Republic Services

Operations

• Manage collections activities for commercial, industrial and residential customers.
• Oversee container delivery and pick up in a geographically dispersed area.
• Manage a team of Operations Supervisors, Dispatchers, Operations Clerks, Drivers and Helpers.
• Execute local market strategy and implement tactical initiatives.
• Ensure compliance with safety and accident prevention standards.
• Resolve customer service concerns with customers and government employees.
• Build and maintain relations with government, community and environmental groups.

Operations Manager

Customer Support

• Processing and resolving customer service requests in a timely and accurate manner.
• Provides timely and accurate solutions for customer service requests, while demonstrating empathy, professionalism and respect.
• Responds primarily to inbound calls and initiates outbound calls as needed.
• Inputs standard customer requests into Company systems.
• Logs and records information about customer support interactions.
• Enters service and route data into computer for billing and route scheduling purposes.
• Exemplifies high levels of quality, productivity and efficiency.

Customer Service Representative – Corporate

• Providing exceptional customer service and waste support to clients.
• Responding to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.
• Delivers outstanding service to both internal and external clients via phone, email, or in person.
• In-directly supervises junior staff members and provides advanced support to resolve complex issues.
• Establishes effective communication pathways to handle customer inquiries.
• Collaborates with appropriate teams to ensure swift resolution of customer concerns.
• Manages office services, such as data entry, clerical work, records control, form creation, and report preparation.
• Investigates and resolves billing discrepancies, processes adjustments, and manages invoicing and collections.

Lead Customer Support Specialist – Haz Waste

Solutions Engineer

• Provide sales support to the Construction Solutions Executives to facilitate new construction sales, maintenance and servicing of new and existing construction customers.
• Partners with geographically aligned Construction Solutions Executives to provide day-to-day sales support and effective sales coverage.
• Provides sales support to major customers in the construction sales vertical to improve customer satisfaction and customer loyalty.
• Develops ongoing relationship with key customers to enhance partnership and drive future sales opportunities.
• Coordinates customer requests for sales quotes, service requests, and job status updates; schedules service requests and other services or requests as needed.
• Performs outbound demand generation activities into construction accounts in coordination with Inside Sales Leadership and Construction Solutions Executives.
• Responds to customer inquiries on varying subjects in a timely manner; coordinates customer service needs with Business Unit operations and dispatch teams.
• Assists with billing related situations such as obtaining credit and reviewing collection reporting to coordinate with the credit and collections department.
• Ensures the timely and accurate completion of reporting to ensure that all entries have been properly recorded and all transactions have been accurately reconciled.
• Reviews and summarizes issues on accounts being put “on lock” or being canceled for sales partners; addresses outstanding items and other important topics of which the Sales personnel should be aware.
• Reviews reports on a regular basis with leadership including customer reporting, month end and mid-month sales reporting, and Sales Transaction Report (STR) net temporary transactions reports.
• Produces management reports, reconciles outstanding items on such reports, and/or enters client activity within the Company’s Salesforce CRM Tool.
• Accountable for meeting or exceeding performance metrics identified by Inside Sales and Customer Experience and Sales leadership around customer experience, sales activity, and sales revenue.

Construction Solutions Consultant

Account Manager

• Utilizes a hands-on, professional, and customer-service oriented approach to ensure consistent and effective delivery and/or resolution of customer retention activities.
• Maintains existing book of business and exceeds AAM daily duties and expectations.
• Supports in onboarding newly hired Associate Account Managers and offers guidance on challenging customers/processes.
• Handles urgent customer related concerns within the team and provides back-up support throughout their area team.
• Prepares agendas and participates in weekly planning meetings, team huddles, reinforcement trainings, and meetings with Supervisor and Area Retention Manager.
• Supports Supervisor with escalation requests, case management, and other business management requirements.
• Fulfills daily/weekly/monthly AAM expectations with existing book of business, as outlined.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.
• Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
• Increases customer penetration by selling full suite of company products.
• Regularly meets with Supervisor to review weekly customer retention and relationship activities, progress versus goals, and status of key customer relationships.

