RELX

Director

• Lead the development and execution of segment-focused strategies to accelerate growth across priority markets
• Work across sales, marketing and product to drive commercial performance, strengthen product-market fit, and deliver measurable customer and business outcomes
• Influence innovation, pricing, and go-to-market execution within a highly collaborative environment
• Build a clear commercial plan and orchestrate execution to optimise commercial outcomes
• Generate market insights, size commercial opportunities, and define target segments for growth
• Identify and execute on opportunities for pricing and packaging improvements in collaboration with product and pricing teams
• Partner with product teams to improve product-market fit, support innovation initiatives and unlock new commercial potential
• Work with the sales and marketing team to ensure alignment on priorities across regions, segments, and product combinations
• Improve the end-to-end customer experience, identifying gaps and working with internal teams to deliver enhancements

Commercial Director – Pharma Biotech Segment

Program Manager

• Support the planning, coordination, and execution of Sales Academy programs across segments and business units
• Organize training sessions, manage communications, and maintain data accuracy to support reporting and strategic decisions
• Support high-visibility initiatives including the Global Sales Forum, Sales Pitch Forum, and quarterly executive reporting
• Attend planning meetings with sales leaders to discuss Sales Academy offerings
• Support meeting logistics and maintain awareness of training priorities across segments and business units
• Manage follow-up actions from planning meetings, including distributing course information, scheduling touchpoints, and coordinating next steps
• Collect sales rosters prior to each training session and manage session logistics
• Send participant surveys and coordinate issuance of LinkedIn learning badges following sessions
• Own and distribute the Sales Academy newsletter on a quarterly basis
• Maintain the master Sales Academy Excel spreadsheet, ensuring accuracy of session IDs, business unit data, and attendee rosters
• Track and report progress against Sales Academy KPOs

Sales Academy Program Manager

Content Manager

• Manage and oversee the Content Legal Specialist teams, Content Analysis teams, and COOL teams
• Collaborate with Product teams to manage and execute content expansion initiatives
• Provide proactive workforce planning to ensure appropriate staffing footprint
• Develop and implement strategies for expanding caselaw content
• Monitor and track progress towards achieving content expansion goals
• Lead change management and advance Gen AI across the GEO Case Law organization
• Identify and resolve bottlenecks, inefficiencies, and quality issues
• Ensure timely and accurate delivery of expanded content
• Manage relationships with internal and external stakeholders
• Develop and maintain comprehensive documentation for the content expansion teams
• Provide regular feedback, coaching, training, and talent development to team members
• Actively manage the budget for content expansion initiatives
• Monitor and manage content quality across workflows
• Oversee the workflows for digital and print delivery of expanded caselaw content
• Collaborate with commercial stakeholders to create new global caselaw content opportunities
• Develop meaningful caselaw metrics and analytics in alignment with Global Editorial Operations targets
• Execute on automation and drive adoption of global tools and systems delivery

Senior Manager – Case Law Content Expansion

Full-stack Engineer

• Providing hands-on technical leadership through coding, reviews, troubleshooting, and support for complex engineering challenges.
• Mentor, coach, and develop engineers, helping them grow their skills and careers
• Leading the design, architecture, development, deployment, and support of complex software solutions and product features
• Defining and communicating technical direction in alignment with product goals and broader business priorities
• Partnering with Product and cross-functional stakeholders to refine requirements, guide discovery, and translate business needs into practical technical solutions
• Ensuring software is high quality, secure, scalable, reliable, performant, maintainable, and well documented
• Driving strong engineering practices including clean code, code reviews, testing, AI use, CI/CD, and continuous improvement
• Leading planning, estimation, sprint execution, and delivery discussions, helping the team balance speed, quality, and long-term sustainability

Software Engineering Lead

Customer Success Manager

• Drive renewals across the LATAM region
• Ensure customer satisfaction and high NPS through faculty and student engagement
• Drive customer outcomes through usage, adoption, and strong implementation
• Be the trusted partner for our customers
• Build engagement plans for key accounts
• Review plans for alignment during the year
• Develop creative initiatives to strengthen satisfaction and increase usage
• Monitor adoption metrics and proactively track usage
• Monitor the renewals pipeline and targets
• Identify risks early and develop plans to strengthen satisfaction and usage
• Identify upsell and cross-sell opportunities

Academic Success Manager

Administrative Assistant

• Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers.
• Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time.
• Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce.
• Representing an assigned product line that may overlap with other sales teams’ territories, as applicable.
• Working within territory, account, product, service, or sales processes of limited complexity.
• Informing customers of new product and service introductions, pricing, and relevant updates.
• Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution.
• Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans.
• Performing all other duties as assigned.

