Remote

Human Resources

• Manage and resolve end-to-end employee exits across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and their employees.
• Provide sound guidance and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
• Lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes.
• Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.
• Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations.
• Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, amongst other verticals, to ensure all aspects of the employee exit are administered correctly and promptly.
• Be the subject-matter expert and respond to internal and external queries on all offboarding matters in conjunction with Lifecycle's internal stakeholders.
• Navigate clients through Remote's Employee Relations resources and guides, helping them understand applicable policies and processes.
• Conduct preliminary assessment of workplace concerns, identifying key facts and applicable local regulations.
• Coordinate with internal and external stakeholders to ensure appropriate handling of employee relations matters.
• Support clients in understanding progressive disciplinary approaches and documentation requirements.
• Monitor ongoing employee relations cases, ensuring timely follow-up and coordination with relevant stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes.

Senior Lifecycle Specialist, Employee Relations and Transitions

Sales Development Rep

• Respond, engage and qualify outbound leads and inquiries
• Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
• Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
• Providing support to Account Executive team as needed
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

Sales Development Representative

• Respond, engage and qualify outbound leads and inquiries
• Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
• Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
• Providing support to Account Executive team as needed
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by a variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

Outbound Sales Development Representative – DACH, German Speaking

• People & Team Leadership: Guide, coach, and develop direct reports to build a high-performing T&A team.
• Culture: Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
• Performance Management: Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture.
• Team Growth: Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
• Complex Case Resolution (ER Scope): Serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics, including complex wage-hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance.
• Cross-Functional Partnership: Partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows, and standard operating procedures (SOPs).
• Process Optimization: Improve & optimize the Lifecycle T&A team's processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale.
• Service Delivery: Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
• Risk Mitigation: Safely manage and maintain employee data and confidential information, and advise on best practices to handle sensitive T&A records and investigations with discretion.
• Strategic Resolution: Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth.
• AI Enablement: Champion the responsible adoption of AI-assisted tools within the T&A team — identifying opportunities, running pilots, establishing guardrails, and scaling what works. Ensure team members are equipped and confident to use AI tools within Remote's data handling and compliance guidelines.

HR Manager – Lifecycle Time & Attendance

Customer Success Manager

• Act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery.
• Manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership.
• Collaborate with Sales to align on customer expectations, monitor account health to proactively prevent churn and manage escalations, and identify valuable upselling and cross-selling opportunities.
• Share direct customer feedback to continually improve our team processes.

Growth Customer Success Manager

Analyst

• Perform EDD on customers across high risk industries, including review of relevant export control and licensing regulations
• Improve due-diligence processes, documentation, and supporting systems (clarity + traceability)
• Assist with regulatory changes; participate in cross-functional projects
• Collaborate with internal stakeholders, business partners and second-line control functions
• Lead continuous improvement around tooling, SOPs and policies
• Contribute to specialist training and knowledge sharing
• Stakeholder engagement to raise the profile of Compliance
• Prepare data-driven internal management reports

EDD Analyst

Associate

• Manage Closed Won processing and order management, ensuring accuracy and timely execution in line with established processes
• Build standard quotes in CPQ and process Order Forms, ensuring accuracy, completeness, and compliance with pricing policies and approval requirements prior to deal closure
• Own and resolve Deal Desk cases focused on technical and process-related questions, including CPQ, quoting, and account maintenance inquiries
• Maintain accurate Salesforce account and order records throughout the deal lifecycle
• Monitor the Deal Desk queue and respond to Sales team requests within defined SLAs
• Coordinate with Senior Deal Desk team members on complex or escalated cases, flagging issues that require higher-level input
• Contribute to the continuous improvement of Deal Desk SOPs, internal documentation, and knowledge resources
• Support month-end and quarter-end close activities, ensuring all deals are processed accurately and on time

Remote

Senior Lifecycle Specialist, Employee Relations and Transitions

Sales Development Representative

Outbound Sales Development Representative – DACH, German Speaking

Outbound Sales Development Representative – DACH, German Speaking

Outbound Sales Development Representative – DACH, German Speaking

Outbound Sales Development Representative – DACH, German Speaking

HR Manager – Lifecycle Time & Attendance

Growth Customer Success Manager

EDD Analyst

EDD Analyst

Deal Desk Associate

Senior Lifecycle Specialist, Employee Relations and Transitions - APAC

Senior Lifecycle Specialist, Employee Relations and Transitions - APAC

Senior Lifecycle Specialist, Employee Relations and Transitions - APAC

Senior Lifecycle Specialist, Employee Relations and Transitions