Repligen Corporation

Field Engineer

• Install, qualify (IQ/OQ/PQ), maintain, and repair SoloVPE, FlowVPE, FlowVPX, TFF, ATF, and related systems
• Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)
• Deliver customer training on system operation, software, and accessories
• Provide remote and on-site technical support to customers and internal teams
• Document service activities, resolutions, and technical updates in CRM and service platforms
• Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts
• Ensure compliance with GMP and other regulatory standards during service activities
• Review and contribute to service documentation, SOPs, and work instructions
• Support demo and loaner system programs, including verification testing and logistics

Field Service Engineer II

Client Services Representative

• Serve as a single point of contact for a given set of Global Strategic Accounts.
• Own execution of order fulfilment for relevant strategic accounts across all global sites for that customer.
• Balance customer delivery requirements, supply constraints, and revenue priorities.
• Lead daily execution alignment across Strategic Account Managers, Product Management, Regional Commercial, Finance, Planning, Manufacturing, Quality, and Distribution.
• Co-Own with Strategic Account Managers and Regional commercial leadership identification and communication of risks and opportunities.
• Own resolution of critical fulfilment issues and delivery risks.
• Embed daily management discipline, leveraging standard work and performance routines.
• Ensure robust, standardized processes are in place to consistently meet customer and business expectations.
• Lead or contribute to process improvement and business transformation initiatives.
• Operate effectively in a fast-paced, deadline-driven environment.

Client Services Order Fulfillment Lead

• Install, qualify (IQ/OQ/PQ), maintain, and repair TFF/TFDF Systems, Chromatography, PATsmart™ Analytical products, XCell™ ATF, and related systems.
• Collaborate with internal teams to execute Site Acceptance Tests (SAT) and support Factory Acceptance Tests (FAT) as needed.
• Deliver customer training on system operation, software, and accessories.
• Provide remote and on-site technical support to customers and internal teams.
• Maintain accurate documentation of all service activities and escalate issues as needed.
• Follow-up with customers and/or colleagues on all Service deliverables, pre and post service events.

Sales

• Understand, develop and position Repligen products into all applications of Fluid Management and fluid transfer
• Define, develop, manage, and rationalize a regional go to market strategy
• Develop and execute a regional management plan in close collaboration with Global Sales Director
• Develop customized and modular solutions for customers in upstream and downstream bioprocessing
• Review and support custom flow path design preparation and prepare proposals based on customer requirements
• Conduct sales negotiations with technical and procurement departments
• Develop new target accounts across the territory
• Provide accurate and timely sales reporting and forecasting
• Maintain contact with key bioprocessing infrastructure partners

Bioprocessing Sales Specialist

Operations

• Define and execute the global training strategy for Customer Service
• Design and deliver scalable learning solutions covering Order-to-Cash processes and systems
• Drive measurable improvement in operational performance through targeted capability-building interventions
• Own end-to-end governance of onboarding, refresher, and role-based training programs
• Partner with regional Customer Service leaders to harmonize processes, tools, and training content
• Embed continuous improvement loops through voice of customer, employee feedback, and performance analytics
• Partner with IT/Digital teams to leverage learning technologies
• Enable structured career pathways through competency frameworks and certification programs
• Serve as a strategic partner to Customer Service, Commercial, and Supply Chain leadership

Senior Customer Operations Enablement Manager

IT Support

• Define and maintain the enterprise architecture vision, strategy, roadmap, principles, and governance standards.
• Partner with business and technology leaders to align technology investments with strategic business objectives.
• Develop future-state architecture models covering applications, integrations, data, infrastructure, cloud, and security domains.
• Lead architecture reviews to ensure solutions comply with enterprise standards, scalability requirements, and security policies.
• Evaluate emerging technologies and recommend innovative solutions that drive business value and operational efficiency.
• Establish application portfolio management practices, including technology rationalization and technical debt reduction strategies.
• Define enterprise integration strategies and promote reusable, scalable integration patterns across business systems.
• Provide architectural leadership for major transformation initiatives, including ERP, CRM, AI, analytics, and digital modernization programs.
• Collaborate with cybersecurity, infrastructure, data, and application teams to ensure cohesive enterprise-wide solutions. Create and maintain architecture artifacts, standards, reference architectures, technology roadmaps, and governance documentation.

Principal Enterprise Architect

Salesforce Developer

• Design, develop, test, and deploy custom Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and related technologies including KBMax, Xactly.
• Collaborate with business stakeholders to gather, analyze, and translate requirements into scalable Salesforce solutions.
• Configure and customize Salesforce objects, workflows, validation rules, flows, reports, and dashboards to support business processes.
• Develop and maintain integrations between Salesforce and enterprise systems such as SAP, ERP, marketing, finance, and data platforms.
• Perform code reviews, unit testing, and system testing to ensure high-quality, secure, and maintainable solutions.
• Troubleshoot production issues, identify root causes, and implement timely resolutions while minimizing business disruption.
• Optimize Salesforce performance, data quality, and platform scalability through continuous improvement initiatives.
• Support release management activities, including deployment planning, change management, and environment governance.
• Create and maintain technical documentation, solution designs, development standards, and operational procedures. Stay current with Salesforce platform enhancements and recommend innovative capabilities that improve business outcomes and user adoption.