Customer Administrative Specialist

Account Executive

• Support Account Managers with account management activities that drive customer engagement, usage, retention, growth, and strategic account execution.
• Conduct targeted customer outreach, including power user, dormant user, and system administrator campaigns, to gather feedback, increase usage, support training needs, share resources, and strengthen agency engagement.
• Prepare quarterly usage reports, account review materials, presentation updates, and account documentation to support sales team preparation and customer engagement.
• Coordinate customer training and adoption activities by partnering with educational advisors, scheduling recurring training opportunities, sending reminders, supporting meeting logistics, and assisting with large ID rollouts.
• Execute outreach campaigns across Eloqua, LinkedIn, social media, and account-based marketing channels with personalized messaging and relevant offerings for target agencies.
• Support new business development and prospecting campaigns in partnership with Account Managers and Business Development representatives, including target program identification and opportunity development.
• Manage selected sales opportunities from prospecting through handoff, including lower-revenue account follow-up, opportunity development, and coordination with the appropriate account owner.
• Assist with product-focused campaign activity for solutions such as Jail Booking, Accurint TraX, and related offerings by identifying account fit, supporting trials, increasing product awareness, and driving adoption outreach.
• Monitor GovWin, SAM, GSA, and related resources for proposal requests, market research, capture opportunities, competitor information, renewal activity, buying-season support, and potential upsell opportunities.
• Learn product capabilities and demonstration skills for solutions such as Accurint Virtual Crime Center and Accurint TraX to support customer meetings, sales conversations, and engagement activities.
• Shadow discovery calls, customer meetings, demonstrations, and sales conversations to build knowledge of consultative selling, public safety workflows, customer needs, and internal sales processes.
• Accurately track outreach, sales activity, campaign progress, customer engagement, and opportunity updates using company systems.
• Maintain awareness of public safety market trends, customer needs, competitive dynamics, product capabilities, and internal sales processes to support continued development into a direct sales role.
• Perform all other duties as assigned.

Government Sales Representative

Attorney

• Review, edit, and audit legal opinions and other caselaw content
• Analyze legal documents to identify key issues and determine precedential relationships
• Apply approved history and treatment letters and phrases in accordance with Legal Editing Guidelines
• Review history and treatment lettering against source material
• Ensure accuracy, completeness, and consistency of all editorial work
• Verify history chains and treatment relationships using designated tools and workflows
• Resolve complex editorial and legal analysis questions
• Identify guideline ambiguities or workflow improvements

Legal Editor

General

• Journal development: you will balance maintaining the superior performance of a portfolio of titles with supporting goals around accelerated growth of quality content.
• Editor appointments: you will carefully manage new editor appointments and ensure your journals have editorial structures that are diverse and dynamic.
• Community engagement: you will engage with customers through careful relationship-management and regular communication.
• Brand visibility: you will improve the visibility of your journal brands and our company tools and services through effective outreach and keeping an eye on the competition.
• Project management: you will champion select initiatives in the team, following up on actions and recommendations and ensuring team engagement and delivery.
• Teamwork: you will work closely with colleagues to help deliver on collaborative projects and goals.

Publisher

Editor

• Defining the aims, scope, and formats for the journal, and developing a broad appeal, impactful, topical, and cohesive journal.
• Drawing on an impressive network of leading researchers to attract world-leading article submissions.
• Traveling extensively to engage with the research community, including attending conferences and visiting research institutes.
• Recruiting & having managerial responsibilities for in-house editorial team members.
• Coordinating the rigorous evaluation of submissions to ensure the quality and value of the journal, as a forum for the best research, analysis and ideas.
• Developing and fostering partnerships with other editorial teams at Cell Press, as well as members of our Operations, Marketing and Press teams.
• Contributing to the overall publishing strategy of Cell Press.

