Strategic Account Manager, Clinical Solutions

RELX

Sales Account Manager responsible for driving growth and retention in healthcare SaaS solutions. Building relationships with clients and delivering consultative support within the Health sector at Elsevier.

Posted 7/23/2026full-timeNew York City • Connecticut, Maine, New York • 🇺🇸 United StatesJuniorMid-Level💰 $72,100 - $120,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare sales and account management, with a strong focus on renewal management, upselling, and cross-selling. Proficient in building relationships with clinical, operational, and executive stakeholders while utilizing sales methodologies to drive results.

Highest-signal resume keywords

Healthcare Sales ExperienceRenewal ManagementSalesforce CRM ProficiencyStrategic ThinkingPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementUpsellingCross-SellingSales MethodologiesContract Negotiation

Soft Skills

Communication SkillsConfidence in PresentingRelationship BuildingAdaptability

Tools & Technologies

Salesforce CRMMicrosoft OfficeExcelPowerPointWord

Industry Keywords

SaaS TechnologyHealthcare ClientsHealth SystemsStakeholder EngagementChurn Mitigation

About the role

Key responsibilities & impact

Drive Growth and Make an Impact by transforming healthcare through building long-term relationships with healthcare clients.
Developing and delivering proactive engagement strategies, health checks, and business reviews.
Analyzing product usage and satisfaction to ensure renewals and long-term value.
Identifying risk signals early and take action to mitigate churn.
Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
Identifying upselling and expansion opportunities aligned with customer goals.
Leading sales motions from discovery through negotiation and closing.
Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
Owning the end-to-end sales process for renewals and expansions.
Collaborating closely with Sales Executives and Customer Success to drive results.

Requirements

What you’ll need

Have 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems.
Proven success in renewal management, upselling, or cross-selling.
Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
Have excellent presentation, communication, and strategic thinking skills.
Able to thrive in a fast-paced, deadline-driven environment.
Are skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.

Benefits

Comp & perks

Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days