Senior Salesforce Developer

Program Manager

• Execute integrated, omni-channel marketing campaigns across digital, web, email, social, and print
• Translate campaign briefs into high-impact deliverables that align with strategic objectives and brand standards
• Own day-to-day campaign build and deployment, ensuring speed, quality, and consistency
• Partner closely with Strategic Marketing, Product Marketing, and Regional teams to deliver cohesive programs
• Develop visually compelling and engaging marketing assets (presentations, digital content, infographics, video concepts)
• Apply strong design thinking to elevate storytelling and user experience across touchpoints
• Leverage AI tools to accelerate content creation and campaign delivery
• Manage multiple concurrent projects and campaign deliverables with strong attention to timelines and detail

Marketing Program Manager

Chief Marketing Officer

• Own the development and execution of global marketing strategies and annual plans for the Chromatography portfolio
• Translate business objectives into multi-channel demand generation programs that drive pipeline growth, customer acquisition, and revenue
• Define and evolve market positioning, segmentation, and value propositions to strengthen Repligen’s leadership in biologics production
• Champion the integration of AI across marketing workflows
• Leverage AI tools to significantly increase content velocity, personalization, and campaign efficiency while maintaining scientific accuracy
• Lead deep analysis of market trends, customer needs, competitive dynamics, and total addressable market
• Develop and execute integrated, multi-channel marketing campaigns across digital, technical, and field channels
• Partner closely with Product Management, Commercial, Applications, and Marketing teams to align on strategy, execution, and performance
• Own marketing KPIs and budget, ensuring strong ROI and alignment with business objectives

Director, Global Strategic Marketing

• Partner with Strategic Marketing and Business Unit leaders to interpret marketing briefs and translate them into actionable campaign plans and deliverables
• Lead end-to-end campaign execution across digital and omni-channel initiatives
• Ensure alignment of marketing programs with business goals, product portfolios, and revenue targets
• Lead, mentor, and develop a team of Program Managers and Technical Writers leveraging AI to improve team efficiency
• Act as both strategic leader and hands-on contributor, stepping into execution when needed
• Establish best practices, workflows, and quality standards for campaign and content delivery
• Oversee the development and delivery of marketing assets (digital, print, web, video)
• Ensure projects are delivered on time, on budget, and aligned to strategic objectives
• Own and optimize campaign management platforms
• Manage marketing budgets, forecasts, and monthly accruals
• Leverage AI tools to accelerate content creation and campaign delivery
• Oversee integrated content development across channels (digital, print, social, web)
• Track and report on campaign performance using dashboards and analytics tools

Senior Manager, Marketing Program Management

Inside Sales

• Identify and reach out to potential customers through various channels, including cold calling, email campaigns, and social media.
• Evaluate and qualify leads based on their needs, budget, and timeline focusing on consumables and selected systems opportunities.
• Conduct virtual product presentations and demonstrations to prospective and existing customers.
• Negotiate and close deals with prospects for consumables and selected system opportunities.
• Maintain and update CRM software (SFDC) with accurate customer information and sales activities.
• Work closely with the field sales, marketing, and technical support teams to align sales strategies with marketing campaigns.
• Generate sales reports and present them to the management team.

Inside Sales Account Manager

Full-stack Engineer

• Own the administration, engineering, governance, and continuous improvement of enterprise identity and access management services.
• Serve as the primary technical owner for Microsoft Entra ID and related identity platforms.
• Design, implement, and support authentication and authorization solutions across cloud and on-premises environments.
• Administer and maintain Conditional Access policies, Multi-Factor Authentication (MFA), Identity Protection, passwordless authentication, and modern access management solutions.
• Design and support Single Sign-On (SSO) integrations utilizing SAML, OAuth, OpenID Connect, LDAP, Kerberos, and SCIM technologies.
• Manage enterprise application onboarding, identity integrations, access provisioning, and entitlement management processes.
• Partner with HR, Infrastructure, and application owners to design and automate Joiner, Mover, and Leaver (JML) processes.
• Implement and maintain role-based access controls (RBAC), access governance standards, segregation of duties, and least-privilege access models.
• Administer Privileged Identity Management (PIM), privileged access controls, privileged account governance, and delegated administration models.
• Conduct access reviews, entitlement reviews, and certification activities to ensure appropriate access to systems and applications.
• Administer and maintain enterprise Public Key Infrastructure (PKI), including certificate authorities, certificate lifecycle management, issuance, renewal, revocation, and governance.
• Manage digital certificates supporting users, devices, applications, servers, network infrastructure, and cloud services.
• Support certificate-based authentication, passwordless authentication, and device trust technologies across enterprise platforms.
• Partner with Network Engineering teams to support secure wired, wireless, VPN, remote access, and device authentication services.
• Monitor identity, authentication, PKI, and NAC platform health while proactively identifying and addressing operational issues.
• Develop automation using PowerShell, Microsoft Graph, and related technologies to improve provisioning, governance, monitoring, and reporting processes.
• Build and maintain operational dashboards, metrics, and reporting related to identity health, access governance, compliance, and platform performance.
• Support compliance, audit, and regulatory requirements through evidence collection, reporting, and control validation.
• Partner with Cybersecurity teams to implement secure identity controls aligned with Zero Trust principles and enterprise security standards.
• Participate in incident response, root cause analysis, and remediation activities related to identity, authentication, and access management services.
• Create and maintain technical documentation, architecture diagrams, operational runbooks, and support procedures.
• Evaluate emerging identity, authentication, PKI, and access management technologies and recommend improvements that enhance security, scalability, and user experience.
• Provide technical guidance and mentorship to IT teams and application owners regarding identity and access management best practices.

