Customer Service Representative, Software Support

ResMed

Customer Service & Software Support for clients using health software solutions at MEDIFOX DAN. Handling inquiries, providing technical support, and ensuring efficient software usage for caregivers.

Posted 7/7/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

You are the first point of contact for our customers regarding questions about our software solutions MD Ambulant and MD Stationär – primarily by phone.
You analyze customer inquiries, provide solution-oriented advice, and document the results clearly in our ticketing system.
You assist our customers with technical and application-related questions and ensure successful use of our software.
You work closely with colleagues from 2nd-level support and other departments to resolve more complex issues successfully.
Through your work you help care facilities organize their daily workflows efficiently and ensure the best possible care for their clients and residents.

Requirements

What you’ll need

You have completed vocational training or hold a comparable qualification — for example in commercial, technical, IT, or healthcare-related fields.
You enjoy interacting with customers and demonstrate friendly, empathetic, and service-oriented communication.
Experience in customer service, support, or telephone-based customer care is an advantage.
You work independently, in a structured and solution-oriented way and keep an overview even in challenging situations.
You are motivated to learn new software products, technical topics, and processes.
Nice to have: initial experience with ticketing systems, Salesforce Service Cloud, or comparable tools.
Knowledge of remote support solutions such as TeamViewer.
Initial exposure to the healthcare, nursing, or social services sector.

Benefits

Comp & perks

We embrace flexibility — with a digital application process and the option to work remotely.
You choose: Hansefit, EGYM Wellpass, childcare support, or JobRad — we offer a flexible subsidy of up to €60 per month.
In addition, you benefit from exclusive discounts through Corporate Benefits.
You can count on us — TELUS Health supports you with tailored offerings for your mental health.
We support your development — with LinkedIn Learning you have access to inspiring learning resources and practical further training that will really move you forward.
We think about your future — with our employee share purchase program you can participate directly in the company's success, and our company pension plan (bAV) helps secure your financial future.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationService-Oriented AttitudeIndependent WorkStructured Problem Solving