Republic Services

Customer Support

• Process and resolve customer service requests in a timely and accurate manner
• Provides timely and accurate solutions for customer service requests
• Responds primarily to inbound calls and may initiate outbound calls to resolve inquiries
• Inputs standard customer requests into Company systems
• Logs and records information about customer support interactions
• Enters service and route data into computer for billing and route scheduling purposes
• Exemplifies high levels of quality, productivity and efficiency

Customer Service Representative

Account Executive

• The ES Key Account Executive is responsible for driving strategic sales growth and relationship management across our broker portfolio.
• The incumbent assesses customer environmental services needs—such as recycling, waste, environmental, and compliance-based customized products and services.
• Conducts regular strategic meetings with key decision-makers to facilitate service delivery and to expand solution adoption within targeted customers.
• Maintain and retain relationship with the brokers by building and sustaining effective long-term relationships with key decision makers within assigned accounts.
• Seek opportunities with existing customers to expand our current service offerings and achieve maximum account penetration.
• Create and communicate customers plans for top customers to include opportunities, risk ratings, and detailed growth and retention plans.
• Develop and design customized environmental solutions and collaborate with internal teams to ensure proposed solutions align with customer goals.
• Ensure utilization of CRM on a daily basis.
• Monitor schedules and documents of all activities such as calls, meetings, proposals and develop robust information profiles on prospective customers to facilitate acquisition of new customers.
• Develop and maintain an awareness of market behavior and competitive trends in designated markets to anticipate changing customer needs.
• Complete required Environmental Service Agreements, Pricing Proposals, Customer Onboarding Forms, reports, and other paperwork in a timely manner and in accordance with Company policy.
• Performs other job-related duties as assigned or apparent.

Key Account Executive

Executive

• Focuses on direct sales and relationship management of both new and existing customers.
• Assesses customer environmental services needs—such as recycling, waste, environmental, and compliance-based customized products and services.
• Regularly meets with new and existing customers to introduce and facilitate the delivery of all service offerings, as well as discover and facilitate opportunities to expand service offerings.
• Maintain and retain existing customers by building and sustaining effective long-term relationships with key decision makers.
• Seek opportunities with existing customers to expand current service offerings and achieve maximum customer penetration.
• Create and communicate customer plans for top customers including opportunities, risk ratings, and detailed growth and retention plans.
• Develop and maintain a robust pipeline of prospective clients through proactive outreach and strategic networking to ensure new customer growth and build a successful sales funnel.
• Understand customer operations and regulatory requirements to design customized environmental solutions.
• Collaborate with internal teams to ensure proposed solutions align with customer goals.
• Utilize CRM daily, schedule and document all activities, and follow-up on leads, and develop opportunities.
• Develops and maintains an awareness of market behavior and competitive trends in designated markets to anticipate changing customer needs.
• Complete required Environmental Service Agreements, Pricing Proposals, Customer Onboarding Forms, reports, and other paperwork in a timely manner and in accordance with Company policy.
• Performs other job-related duties as assigned or apparent.

Territory Executive II

Billing Specialist

• Supervises the billing staff and is responsible for the proper preparation and maintenance of customer account data
• Ensures accurate and timely bills to customers based on service contract terms
• Coordinates the work of, supervises, coaches, and develops a team of billing employees
• Monitors staff performance and drives performance improvement initiatives
• Sets performance standards and ensures appropriate coverage to meet service goals
• Reviews performance results and makes recommendations where performance falls short
• Supervises and coordinates the entry of new and updated customer contracts into the Company's systems
• Acts as a resource in the research and resolution of complex billing questions and discrepancies
• Participates in cross-functional approaches to credit & collections, customer service, and operations

Billing Supervisor

Full-stack Engineer

• Provides technical direction related to project deliverables for both onshore and off­shore development team members.
• Reviews business requirements and technical analysis documentation to develop system implementation approaches designed to meet business objectives.
• Maintains and utilizes expert knowledge of, and provides system support for at least two or more complex technical operating environments.
• Maintains code quality by leading code reviews and ensuring appropriate unit test coverage is in place.
• Contributes to project deliverables by performing system administration and/or software development tasks as needed.
• Provides input and feedback to team management for developers and analysts performance reviews and other hiring/promotion decisions.
• Provides Tier 2 and 3 support and resolution of open IT issues escalated by IT Customer Support.
• Reviews application performance metrics and consults with the development teams on enhancements opportunities.
• Oversees the development, configuration, coding, testing, and debugging of complex new software for the Digital Development teams.
• Leads the technical design and documentation of Republic Services’ Digital Platform.

