Director, Cases

RELX

Director leading legal editorial cases teams for Global Editorial Operations. Driving customer satisfaction through process improvement, AI-enabled workflows, and global team leadership.

Posted 8/25/2026full-timeManila • 🇵🇭 PhilippinesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams and driving process improvements while ensuring compliance with applicable laws. Proficient in leveraging Generative AI and automation tools to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Leadership ExperienceProcess ImprovementCustomer Relationship ManagementGenerative AI ImplementationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementProject ManagementPerformance MeasurementBudget PreparationContent Systems Management

Soft Skills

Strong Leadership SkillsEffective CommunicationCustomer FocusCultural SensitivityTeam Motivation

Tools & Technologies

Generative AI ToolsAutomation ToolsRPA Technologies

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Editorial OperationsSLA ManagementOperational ComplianceCustomer ExpectationsStrategic Initiatives

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Lead the Primary Law cases teams across Global Editorial Operations, ensuring SLAs are met and exceeded
Set goals, expectations, and performance measurements for regional Cases teams
Establish and implement strategic and tactical initiatives, leveraging Generative AI and ACP agentic solutions
Manage customer relationships and expectations with business unit partners
Advise on or manage hiring, training, development, allocation, and performance assessment of personnel
Manage escalations from internal and external stakeholders and articulate operational issues and trends
Manage process and system developments for the team
Review, develop, and implement process improvements, departmental goals, and objectives
Lead improvements in content systems, tools, and technology, including automation and RPA
Maintain current knowledge of applicable laws, changes, and requirements and ensure compliance
Develop and deliver programs supporting an innovative service model
Manage and coordinate Cases enhancement team projects in line with company strategy and goals
Collaborate with other dependencies to ensure improvements positively impact departments
Manage projects within agreed plan, scope, schedule, cost, and quality
Prepare or assist with budgets and monitor expenditures
Assist with periodic operational reports and metrics
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree holder
7-10 years leadership experience
Strong business acumen and knowledge of editorial
Strong customer focus
Proven track record in achieving quality
Passion for process improvement
Ability to lead teams through change
Strong leadership skills with a proven track record building and motivating teams
Ability to communicate effectively with all levels of leadership, internal customers, and vendors
Ability to communicate with different cultures across multiple continents
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Benefits

Comp & perks

Country specific benefits
Fair and accessible hiring process accommodations
Equal opportunity employment