ResMed

Solutions Engineer

• Planning, coordination and support of implementation projects – from kick-off to go-live.
• Direct customer contact, conducting status meetings and escalation management.
• Support with data entry, troubleshooting and handover of training results.
• Preparation of project reports and identification of optimization opportunities.
• Working with Jira, Confluence and Salesforce in collaborative project environments.

Project Consultant – Software Implementation, Project Control in Healthcare

Ecommerce

• Own the EMEA consumer campaign roadmap aligned with global marketing and eCommerce priorities.
• Lead the EMEA promotional calendar, including the delivery of three major consumer campaigns per year.
• Define success metrics and KPIs; track performance and drive continuous optimization.
• Coordinate end-to-end campaign execution across eCommerce, marketing, revenue, technology, and operations teams.
• Drive eCommerce growth through new consumer acquisition and increased lifetime value.
• Partner with commercial teams to support market and channel expansion initiatives.
• Ensure a consistent, high-quality digital consumer experience across EMEA markets.
• Use data and consumer insights to inform decisions and improve campaign effectiveness.
• Support the transition to scalable eCommerce platforms in partnership with MarTech and IT.
• Act as a key point of contact for campaign-related stakeholders across the region.
• Ensure campaigns operate in line with regional and industry compliance requirements.

Senior Consumer Campaign Manager – E-Commerce EMEA

Marketing

• Develop and execute comprehensive, evidence-based NPI marketing strategies to promote our mask ecosystem incorporating clinical insights, including KOL engagement, thought leadership, and alignment with evidence generation to support marketing claims.
• Translate complex clinical data into compelling messaging frameworks that resonate with healthcare provider audiences and support product adoption across diagnostic and therapeutic pathways.
• Acquire deep knowledge of our customers' challenges, industry, and use cases, and communicate the benefits and value proposition clearly and compellingly to target audiences.
• Adapt and translate global GTM strategies for North American markets, tailoring for market and sales channel dynamics while considering unique customer segmentation approaches.
• Lead the creation of effective NPI marketing activities in collaboration with ABM, Integrated and Consumer Marketing teams.
• Support the sales enablement strategy and execution, ensuring launch readiness and success.
• Establish key performance indicators for our mask portfolio and relentlessly measure against performance and success, adjusting marketing strategy as necessary.
• Collaborate with Marketing, Product and Sales teams to create compelling content, marketing resources, and promotional campaigns.
• Manage the marketing budget for our mask portfolio and ensure effective allocation of resources for maximum ROI.
• Analyze market trends and competitor activities to identify opportunities for growth and differentiation.

Solutions Marketing Manager

Compliance

• participate to all regulatory activities related to the import and distribution of ResMed products in EMEA region
• collaborate to the evaluation of regulatory requirements
• preparation, planning, submission, archiving and maintenance of product registrations
• interact with local regulatory partners and legal manufacturers
• support regulatory requests from the field
• contribute to the implementation of global or regional regulatory tools

Advanced Regulatory Affairs Specialist

Consultant

• Delivers consulting services while working closely with Brightree Project Managers to ensure adherence to project plans and timelines for on-time, on-budget go lives
• Utilizes process streamlining methodologies to reduce order management cycle times and increase cash velocity
• Assists in building client capabilities by training, coaching, and mentoring client personnel
• Facilitates the sharing of agreed best practices and standardization across the business
• Targets a 60% monthly client billable utilization rate
• Proactively identifies project risks and monitors and reports results throughout the process
• Updates Salesforce.com, SharePoint and other required systems with project status, time/expense and project documentation
• Identifies add-on implementation services that provide client value
• Maintains statistical rigor and delivers significant financial and voice of customer results
• Employs organizational change management applications to manage human risks
• Proactively stays informed and educated on new releases and enhancements as well as industry changes

Senior Healthcare Consultant, SaaS Professional Services – Implementation

• Define the strategic vision and roadmap for the Customer Data Platform to support marketing and business objectives
• Develop and maintain the CDP adoption framework, ensuring alignment with enterprise data governance and privacy standards
• Lead the segmentation and audience strategy, enabling precise targeting, personalization, and measurement across channels
• Identify and prioritize data sources for integration into the CDP, ensuring relevance to marketing use cases and compliance requirements
• Partner with MarTech, CRM, and Analytics teams to design scalable data flows between systems (CRM, SFMC, eCommerce, etc.)
• Collaborate with InfoSec and Privacy teams to uphold data protection, consent management, and ethical data practices
• Manage external vendors and implementation partners to ensure delivery of business and technical outcomes
• Define KPIs and success metrics to measure data activation efficiency, segmentation accuracy, and campaign effectiveness in partnership with the Marketing Analytics team
• Stay informed on emerging trends in CDP, data privacy, and identity resolution to guide platform evolution and innovation
• Work closely with InfoSec and Privacy teams to maintain adherence to GDPR, HIPAA, CCPA, and other data regulations
• Drive organizational enablement and training to increase adoption and maturity of CDP capabilities across teams
• Champion innovation in data utilization, personalization, and marketing efficiency