Associate Account Manager – Team Lead

Payroll

• Responsible for monitoring payroll processing objectives.
• Supervise payroll staff and maintain data integrity.
• Handle employee and operational payroll escalations.
• Provide technical expertise to payroll analysts and processors.
• Lead process improvement projects for payroll functions.

Payroll Supervisor

Business Analyst

• Analyzing the needs of various functional business areas within Republic Services
• Recommending system solutions or procedures
• Acting as a liaison between the business and IT department
• Ensuring clear documentation, communication, and validation of work requested
• Working closely with the IT technical team and/or outside vendors
• Designing, developing, documenting and testing solutions that meet business requirements
• Facilitating system enhancement requests
• Coordinating the process of obtaining functional requirements
• Providing support to functional and user acceptance testing groups

Infrastructure Business Analyst

SDET

• Coaches and mentors Software Test Engineers in the execution of automated testing efforts.
• Leads effort to review product specifications and work with others to develop appropriate test strategies, detailed test plans, and test architectures.
• Leads formal reviews of test plans, designs, and requirements with cross-functional teams.
• Participates in the evaluation of new tools and technologies to continue enhancing the automation framework.
• Researches, develops and/or recommends tools to assist Software Test Engineers in test planning, execution, and reporting.
• Develops, debugs, and maintains test automation for applications and services.
• Develops, implements, and automates test plans and test cases in an Agile environment.
• Builds, executes, and maintains automated test frameworks for end to end integration testing across applications, devices, and platforms using JavaScript or other appropriate languages such as C#, Java, and TypeScript.
• Tracks and prioritizes defects throughout product releases and lifecycles.
• Documents and executes complex software test plans and strategies.

Software Development Engineer in Test

• The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients.
• Responds to inquiries, processes orders, prepares correspondence, troubleshoots issues, and fulfills customer needs.
• In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction.
• Establishes effective communication pathways to handle customer inquiries.
• Collaborates with appropriate teams for swift resolution of customer concerns.
• Investigates and resolves billing discrepancies, processes adjustments, and manages invoicing and collections.

Lead Customer Support Specialist

Project Manager

• Assists in gathering, organizing, and preparing data for analysis.
• Supports in identifying trends and compiling findings into reports, contributing to departmental insights under direct supervision and guidance.
• Uses Microsoft Excel, PowerPoint, and Power BI to aid in supporting customer metrics and reporting.
• Helps with setting up basic data feeds and preparing automated reports under direct supervision.
• Assists in extracting, compiling, and organizing data from multiple systems to support the creation of comprehensive reports.
• Helps ensure data accuracy and organization under close supervision.
• Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs.
• Participates in meetings and helps maintain project timelines and deliverables, working closely with the PMO, Business Solutions Managers, IT, and other teams under guidance and supervision.
• Helps identify business and technical needs during the design, development, and implementation phases.
• Supports the team in gathering requirements and ensuring they are addressed under supervision.
• Aids in reviewing customer requests and internal business needs.
• Helps prioritize tasks to support process improvements and deliver customer value, under close supervision and guidance.

