RELX

Customer Success Manager

• Manage the overall success and client satisfaction for DMS and Drafting Solutions projects
• Manage a portfolio of law firm clients
• Serve as the main point of contact for clients of the assigned solution
• Ensure successful client onboarding and continued training
• Develop and execute comprehensive training plans to drive solution adoption
• Execute customer retention strategies
• Coordinate with technical support, product, and development teams to resolve technical or operational issues
• Advocate for clients by communicating feedback to internal teams for product improvements and feature enhancements
• Track and analyze client usage data, performance metrics, and customer satisfaction scores to identify areas for improvement
• Work cross-functionally across departments to drive customer satisfaction

Legal Customer Success Consultant – JD Required

Account Executive

• Identify key contacts and decision makers within customer organizations and develop exceptional relationships
• Create and implement account plans within prospective accounts
• Drive new business opportunities to exceed quota and annual sales targets
• Collaborate with Product Management, Marketing, Operations, and Implementation
• Provide accurate sales reporting and forecasting
• Maintain current records and build account profiles in the CRM
• Promote, drive, and deliver promotional product strategies
• Perform product demonstrations remotely through Zoom or other technology-based applications
• Prospect within an assigned territory of hospitals, healthcare systems, medical schools, and home health care facilities
• Sell Elsevier’s ClinicalKey clinical search engine

Health System Sales Executive, Clinical Performance

Attorney

• Curate, enhance, and expand US legal analysis by partnering with expert authors and leveraging AI tools
• Review and refine AI-generated outputs before publication
• Track legislative, regulatory, and case-law developments to keep content current
• Manage portfolio delivery plans, collaborating with Content Operations to balance quality, speed, and cost
• Partner with Product Managers, Content Strategy, and Segment teams to ensure market alignment

US Legal Editor, AI Content Updating

Project Manager

• Manage all phases of projects through the Product Development process.
• Depending on scope and complexity, manage up to 20 simple to moderate projects a year.
• Define key performance parameters and create regular variance reports to track progress.
• Negotiate with Engineering Resource Managers for project resources.
• Maintain compliance with corporate and public regulations.
• Perform data analysis relevant to project tasks.
• Request resource demand and review resource allocation for projects.
• Schedule and facilitate project review meetings for the purpose of updating status.
• Escalate complex issues and decisions to senior-level PMO colleagues.
• Maintain ownership of and accountability for the project schedule.
• Effectively communicate project status — including schedule variances and mitigation options.
• Identify and make recommendations for improvement to existing processes and procedures.
• All other duties as assigned.

DevOps Engineer

• Assist in implementing cloud infrastructure as code (primarily Azure) to support applications
• Work with data storage systems under guidance from senior team members
• Help develop and maintain automated workflows for deploying applications and infrastructure
• Participate in troubleshooting and incident resolution, documenting solutions and preventive measures
• Collaborate with engineers and non-technical team members to understand requirements and translate them into technical tasks
• Learn and apply CI/CD, automation, and monitoring best practices
• Follow security best practices and assist in implementing controls to protect data and infrastructure
• Contribute to team documentation for technical and non-technical audiences

Site Reliability Engineer II

• Monitor and track new and renewal deals to ensure timely execution and alignment with internal milestones
• Work with dashboards to manage procurement and invoicing requirements, including paperwork aging, access extensions, purchase orders, and process exceptions
• Coordinate the resolution of account-level delinquencies with appropriate stakeholders
• Engage with customers regarding renewals, title discussions, and deal-related inquiries
• Support contract review, redlining, and documentation for new and renewal business
• Maintain and update regional process documentation and operational requirements
• Partner with cross-functional teams to structure and execute strategic and complex commercial opportunities
• Maintain accurate records, reporting, approvals, and exceptions while identifying opportunities to improve processes

Account Support Executive

• Manage multiple projects of varying size and complexity across the product development lifecycle
• Lead cross-functional teams, partnering with product, engineering, and business stakeholders
• Develop and maintain project plans, schedules, and delivery roadmaps
• Track progress against defined performance measures and produce regular status and variance reporting
• Identify risks, issues, and dependencies, and implement mitigation strategies
• Coordinate resource planning and negotiate allocation with engineering and delivery leaders
• Ensure compliance with corporate standards and relevant public regulations
• Drive process improvement initiatives to enhance project delivery effectiveness

Project Manager II

Application Engineer

• Contribute to strengthening secure software delivery across engineering teams
• Embed security practices, tools, and automation into development workflows
• Enable teams to build secure applications and CI/CD pipelines through practical guidance, reusable solutions, and improved processes
• Reduce risk and improve reliability
• Support secure-by-default delivery at scale

Senior Application Security Engineer

• Develop and execute customer storytelling strategy across the North American legal market.
• Conduct interviews with legal professionals.
• Collaborate with Marketing, Sales, and Segment Leaders.