Marketing Technology Specialist, Customer Data Platform

Customer Success Manager

• Manage enterprise software customers
• On-board new customers
• Ensure customers are set up for long-term success
• Scale adoption of ResMed solutions
• Analyze customer data and trends
• Collaborate with Professional Services team
• Share information with stakeholders
• Integrate client feedback into decisions

Marketing Operations

• Work in coordination with business units to understand platform requirements and advise on how requirements can best be satisfied
• Create workflows, templates, and automated processes to run email, OTT, and SMS campaigns efficiently
• Develop custom solutions (e.g., AMPscript) for email personalization and advanced dynamic content use cases
• Implement extensive knowledge to develop and trigger automations for marketing automation platforms enabling seamless customer experiences across touchpoints including email, mobile, advertising, web, direct mail, sales, commerce, and service
• Provide support to digital marketing team members across regions including North America, Latin America, Europe, Africa, and Asia to resolve issues with Marketing Cloud and related applications
• Configure complex automations and journey builds
• Monitor performance and maintain marketing automation platform systems according to business requirements
• Create, modify, and update reports, dashboards, objects, fields, etc. for business stakeholders
• Perform day-to-day administration, configuration, and troubleshooting of marketing automation platforms
• Create and manage users; maintain user roles, profiles, access controls, security settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security)
• Research and recommend innovative and possible automated approaches for system administration tasks
• Liaison with cross-functional teams to secure support for solutions
• Understand data segmentation and cross-platform integrations (e.g., Marketing Cloud Connect)
• Collaborate and train other team members

Marketing Automation Specialist

Account Manager

• Create and execute the EMEA partnership strategy aligned to business priorities and long-term growth objectives.
• Identify strategic opportunities across digital health, AI/data, channel partners, and care-delivery innovation.
• Conduct market scans and partner assessments to prioritise opportunities.
• Lead sourcing, evaluation, structuring, and negotiation of complex, multi-market partnerships.
• Establish governance frameworks and ongoing performance management for key partnerships.
• Ensure contractual and operational alignment with legal, regulatory, data governance, and commercial policies.
• Work closely with Commercial, Product, Digital Health Technology, Legal, Finance, Regulatory, and Operations teams.
• Build alignment on partnership value, required trade-offs, and execution pathways.
• Influence senior stakeholders with clear insights, data, and strategic recommendations.
• Define measurable KPIs, value metrics, and dashboards for partnership performance.
• Proactively manage risks, dependencies, and operational challenges.
• Improve partnership frameworks, playbooks, and commercial models across the region.

Director, Strategic Partnerships – EMEA

• Define and lead the Regulatory Affairs roadmap for Americas in alignment with global corporate strategy and regional Revenue ambitions.
• Represent Regulatory Affairs in regional leadership, commercial planning and strategic cross-functional meetings including but not limited to Revenue, Marketing, Supply Chain, Operations, Quality, Legal.
• Lead strategic high-complexity/ high-risk regulatory projects.
• Oversee the preparation & submission of regulatory filings (including both product & facility licensing/registration) within Americas for all class and type of Products.
• Anticipate regulatory trends and shifts (US, Canada, LATAM, ANZ), shape proactive strategies (policy monitoring, engagement with regulators, participation in industry associations), influence external regulatory landscape as appropriate.
• Drive global-to-regional alignment: ensure Americas regulatory approach aligns with global RA standards while adapting to local market needs; propose harmonization initiatives for labeling, documentation, submission processes across region.
• Ensure robust compliance framework for Americas: audit readiness (MDSAP, ISO 13485, FDA QMS compliance), risk management, regulatory intelligence dissemination, crisis readiness (e.g., regulatory actions, recalls).
• Build, mentor and develop the Americas + ANZ RA organization: talent development, performance management, succession planning, ensure adequate skills and capacity to meet strategic demands.
• Serve as primary liaison with regulatory authorities (FDA, Health Canada, LATAM authorities) for major regulatory interactions, pre‑submission meetings, escalations, and to build trust and reputation of ResMed as compliance‑driven organization.
• Oversee budget, resources, external consultants/vendors for regulatory projects in Americas & ANZ.