Customer Service Project Analyst I

Digital Marketing

• Play a key role in supporting the strategy and execution of an omni-channel world-class customer experience.
• Work directly with Sales, Marketing, Customer Support, Operations, and IT to gather requirements & provide scalable solutions that marry technology capabilities and best practices with Republic Services’ customer and internal needs.
• Define and manage the interconnectivity of online and offline experiences with the goal of ensuring that customers regardless of channel have a seamless experience.
• Shape product roadmap that will optimize the user experience and the customer lifecycle.
• Leverage inputs from stakeholders, Voice of Customer, product roadmap, and analytics to continuously define and prioritize features to improve the customer and employee experience.
• Design and measure reporting to track objectives and key results of product development.
• Maintain strong relationship with architect and engineers to deliver and iterate on product roadmap.
• Evaluate products to address technology or data gaps.
• In partnership with Sales and IT partners manage and maintain the day-to-day relationship with 3rd parties.
• Conduct and own updates and analysis for key performance indicators and dashboards and uses information to make recommendations to drive results.
• Communicate with internal and external customers for relevant input to develop and implement successful projects.
• Use information received to make recommendations to support and influence business goals and objectives.
• Perform other job-related duties as assigned or apparent.

Senior Analyst, Digital Marketing

• Processing and resolving customer service requests in a timely and accurate manner
• Providing timely and accurate solutions for customer service requests
• Responding primarily to inbound calls and initiating outbound calls as needed
• Logging and recording information about customer support interactions
• Entering service and route data into computer for billing and route scheduling purposes
• Exemplifying high levels of quality, productivity and efficiency

Customer Service Representative – National Accounts

Billing Specialist

• Prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system
• Researches and resolves routine and non-routine billing questions and discrepancies
• Determines the appropriate adjustment codes to process the transaction
• Reviews invoices for completeness and accuracy
• Follows up with customers or other division staff/management to resolve identified discrepancies
• Calculates and prepares manual billings for non-routine, complex billing arrangements
• Gathers and summarizes supplemental billing information to accommodate customer billing requirements
• Reviews various billing system reports to identify billing discrepancies
• Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings
• Performs basic and routine research to resolve differences or unidentified/misapplied payments
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments
• May accept credit card payment from customers over the phone and process recurring payments
• Completes customer set up in company billing system(s)
• Acts as a resource for less experienced personnel within the division

Field Billing Coordinator – Environmental Solutions

Engineer

• Lead the execution of enterprise‑wide data discovery & classification for both unstructured data (files, email, collaboration platforms, endpoints, SaaS) and structured data (databases, data warehouses, analytics and AI platforms).
• Lead data protection controls for Generative AI platforms (e.g., Microsoft Copilot, enterprise chat, custom LLM solutions) to prevent unintended data disclosure and misuse.
• Implement safeguards to ensure only appropriately classified and authorized data is available for AI prompts, responses, training, or retrieval‑augmented generation (RAG).
• Identify and mitigate data overexposure risks, including: excessive permissions and oversharing in collaboration platforms, public or broadly accessible cloud storage, file servers and databases, sensitive data leakage through prompts or outputs, autonomous or agentic workflows acting beyond approved scope, and shadow AI and unsanctioned model usage.
• Support data lifecycle governance, including retention, archival, legal hold, and secure disposal for both human and AI‑accessible data.
• Drafts configuration manuals, operating procedures, reports, and system hardening guidelines.
• Provides guidance in the application and reporting of data protection technology performance metrics.
• Establish and maintain continuous data mapping and inventory to understand where sensitive data resides, how it is accessed, and how it flows across systems and integrations.
• Partner with cross-functional teams—including IT, Compliance, HR, and Legal—to ensure adherence to data protection standards.
• Performs other job-related duties as assigned or apparent.

Data Protection Engineer

Human Resources

• Ensures the effective implementation of labor relations and positive employee relations strategies through training and partnering with internal customers
• Develops, implements, maintains, and manages the Company’s labor relations education and training programs
• Supervises and directs members of the Labor Relations team
• Develops and maintains relationships with employees and establishes stronger communication between employees and the Company
• Listens to employee concerns and appropriately suggests solutions to employees and management
• Works with management in responding to grievances in unionized facilities
• Investigates and handles certain employee complaints
• Engages in employee relations activities and supports employee engagement related initiatives
• Directs and/or supports representation campaigns, elections and related matters
• Provides labor relations advice to internal customers
• This position may require travel by air, car and/or other modes of transportation up to 75% of the time.