Senior Business Analyst – Lead-To-Cash

RELX

Senior Business Analyst supporting initiatives for modernisation and simplification of services at Elsevier. Collaborating with business units to enhance customer and employee experiences through data-driven decision-making.

Posted 7/27/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process modeling using BPMN, eliciting business requirements, and translating them into user stories and acceptance criteria. Proficient in agile methodologies and experienced in facilitating workshops while maintaining effective communication with stakeholders.

Highest-signal resume keywords

Process Modeling (BPMN)Business Requirements ElicitationAgile MethodologiesSalesforce ExperienceData Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Story DevelopmentAcceptance Criteria DefinitionSoftware Development LifecycleLead-to-Cash ProcessesWorkshop Facilitation

Soft Skills

Effective CommunicationStakeholder Management

Tools & Technologies

JiraConfluenceSlackMicrosoft OfficeMicrosoft Teams

Industry Keywords

AgileScrumKanbanProcess Improvement

About the role

Key responsibilities & impact

Partner with business and product teams to document current business process and challenges, recommend process improvement and design future state processes
Gather business requirements, high level user stories and acceptance criteria
Maintain stakeholder expectations and raise appropriate issues to project managers as necessary
Develop “trusted advisor” relationship with senior stakeholders through effective communication
Work with technology teams to produce detailed user stories and acceptance criteria to support development and QA teams
Perform analysis on existing systems; identifying options for potential solutions and assess for both technical and business suitability

Requirements

What you’ll need

Proven experience in process modelling (BPMN standard), eliciting business requirements, and translating them into clear user stories and acceptance criteria
Solid understanding of software development methodologies, platforms, and tools
Demonstrated ability to plan and facilitate small to medium-sized workshops
Strong verbal and written communication skills, enabling effective engagement across all organisational levels, including the production of high-quality process documentation
Hands-on experience working in agile environments using recognised delivery frameworks such as Agile, Scrum, and Kanban
Experience performing the Business Analyst role across the full software development lifecycle
Experience with Lead-to-Cash processes and Salesforce
Exposure to data analytics and data-driven decision-making and familiarity with tools such as Jira, Confluence, Slack, Microsoft Office, and Microsoft Teams

Benefits

Comp & perks

Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work