Director, Regulatory Affairs – Americas, ANZ

Recruitment

• Participant Recruitment & Coordination
• Attend study kick-offs and create recruitment plans, screeners and communication templates
• Manage Asana cards, Rally updates, participant lists and all study-related logistics
• Handle participant communication end-to-end: invitations, reminders, follow-ups and support
• Forecast recruitment bandwidth and help allocate studies fairly across recruiters (Ops strategy)
• Provide in-session monitoring or backup facilitation when needed, including participant tech set-up and troubleshooting
• Manage consent forms, attendance tracking and Participant Sheets (p.1, In-Session & Post-Session Support)
• Upload participant notes, videos and documentation to the right folders
• Manage study incentive payments within Fair Market Value (FMV) rules
• Track budgets, approvals and reporting
• File NDAs and consent forms, ensuring everything meets Legal and Privacy requirements
• Assist in maintaining and grow participant panels, ensuring we have the right mix of demographics and conditions
• Track panel engagement, forecast usage, and support demand planning with Research Leads
• Update all recruitment and session metrics
• Support monthly and yearly reporting across studies, budgets, and participant engagement
• Spot trends and advise CX Ops & Research Leads on improvements or risks

Research Recruiter – CX

Program Manager

• Define program objectives, scope, success criteria, and KPIs aligned with Brightree’s strategic goals (e.g., customer adoption, retention, revenue growth).
• Develop and maintain integrated program plans covering timelines, budgets, resources, dependencies, and milestones.
• Govern and monitor multiple related projects, ensuring alignment across teams and workstreams.
• Track program health, generate dashboards, and present status to executive leadership.
• Serve as the primary point of contact for executive stakeholders, providing clear, timely updates on program performance, risks, and outcomes.
• Identify, assess, and proactively mitigate program risks, issues, and dependencies across business units.
• Coordinate with Product Management and Development to align program milestones with product roadmaps and release schedules.
• Partner with Services, Support, and Customer Success to ensure readiness for post-launch activities, customer onboarding, training, and adoption.
• Establish and drive the program governance model, including steering committees, cross-functional working groups, and escalation paths.
• Lead post-implementation reviews and lessons-learned sessions; apply continuous improvement practices to future programs.
• Mentor, coach, and guide Senior Project Managers and Project Managers, fostering scalable program delivery practices and supporting their professional growth.
• Lead and successfully deliver the most complex customer programs, ensuring alignment and excellence across all projects.
• Interact directly with customer executive teams on large, complex programs to assure strategic alignment and value realization.
• Approximately 25-35% travel to customer sites, Brightree offices, or industry events within the United States.

Senior Program Manager, Professional Services

Product Marketing

• Translate global frameworks into tailored GTM plans for the region
• Lead execution of hardware and digital launches, ensuring readiness across all functions
• Build adoption strategies that extend beyond launch moments
• Act as the regional expert on customer, provider, and patient needs
• Embed structured market feedback upstream into global product planning
• Ensure positioning and messaging reflect local market realities
• Partner with Sales Enablement, Commercial Marketing, and PMO to ensure seamless execution
• Serve as the product voice in regional business planning forums
• Develop compelling narratives and enablement assets tailored for regional stakeholders
• Define and track KPIs for launch performance, adoption, and market impact
• Run post-launch reviews to drive continuous improvement in GTM execution

Regional Product Marketing Manager

Data Analyst

• Design scalable and user-friendly data models that enable self-service analytics and data discovery
• Create business-friendly data views that abstract underlying raw data complexities and support intuitive data exploration
• Support building and maintaining self-service dashboards and reporting tools e.g., Power BI, Tableau, Oracle Analytics
• Partner closely with EFS leadership and process owners to define KPIs and metrics for efficiency, automation, and process adoption
• Ensure data quality, consistency, and compliance with Resmed’s governance and risk protocols
• Contribute to the development of an EFS productivity metric framework and dashboard suite as part of our 2030 operating model vision
• Support EFS initiatives on the process standardization efforts
• Support training and guidance to the business users in using the analytics tools

Senior Finance Data Analyst

• Support the day-to-day ownership and administration of Oracle Fusion Risk Management Cloud (AAC / AFC / FRC).
• Assist in configuring, monitoring, and reviewing controls including SoD policies, access simulation, preventive/detective controls, anomaly detection, and Financial Reporting Compliance.
• Conduct periodic reviews of control performance, identify weaknesses, and help define corrective or mitigating actions.
• Maintain documentation, evidence, and audit trails within RMC.
• Assist with role reviews and access governance across Oracle Fusion.
• Help coordinate periodic access certifications and redundant access audits.
• Run standard SoD reports and support follow-up on conflicts or missing mitigation controls.
• Collaborate with process owners, Internal Audit, and GTS to align system controls with our IAM framework and broader compliance policies.
• Assist in coordinating with Internal Audit and functional SMEs during reviews.
• Support analysis of AAC/AFC/FRC output to highlight trends, recurring issues, and opportunities to automate manual controls.
• Help maintain dashboards or trackers for control performance, SoD breaches, mitigation actions, and audit status.