Legal Customer Testimonial Manager

Business Analyst

• Partner with business and product teams to document current business process and challenges, recommend process improvement and design future state processes
• Gather business requirements, high level user stories and acceptance criteria
• Maintain stakeholder expectations and raise appropriate issues to project managers as necessary
• Develop “trusted advisor” relationship with senior stakeholders through effective communication
• Work with technology teams to produce detailed user stories and acceptance criteria to support development and QA teams
• Perform analysis on existing systems; identifying options for potential solutions and assess for both technical and business suitability

Senior Business Analyst – Lead-To-Cash

Artificial Intelligence

• Partner with team leads to document AI systems, use cases, risks, controls, ownership, approvals, and governance processes.
• Maintain the AI use case inventory and related lifecycle documentation, ensuring records are complete, current, traceable, verifiable, and accessible.
• Compile and maintain model cards or technical documentation packages using existing design documents, architecture records, evaluation reports, release documentation, testing evidence, and approval records.
• Coordinate AI risk intake and tiering processes, ensuring required documentation, evidence, approvals, and escalation paths are captured.
• Produce governance reports with clear lineage from AI use cases, system documentation, risk assessments, control evidence, owner approvals, release decisions, and audit responses.
• Maintain evidence packages for AI labeling and user disclosure, including screenshots, user interface examples, and documentation showing where AI-generated content is disclosed to users.
• Document human intervention and feedback mechanisms, including user feedback loops, revision workflows, and how feedback is used to improve model or product quality.
• Document explainability and transparency practices, including Agentic AI and RAG architecture, Agentic RAG workflows, source citations, Shepard’s® validation, reasoning workflows, and grounding in trusted legal content.
• Track governance, testing, and quality assurance evidence, including offline evaluations, human evaluations, DDE quality ratings, regression testing results, release gates, production monitoring, and operational dashboard evidence.
• Support quarterly reviews and audits of AI systems and models to identify documentation gaps, control gaps, emerging risks, and required remediation actions.
• Drive follow-up across distributed teams to ensure governance records, control evidence, and remediation items remain complete, accurate, and current.
• Coordinate responses to AI governance, transparency, audit, legal, compliance, and risk management requests.
• Support the development, implementation, and continuous improvement of responsible AI and model risk policies, standards, procedures, and operating practices.
• Translate policy, regulatory, and governance requirements into practical operating processes that can be adopted by technical and business teams.
• Identify documentation gaps, ownership gaps, process risks, model risk concerns, and control weaknesses related to AI governance.
• Evaluate and apply tools that improve AI inventory management, governance documentation, model/system traceability, control evidence collection, risk tracking, and regulatory reporting.
• Stay current with emerging AI technologies, industry trends, responsible AI practices, global regulatory changes, model risk management expectations, and industry standards.
• Partner with Legal, Compliance, and Risk teams to translate applicable requirements into practical governance processes, documentation expectations, and evidence standards.

AI Governance Specialist

Customer Support

• Lead, coach, and develop a small team of CX specialists or coordinators (where applicable).
• Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.
• Design and implement customer journey improvements across digital and physical touchpoints.
• Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities.
• Build and maintain CX program documentation, playbooks, and standard operating procedures.
• Identify, evaluate, and deploy AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.
• Partner with Product and Technology teams to integrate AI capabilities into customer-facing workflows.
• Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Customer Experience Manager

Full-stack Engineer

• Research and investigate specific topics or areas of team knowledge needs and compile documented findings for what was discovered.
• Apply Research methodologies as required and also help the team to improve and refine such methodologies.
• Work closely with other development team members to understand product/tool requirements and translate them into software designs for the development of system components/applications of moderate complexity.
• Develop console, network service, or web-based applications from gathered specifications.
• Develop proof-of-concepts (POCs) to explore new areas of product vision/strategy.

Senior Software Engineer

Architect

• Translate business needs and technology direction into scalable architectural solutions.
• Communicate complex technical concepts in a clear, business‑focused manner to support decision‑making.
• Partner with architects across the organization to ensure alignment, governance, and shared architectural direction.
• Collaborate with product and business strategy teams to anticipate long‑term technological needs.
• Evaluate new technologies and potential acquisitions as required.
• Define and implement technology strategies that promote standardization, reuse, and simplification.
• Plan for the evolution, retirement, and replacement of systems within the business unit.
• Provide architectural leadership and promote software engineering best practices.
• Review and approve changes to infrastructure components and subsystems.
• Lead architectural design for large‑scale development efforts.
• Act as a bridge between enterprise architecture and engineering teams.
• Work collaboratively with architects across different groups to ensure cohesive solutions.
• Introduce and support teams in adopting new technologies.
• Lead teams in identifying and resolving complex technical challenges.
• Present findings, risks, and solution options to support informed decision‑making.
• Guide technical direction and architectural evolution through reviews and hands‑on leadership.
• Identify opportunities to evolve components into shared infrastructure.
• Stay current with industry and technology advancements and explore opportunities to apply them.
• Advocate for and support the adoption of shared technologies across business units.
• Collaborate closely with shared technology teams to provide architectural guidance and support.

Principal Architect

Solutions Engineer

• Drive Growth and Make an Impact by transforming healthcare through building long-term relationships with healthcare clients.
• Developing and delivering proactive engagement strategies, health checks, and business reviews.
• Analyzing product usage and satisfaction to ensure renewals and long-term value.
• Identifying risk signals early and take action to mitigate churn.
• Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
• Identifying upselling and expansion opportunities aligned with customer goals.
• Leading sales motions from discovery through negotiation and closing.
• Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Owning the end-to-end sales process for renewals and expansions.
• Collaborating closely with Sales Executives and Customer Success to drive results.