Staff Engineer, Software Engineering

Account Manager

• Responsible for all account maintenance activity within InfoPro originating from SalesForce.com cases in support for customers and the Billing Coordinators.
• Follows standard operating procedures for entering and setting up new accounts.
• Makes changes to service level information on existing accounts as requested.
• Enters billing adjustments in InfoPro as a result of adjustments made in CBS.

Account Coordinator

Operations

• Responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up)
• Oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement.
• Ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards.
• Executes and delivers Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
• Supervises a maintenance shop under the umbrella responsibility of a Maintenance Manager.
• Supervises a technician (mechanic) team responsible for preventive maintenance/repair of a fleet.

Operations & Fleet Maintenance Leadership

Financial Planning and Analysis

• Leads financial modeling and analysis to measure and forecast the impact of various business decisions, economic scenarios and capital investments.
• Develops financial models that help drive strategic business decisions and identify opportunities to optimize outcomes.
• Provides General Managers with financial insights that result in profitable business decisions.
• Drives accountability through financial reviews and operating cadence meetings.
• Owns annual budgeting, forecasts, and long‑range planning for assigned markets.
• Manages workflow, timeliness and analytical review of all budget and forecast data.
• Drives the improvement and standardization of financial and statistical reporting to increase speed, accuracy and insights.
• Facilitates key decisions for customer pricing and profitability analysis, commercial and municipal bids, and any market development projects.
• Partners with Corporate (accounting, tax, treasury, IT, HR, sales, environmental compliance, legal, etc.) and area field financial management to proactively identify risks, opportunities, and performance gaps.
• Accountable for successful completion of audits including internal audits.
• Identifies, leads and manages special projects requiring finance knowledge.
• Ensures policy compliance and internal controls are in place and effective.
• Ensures that all internal and external reporting deadlines are met.
• Attracts, develops and retains top finance talent across areas of responsibility.
• Ensures completion and submission of financial filings and returns required by contractual agreements and government entities (e.g., tax filings, franchise, host and royalty fees).

Finance Manager – Hauling

Inside Sales

• Responsible for managing the growth, retention, client satisfaction and strategic relationships of all assigned accounts.
• Develops strategic growth and retention plans for all assigned existing accounts.
• Assists in the implementation of all assigned accounts and owns/manages the client relationship.
• Develops and maintains a thorough knowledge of the company’s available services, lines of business, pricing structures.
• Translates data into conclusions, develops action plans and executes those plans to produce effective positive results.
• Performs other job-related duties as assigned or apparent.

National Accounts Inside Sales Manager

Manager

• Develops a book of plastic brokerage business, focused primarily on MRF rigid containers and post-commercial films.
• Uses transactions and customer interactions to build database of available third-party volume, noting specific quality, operational, and logistical constraints, as well as relative price expectations.
• Purchases full truckloads of baled plastic containers from MRFs in the Western US for internalization at the Las Vegas Polymer Center.
• Optimizes purchases to maximize profit via product yield and landed cost.
• Defines value for suppliers through consultative sales, targeting cost-saving process changes and unique product blends.
• Supports plastic recycling programs at national accounts.
• Develops material handling/logistics strategies for varied customer needs, e.g. LTL volumes, odd lots, post industrial parts, combination loads, etc.
• Establishes network of third-party vendors to provide recycling service to national accounts.
• Participates in customer RFPs and QBRs as needed to assist in business development and establish credibility.

Sustainability Consultation – Brokerage Manager

• Leads financial modeling and analysis to measure and forecast the impact of various business decisions, economic scenarios and capital investments.
• Develops financial models that help drive strategic business decisions and identify opportunities to optimize outcomes.
• Provides General Managers with financial insights that result in profitable business decisions.
• Drives accountability through financial reviews and operating cadence meetings.
• Owns annual budgeting, forecasts, and long‑range planning for assigned markets.
• Facilitates key decisions for customer pricing and profitability analysis, commercial and municipal bids, and any market development projects.
• Partners with corporate and area field financial management to proactively identify risks, opportunities, and performance gaps.
• Accountable for successful completion of audits including internal audits.

