Customer Service Representative

Republic Services

Customer Service Representative responsible for processing and resolving customer service requests in a timely manner. Engages with customers via inbound and outbound calls to ensure service excellence.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, including processing and resolving inquiries efficiently while maintaining high-quality standards. Proficient in utilizing bilingual skills and managing high volumes of phone interactions in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual SkillsCall Center ExperienceWaste Management KnowledgeTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service Requests ProcessingData EntryBilling ManagementRoute SchedulingInformation Logging

Soft Skills

High ProductivityEfficiencyTimeliness

Certifications & Qualifications

Associate’s DegreeBachelor’s DegreeHigh School DiplomaG.E.D.

Industry Keywords

Waste Management Industry

About the role

Key responsibilities & impact

Process and resolve customer service requests in a timely and accurate manner
Provides timely and accurate solutions for customer service requests
Responds primarily to inbound calls and may initiate outbound calls to resolve inquiries
Inputs standard customer requests into Company systems
Logs and records information about customer support interactions
Enters service and route data into computer for billing and route scheduling purposes
Exemplifies high levels of quality, productivity and efficiency

Requirements

What you’ll need

An Associate’s or Bachelor’s degree
Knowledge of the waste management industry
Experience using bilingual skills in a business environment
High School diploma or G.E.D.
Minimum of 1 year of experience in a call center or other customer service related environment
Experience working in a team environment
Ability to manage a high volume of phone interactions in a fast-paced environment

Benefits

Comp & perks

Comprehensive medical benefits coverage
Dental plans and vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)