Editor-in-Chief, Cell Biotech

Business Development Rep

• generating a high volume of sales appointments via cold calling and emails
• managing prospecting timelines, deadlines, and follow-ups
• collaborating with outside sales team to schedule webinar demonstrations
• presenting technology and products to prospective universities
• creating and maintaining customer accounts in Salesforce

Business Development Representative, Nursing Health Education

• Develop and own the annual PSS GTM plan: market segmentation, targeting and positioning, sales plays, pricing strategy, and packaging across all global regions.
• Identify and develop strategic technology partnerships to embed PSS content into clinical workflows, increasing institution-wide adoption and renewal stickiness.
• Design scalable packaging and cross-sell offers — including specialist bundles — to increase average deal value and expand the customer base.
• Lead B2B and B2C growth motions, including campaigns to build early loyalty among residents and early-career clinicians.
• Own renewal strategy across all regions, enabling Account Management with usage data, ROI frameworks, and value-articulation tools to retain at-risk accounts and grow the base.
• Build and deliver standardized retention enablement packages for regional Account Management and Sales teams.
• Equip Sales and Account Management teams with segment-specific plays, target lists, templates, and competitive tools to improve conversion and cross-sell rates.
• Partner with Product and Marketing on events and campaigns to drive lead generation.
• Represent PSS commercial priorities in senior leadership and cross-functional forums; act as the commercial voice of the business.
• Attend conferences and customer meetings as the subject matter expert (SME)

Commercial Director

• Provide leadership, management, direction, and vision to software engineers and/or development employees including offshore contractors/consultants and interns needed to support, run, and change activities in the software development life cycle.
• Successfully partner and lead large offshore resources in solving complex business needs.
• Perform reviews to ensure enterprise and architectural standards and processes are followed.
• Complete management responsibilities to include performance management, hiring and coaching of staff, and resource planning.
• Write advanced complex code for computer systems and serve as a senior source of expertise.
• Manage system and user acceptance testing cycles to ensure accurate and quality business solutions.
• Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed.
• Serve as a primary technical point of contact for external technology resources.
• Recommend technical strategy and direction across functional area.
• Participate in development and evolution of architecture.
• Consult with stakeholders to find alternative work-arounds during system outages.
• Provide design input across a product.
• Work directly with customers and end users.
• Serve as acknowledged “go to” person on coding and technical issues.
• Interface with other technical personnel or team members to finalize requirements.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Complete complex bug fixes.
• Design and work with complex data models.
• Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services.
• Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws.

Manager, Software Engineering

Support Engineer

• Provide high‑quality technical and customer support to internal and external customers via phone, email, and chat
• Troubleshoot technical issues, research solutions, and resolve customer inquiries with the customer’s best interest in mind
• Accurately document all customer interactions, research, and resolutions within CRM systems
• Acquire and maintain in‑depth product knowledge to effectively demonstrate and support proprietary products and services
• Assist customers with product installation, user interface functionality, and site navigation
• Provide login, search, usability, and technical support across multiple platforms
• Perform basic browser troubleshooting and technical diagnostics
• Train and support users while responding to inquiries and escalations
• Utilize internal systems including CRM, billing tools, administrative platforms, websites, and production systems
• Escalate complex issues to second‑level support teams as needed
• Participate in a 24/7 on‑call rotation, including weekend coverage

Technical Support Coordinator

Account Manager

• Managing customer roadmap retention plans/actions to ensure protection of base revenue.
• Creating and implementing effective account/territory plans that include developing and implementing a sales strategy considering new business growth.
• Managing all resources necessary to drive new business; forecasting revenue; developing key contacts and business relationships within assigned accounts.
• Supporting the efforts of the National Account Manager including on-site visits, demonstrations and customer educational activities.
• Securing meeting appointments, gathering information on customer needs, positioning and demonstrating LexisNexis Risk Solutions product as solutions to customer's business issues.
• Managing customer objections, negotiating pricing and contracts and closing the sale.
• Developing gap analysis techniques to determine incremental opportunities within existing accounts.
• Contacting and meeting with account decision makers to determine the business needs to penetrate new business opportunities.
• Developing planning regimen to identify and track revenue trends, recognize sales opportunities, target specific sales activities, and analyze competitive threats.
• Working closely in a team environment with sales support and technical implementation employees to satisfy customer needs.