Product Designer

• The UI/UX Designer II will create web and mobile digital experiences that factor in business goals, development capabilities, technology platform, design standards, and user needs for a wide range of strategic programs.
• Provides user experience design leadership over one or more large strategic initiatives.
• Collaborates and communicates across teams for measurable business outcomes.
• Oversees prototyping, visual designs, user research and usability testing and integration of designs with application development.
• Leads a team of junior UI/UX designers, providing training and support as and where necessary.
• Researches and identifies new functionality, rich content opportunities, and user behavior enhancements to improve overall user experience.
• Conducts user testing surveys for new product features.
• Creates rapid working prototypes to validate design concepts with stakeholders and customers.

UI/UX Designer II

General

• Supervise a maintenance shop that supports a fleet and repair/maintenance of heavy equipment.
• Plan and schedule repair work for the work group to ensure timely and safe completion.
• Monitor operational performance and provide direction to technicians.
• Conduct inspections of repairs to ensure adherence to safety and compliance standards.
• Manage administrative matters for the team, including payroll and employee records.
• Oversee maintenance shop inventory control and approve expenses.

Fleet Maintenance Supervisor, 2nd Shift

• The ES Territory Executive II focuses on direct sales and relationship management of both new and existing customers.
• The incumbent assesses customer environmental services needs such as recycling, waste, environmental, and compliance-based customized products and services.
• The ES Territory Executive II regularly meets with new and existing customers to introduce and facilitate the delivery of all service offerings, as well as discover and facilitate opportunities to expand service offerings with assigned and target customers.
• Maintain and retain existing customers by building and sustaining effective long-term relationships with key decision makers within assigned customers.
• Seek opportunities with existing customers to expand our current service offerings and achieve maximum customer penetration.
• Create and communicate customer plans for top customers to include opportunities, risk ratings, and detailed growth and retention plans.
• Develop and maintain a robust pipeline of prospective clients through proactive outreach and strategic networking to ensure new customer growth and build a successful sales funnel.
• Understand customer operations and regulatory requirements to design customized environmental solutions, and collaborate with internal teams to ensure proposed solutions align with customer goals.
• Maintain a thorough knowledge of the Company's available services, lines of business and pricing structures; offer additional services to existing and potential customers, including total waste stream management solutions, as appropriate, to grow targeted profitable revenue and contribute to Company goals and objectives.
• Utilize CRM daily, schedule and document all activities, and follow-up on leads, and develop opportunities.
• Develop and maintain an awareness of market behavior and competitive trends in designated markets to anticipate changing customer needs.
• Complete required Environmental Service Agreements, Pricing Proposals, Customer Onboarding Forms, reports, and other paperwork in a timely manner and in accordance with Company policy.
• Performs other job-related duties as assigned or apparent.

Territory Executive II – Environmental Solutions

Auditor

• The Senior Lead Internal Auditor leads audits by planning, performing and reporting on auditing activities
• Reviews and evaluates the design and operating effectiveness of internal controls
• Reviews and oversees the work of audit staff and communicates audit results to management
• Supports operational audits with emphasis on environmental, health, and safety compliance and landfill operations
• Plans and performs reviews of corporate and field processes; prepares audit programs and work papers
• Acts in a leading role when planning and scoping corporate audits based upon an understanding of relevant processes
• Discusses audit results with senior level management in both written and verbal formats and recommends corrective action
• Examines Company processes and systems by evaluating control risks/gaps
• Participates in defining and refining audit procedures
• Leads the planning phase of an audit relating to the proposed scope of Internal Audit testing

Customer Service Representative

Key Account Executive

Territory Executive II

Billing Supervisor

Staff Engineer, Software Engineering

Account Coordinator

Operations & Fleet Maintenance Leadership

Finance Manager – Hauling

National Accounts Inside Sales Manager

Sustainability Consultation – Brokerage Manager

Finance Manager – Hauling

UI/UX Designer II

Fleet Maintenance Supervisor, 2nd Shift

Territory Executive II – Environmental Solutions

Senior Lead Internal Auditor – Environmental Compliance, Landfill, Health & Safety