Senior Customer Operations Enablement Manager

Repligen Corporation

Senior Customer Operations Enablement Manager at Repligen designing and delivering global training programs. Focused on improving Order-to-Cash processes and capability development for Customer Service.

Posted 7/18/2026full-timeBreda • 🇳🇱 NetherlandsSenior💰 €80,000 - €110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and executing global training strategies for Customer Service, with a strong focus on Order-to-Cash processes and measurable performance improvement. Proven ability to partner with leadership and leverage learning technologies to enhance training effectiveness and operational efficiency.

Highest-signal resume keywords

Global Training Program DesignOrder-to-Cash Process ExpertiseStakeholder ManagementAnalytical SkillsERP and CRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentCapability DevelopmentPerformance AnalyticsCompetency FrameworksCertification Programs

Soft Skills

Communication SkillsStakeholder EngagementLeadership Collaboration

Tools & Technologies

ERP (SAP)CRM (Salesforce)LMS Platforms

Industry Keywords

Customer Service OperationsSupply Chain DynamicsContinuous ImprovementOnboarding ProgramsTraining Governance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Define and execute the global training strategy for Customer Service
Design and deliver scalable learning solutions covering Order-to-Cash processes and systems
Drive measurable improvement in operational performance through targeted capability-building interventions
Own end-to-end governance of onboarding, refresher, and role-based training programs
Partner with regional Customer Service leaders to harmonize processes, tools, and training content
Embed continuous improvement loops through voice of customer, employee feedback, and performance analytics
Partner with IT/Digital teams to leverage learning technologies
Enable structured career pathways through competency frameworks and certification programs
Serve as a strategic partner to Customer Service, Commercial, and Supply Chain leadership

Requirements

What you’ll need

Bachelor's degree preferred
10+ years of experience in customer service, training, or capability development
Proven experience designing and scaling global training programs
Strong understanding of Order-to-Cash processes, customer service operations, and supply chain dynamics
Experience working with ERP (SAP preferred), CRM (e.g., Salesforce), and LMS platforms
Demonstrated ability to translate business strategy into actionable, measurable training programs
Strong analytical skills, with experience linking training outcomes to business KPIs
Exceptional stakeholder management and communication skills, with experience engaging senior leadership
Demonstrated ability to operate under limited supervision as a recognized subject matter expert

Benefits

Comp & perks

variable cash programs (bonus or commission)
equity as part of the compensation package