Senior Identity & Access Management Engineer

Platform Engineer

• Own the day-to-day administration, support, health, and continuous improvement of the Microsoft 365 platform.
• Serve as the primary technical authority and Tier 3 escalation point for Microsoft 365-related incidents and complex technical issues.
• Design, implement, and maintain Microsoft 365 solutions that are secure, scalable, and aligned with enterprise architecture standards.
• Administer and support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune.
• Manage hybrid identity services including Microsoft Entra ID, Active Directory integration, Conditional Access, Multi-Factor Authentication, and Single Sign-On.
• Support enterprise application integrations leveraging SAML, OAuth, OpenID Connect, and SCIM provisioning.
• Develop and maintain standards, governance controls, operational procedures, and platform best practices.
• Evaluate Microsoft roadmap enhancements and lead the adoption of new technologies and platform capabilities.
• Administer endpoint management solutions including Intune, Windows Autopilot, device compliance policies, configuration profiles, application deployment, and endpoint security baselines.
• Design and maintain automated device provisioning and lifecycle management processes.
• Develop PowerShell and Microsoft Graph-based automation to improve operational efficiency, platform governance, reporting, and service delivery.
• Monitor platform health, capacity, service performance, and user experience, proactively identifying and resolving issues.
• Build and maintain operational dashboards, reporting, and metrics related to platform performance, adoption, compliance, and service quality.
• Partner with Cybersecurity teams to implement and support Microsoft 365 security controls, including Conditional Access, identity protection, and collaboration governance.
• Participate in major incident response, root cause analysis, problem management, and service improvement initiatives.
• Create and maintain technical documentation, architecture diagrams, operational runbooks, and support procedures.
• Provide technical guidance and mentorship to Service Desk, Digital Workplace, Infrastructure, and operations teams.
• Collaborate with Infrastructure, Security, Service Desk, Digital Workplace, and business stakeholders to deliver reliable and innovative solutions.

Senior Microsoft 365 Platform Engineer

Director

• Lead and execute the quality strategy across Repligen’s Chromatography network, with accountability for Quality Assurance, Quality Systems, Quality Compliance, Validation, Quality Control, Supplier Quality partnership, and Customer Quality activities.
• Ensure compliance with company policies, quality standards, ISO requirements, applicable regulations, and customer expectations across all network sites.
• Provide strategic leadership and oversight for customer audits, certification audits, and interactions with regulatory agencies.
• Drive the development, implementation, harmonization, and continuous improvement of quality systems, processes, and procedures to ensure product quality, reliability, and compliance.
• Partner with Commercial, Product Management, Operations, and Global Supplier Quality to ensure effective management of customer quality agreements, complaints, customer satisfaction, change notifications & supplier performance.
• Establish and monitor key quality metrics, using data-driven insights and customer feedback to drive operational excellence and continuous improvement.
• Collaborate with senior leadership to foster a culture of quality, accountability, risk management, and proactive issue resolution across the network.
• Lead investigations, compliance initiatives, and quality improvement programs to address complex quality challenges and support business growth.
• Build, develop, and mentor a high-performing quality organization, including workforce planning, succession planning, employee development, resource management & counselling.
• Represent Quality on cross-functional projects, strategic initiatives, and leadership forums, serving as a key member of the Global Quality Leadership Team.
• Participate in project teams and/or working groups, as required

Senior Director, Quality

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
• Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
• Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
• Build and maintain strong customer relationships to foster trust and long-term partnerships.
• Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities.
• Respond to customer inquiries promptly and professionally, providing expert guidance on service options.
• Maintain accurate records of service quotes, agreements, and communications in CRM systems.
• Gather and share customer feedback with internal teams to support continuous improvement.
• Travel to customer sites as needed to strengthen relationships and enhance service delivery.
• Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

Field Service Engineer II

Client Services Order Fulfillment Lead

Field Service Engineer II

Bioprocessing Sales Specialist

Senior Customer Operations Enablement Manager

Principal Enterprise Architect

Senior Salesforce Developer

Marketing Program Manager

Director, Global Strategic Marketing

Senior Manager, Marketing Program Management

Inside Sales Account Manager

Senior Identity & Access Management Engineer

Senior Microsoft 365 Platform Engineer

Senior Director, Quality

Service Sales, Contracts Specialist I