Client Services Order Fulfillment Lead

Repligen Corporation

Leading order fulfillment and client management for Global Strategic Accounts. Driving process improvements and ensuring high service delivery standards in a fast-paced environment.

Posted 7/23/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $88,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service leadership and client management, with a strong focus on order fulfillment, process improvement, and effective communication across global strategic accounts. Proficient in leveraging data analysis to drive actionable insights and enhance customer satisfaction.

Highest-signal resume keywords

Customer Service LeadershipOrder Fulfillment ManagementData AnalysisProcess ImprovementConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOrder FulfillmentProcess ImprovementClient ManagementBusiness Transformation

Soft Skills

Excellent CommunicationProblem-SolvingConflict Resolution

Tools & Technologies

SAPSalesforceTableauMicrosoft OutlookMicrosoft Excel

Industry Keywords

Global Strategic AccountsCustomer Delivery RequirementsSupply ConstraintsRevenue PrioritiesPerformance Routines

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as a single point of contact for a given set of Global Strategic Accounts.
Own execution of order fulfilment for relevant strategic accounts across all global sites for that customer.
Balance customer delivery requirements, supply constraints, and revenue priorities.
Lead daily execution alignment across Strategic Account Managers, Product Management, Regional Commercial, Finance, Planning, Manufacturing, Quality, and Distribution.
Co-Own with Strategic Account Managers and Regional commercial leadership identification and communication of risks and opportunities.
Own resolution of critical fulfilment issues and delivery risks.
Embed daily management discipline, leveraging standard work and performance routines.
Ensure robust, standardized processes are in place to consistently meet customer and business expectations.
Lead or contribute to process improvement and business transformation initiatives.
Operate effectively in a fast-paced, deadline-driven environment.

Requirements

What you’ll need

Bachelor’s degree in business administration, Management, or a related field
5+ years' experience in customer service leadership or client management
Excellent written and verbal communication skills
Strong problem-solving and conflict resolution abilities
Ability to analyze data and generate actionable insights
Proficiency in customer service software and tools (SAP, Salesforce, Tableau, etc.)
Also skilled in all Microsoft software (Outlook, Excel, etc.)

Benefits

Comp & perks

paid time off
health/dental/vision
retirement benefits
flexible spending accounts