audience marketers, product managers, and customer support to gather insights and feedback for product development
• Ensure that customer feedback is integrated into product marketing strategies to deliver customer-centric solutions
• Utilize project management skills to prioritize tasks, set timelines, and allocate resources effectively
• Ensure that product marketing initiatives are delivered on time, within budget, and meet quality standards
• Make data-driven decisions based on market research, customer insights, and business goals
• Develop long-term strategic plans for product marketing that align with the company's overall objectives
• Stay informed about emerging technologies and industry trends that impact product marketing
• Identify opportunities to leverage technology to enhance product marketing efforts, improve customer engagement, and drive innovation

Senior Product Marketing Manager, Regional Product Marketing - Americas

Financial Planning and Analysis

• Partner with cross functional teams to understand requirements for enhancement requests to existing models or building new Anaplan models for FP&A use cases
• Design, build, test, and deploy new features to existing complex Anaplan models using best practices
• Build first class user experiences via Anaplan UX Apps and Pages, as well as Anaplan classic dashboards
• Identify ways we can further leverage the Anaplan platform to automate and improve processes, reduce time to insight, and create a better planning experience for our user base
• Configure and maintain Anaplan lists, modules, dashboards, actions and other model settings
• Keep up to date on Anaplan model building best practices, the latest features released, and build models in a consistent and organized fashion
• Work with the IT team on the development of data integrations between Anaplan and source systems
• Guarantee user success through the creation of user guides, short instructional videos, and conducting live training
• Provide technical and functional support to end-users
• Strive to expand the connected planning environment at Resmed

Associate Representative, Customer Service

Legal Operations Support Associate

DTC Manager – eCommerce

Global Revenue – Sr. Product Manager

Senior Product Manager, Global Revenue CCaaS

Process Analyst – Onsite

Territory Manager

Advanced Specialist, Applications Developer – WMS

Territory Manager

Territory Manager

Global Senior Analyst

Advanced Specialist, Application Developer – WMS

Senior Technical Product Manager, SNAP Resupply

Senior Product Marketing Manager, Regional Product Marketing - Americas

Manager, FP&A Systems – Anaplan