Patient Success Representative

ResMed

Patient Success Representative assisting patients with ordering medical supplies and providing exceptional customer service. Fully remote role with emphasis on call handling and order management.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Handle a high volume of primarily outbound calls, ensuring patients receive healthcare supplies
Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously
Partner with internal teams to resolve patient and order-related issues
Meet established performance goals for productivity, quality, and service excellence
Perform additional duties as assigned

Requirements

What you’ll need

High school diploma and at least 1 year of customer service and/or sales experience required
Strong verbal and written communication skills with a customer-focused approach
Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities
Detail-oriented with a strong focus on accuracy and data entry quality

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Career growth opportunities within a global healthcare technology leader

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ManagementAccount UpdatesPerformance Goal Achievement

Soft Skills

Detail-OrientedSelf-MotivatedAdaptable

Certifications

High School Diploma