Legal Customer Success Consultant – JD Required

RELX

Legal Customer Success Consultant managing law-firm relationships and adoption of LexisNexis DMS, drafting, and generative AI solutions. Driving onboarding, training, retention, and product feedback across client and internal teams.

Posted 8/7/2026full-timeArizona, California, Illinois, Nevada, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $53,900 - $89,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and customer success, with a focus on driving solution adoption and client satisfaction through effective training and communication. Proficient in analyzing client data and collaborating cross-functionally to enhance product offerings.

Highest-signal resume keywords

Customer Success ManagementClient Relationship ManagementGenerative AI FamiliarityDocument Management SystemsMicrosoft Products Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client OnboardingTraining Plan DevelopmentPerformance Metrics AnalysisCustomer Retention StrategiesTechnical Issue Resolution

Soft Skills

Interpersonal SkillsTime ManagementVerbal CommunicationWritten CommunicationRelationship Building

Tools & Technologies

IManageNetDocuments

Industry Keywords

Account ManagementClient ServicesLegal BackgroundTechnology Background

About the role

Key responsibilities & impact

Manage the overall success and client satisfaction for DMS and Drafting Solutions projects
Manage a portfolio of law firm clients
Serve as the main point of contact for clients of the assigned solution
Ensure successful client onboarding and continued training
Develop and execute comprehensive training plans to drive solution adoption
Execute customer retention strategies
Coordinate with technical support, product, and development teams to resolve technical or operational issues
Advocate for clients by communicating feedback to internal teams for product improvements and feature enhancements
Track and analyze client usage data, performance metrics, and customer satisfaction scores to identify areas for improvement
Work cross-functionally across departments to drive customer satisfaction

Requirements

What you’ll need

Experience in customer success, account management, client services, or a related role
Familiarity with Generative AI
Familiarity with Microsoft products
Familiarity with document management systems such as iManage and NetDocuments
Strong interpersonal and relationship-building skills
Strong time management skills to meet frequent and potentially conflicting deadlines and work schedules
Strong verbal and written communication skills, including influencing and networking with internal colleagues and external clients
A legal- or technology-related background is helpful

Benefits

Comp & perks

Flexible working hours
Comprehensive, multi-carrier medical, dental, and vision benefits
401(k) with match
Employee Share Purchase Plan
Wellness platform with incentives
Headspace app subscription
Employee Assistance and Time-off Programs
Short- and Long-Term Disability insurance
Life and Accidental Death Insurance
Critical Illness insurance
Hospital Indemnity
Family benefits, including bonding and family care leaves
Adoption and surrogacy benefits
Health Savings Account
Health Care Spending Account
Dependent Care Spending Account
Commuter Spending Account
Up to two days of paid leave each to participate in Employee Resource Groups
Up to two days of paid leave each to volunteer with a charity of choice