Repligen Corporation

Sales

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth
• Negotiate pricing and site contracts with customers while maintaining compliance and company objectives
• Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services
• Build and maintain strong customer relationships to foster trust and long-term partnerships
• Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities
• Respond to customer inquiries promptly and professionally, providing expert guidance on service options
• Maintain accurate records of service quotes, agreements, and communications in CRM systems
• Gather and share customer feedback with internal teams to support continuous improvement
• Travel to customer sites as needed to strengthen relationships and enhance service delivery

Service Sales Specialist

Supply Chain

• Establish and maintain spare parts and kit setups.
• Develop and implement safety stock levels and forecasting strategies for spare parts and kits.
• Monitor inventory and forecasts regularly, making adjustments as needed to optimize supply chain performance.
• Collaborate with planning and manufacturing teams to ensure alignment with production schedules and service requirements.

Service Parts and Logistics Manager

• Drive sales process to meet or exceed sales and profitability targets for the region.
• Develop and nurture a growing team to grow and perform to corporate expectations.
• Develop and execute a territory management plan
• Conduct sales negotiations with technical and planning departments
• Establish and maintain Strategic Key Account relationships within the territory
• Provide accurate and timely sales reporting and forecasting with a market leading CRM tool
• Maintain contact with key market infrastructure partners and identify new sales and business opportunities
• Be the customer and market advocate to the internal organization
• Interface with Business and Market Development to ensure that appropriate product, market and competitive information is shared in an accurate and timely manner
• Support the development of sales collateral
• Provide Manufacturing and QA/QC operations with timely information to support forecasting, customer complaint handling and facility audits
• Execute all aspects of field sales activity to include customer visits, technical presentations and laboratory demonstrations
• Attend, manage, and follow up on trade show activities

Service Sales Specialist

Service Parts and Logistics Manager

Associate Director, Sales – Mid-Atlantic/Mid-West