Service Sales, Contracts Specialist I

Repligen Corporation

Service Sales Specialist managing service sales accounts in the biopharma sector. Responsible for customer relationships, contract negotiations, and maximizing service opportunities.

Posted 6/30/2026full-timeRemote • 🇫🇷 FranceMid-LevelSenior💰 $39,088 - $52,885 per yearWebsite

About the role

Key responsibilities & impact

Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
Build and maintain strong customer relationships to foster trust and long-term partnerships.
Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities.
Respond to customer inquiries promptly and professionally, providing expert guidance on service options.
Maintain accurate records of service quotes, agreements, and communications in CRM systems.
Gather and share customer feedback with internal teams to support continuous improvement.
Travel to customer sites as needed to strengthen relationships and enhance service delivery.
Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

Requirements

What you’ll need

Bachelor’s degree
3–5 years customer service, quoting, vendor management, data entry
Lab experience is desired
Service sales experience preferred
Sales support/Inside Sales experience preferred
SalesForce or CRM experience desired
Strong phone and video call presence
Rigorous and intense drive regarding inside sales
Strong time management and prioritization skills
Demonstrated ability to build and maintain strong working relationships with internal teams and customers
Ability to maintain a professional image under pressure
Success orientated negotiation skills
Communication and writing skills
Comprehension and summarizing skills
Detail-oriented computer skills: Word, Excel, PowerPoint, Web search.
Project planning and basic data analysis is preferred.

Benefits

Comp & perks

paid time off
health/dental/vision
retirement benefits
flexible spending accounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceQuotingVendor ManagementData EntryProject PlanningBasic Data Analysis

Soft Skills

Strong Communication SkillsDetail-OrientedProfessionalism Under PressureStrong Phone and Video Call Presence