RELX

Attorney

• Interact frequently with attorneys, legal professionals, and power users to generate clear customer requirements.
• Anticipate customer needs, especially around legal drafting workflows, and translate them into prioritized product opportunities.
• Understand how Create+ impacts customer satisfaction across drafting, review, and delivery workflows.
• Monitor legal industry trends, drafting practices, and evolving expectations around AI‑assisted writing.
• Aim to exceed customer expectations while balancing product viability and long‑term strategic goals.
• Gather insights from multiple sources—including user research, usage analytics, feedback channels, and market data—to guide product decisions.
• Make trade‑off decisions across competing priorities while maintaining alignment with Create+ strategy.
• Formulate and evaluate hypotheses using quantitative methods, including A/B testing of drafting and workflow features.
• Identify opportunities for product improvement through deep analysis of usage, adoption, and customer behavior.
• Independently manage day‑to‑day product issues and propose data‑informed solutions.
• Support go‑to‑market planning by clearly communicating customer needs and delivery timelines.
• Collaborate with Marketing, Sales, and Customer Success on launch plans and messaging for AI‑enabled drafting features.
• Provide product expertise for customer questions about function, pricing, packaging, and value.
• Solve customer needs through features that improve drafting efficiency, document quality, and workflow continuity.

Legal AI Product Manager – II, Create+

Content Manager

• Manage people, priorities, and processes across North America to ensure the timely delivery of online statutory and code updates
• Coordinate the acquisition, processing and publication of legislative content
• Ensure work is allocated effectively across teams to maintain throughput, accuracy and coverage commitments
• Provide day-to-day line management for editors and analysts
• Encourage a positive, collaborative team culture with a focus on reliability, shared ownership and continuous improvement

North America Legislation Editorial Manager

Customer Success Manager

• Support the Sales organization with a variety of Sales Operations and CRM-related tasks, including reviewing, analyzing, and fulfilling business support requests
• Collaborate with cross-functional stakeholders to gather requirements, recommend solutions, and implement Salesforce enhancements aligned to business needs
• Design, build, and maintain Salesforce automations and process improvements, including flows, validation rules, approval processes, and other declarative tools
• Configure Salesforce to support business processes, including custom objects, fields, page layouts, record types, and security settings
• Assist with Salesforce administration activities, including user access support, territory alignment, account setup, and sales crediting requests
• Develop, maintain, and deliver standard and ad hoc reports, dashboards, and analytical insights to support decision-making and identify trends, risks, and opportunities
• Ensure data quality, accuracy, and integrity across Salesforce through monitoring, validation, and data management activities
• Support and troubleshoot day-to-day Salesforce issues, working with users to resolve problems efficiently and effectively
• Monitor system performance and existing processes to identify opportunities for optimization, scalability, and continuous improvement
• Stay current with Salesforce releases, features, and best practices; proactively recommend enhancements that improve business outcomes
• Create and maintain system, process, and technical documentation to support knowledge transfer, audit readiness, and long-term platform sustainability
• Participate in Jira-based work management using Copado, including UAT testing and, when assigned, implementing changes and promoting them through Salesforce environments

CRM Analyst

Software Engineer

• Develop a portfolio of internal facing Power BI reports to provide quick and accurate insights to our stakeholders
• Ad-Hoc data pulls as required by the business
• Implement best practices in all reporting and deliverables
• Collaborate with cross-functional teams to develop a comprehensive understanding of the key drivers and opportunities within the business

Visualization Developer

Product Manager

• Engage regularly with users and internal stakeholders to gather requirements and feedback.
• Translate user needs and strategic objectives into clear product requirements and priorities.
• Balance user expectations with technical, operational, and organizational constraints.
• Translate established product strategy into actionable plans and backlog priorities.
• Lead day-to-day product execution with an engineering squad, ensuring timely delivery.
• Participate in product discovery activities in line with defined processes.
• Manage defined areas of the product lifecycle, including enhancements and iterations.
• Use qualitative and quantitative data to inform prioritization and trade-off decisions.
• Understand core software delivery practices and work effectively with engineering on scope and feasibility.
• Collaborate with engineering and data science partners to deliver AI-enabled content creation solutions responsibly.

Analyst

• Provide stewardship, expertise, and governance over business metrics
• Support the definition, tracking, and interpretation of success metrics supporting our capital plan
• Define, track, and report key performance metrics for AI-powered platforms
• Provide recurring executive reporting and forward-looking analysis
• Manage stakeholder relationships with Business Unit CFO, Directors, and Data Teams

Lead Analyst – Decision Support

Account Executive

• Responsible for driving revenue growth across their region.
• Manage their team to focus on growing Elsevier’s journals and books business through new sales and maintenance / growth of the existing base.
• Consults with Account Manager on needs analysis and prepares for sales meetings.
• Coaches the team to meet bookings and revenue targets.
• Ensures that CSM insights are leveraged to negotiate potential new sales and renewal price changes.
• Overall accountability for ensuring renewals close on time and on budget.
• Develop an effective regional sales organization by hiring, coaching, developing and retaining sales talent.

Regional Account Director, Northeast – Federal Government

• Provide stewardship and expertise for all financial aspects of certain LNNA sub product lines
• Advise and influence key management decisions
• Assist in the creation of new capital reporting
• Develop excellent relations and maintain regular contact with business partners

Senior Decision Support Analyst

Content Marketing Manager

• Lead the charge on NAUK Cases primary content delivery engine, driving end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials.
• Shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI.
• Oversee caselaw processing, enrichment, validation, and publication workflows—ensuring the content on LexisNexis platforms is authoritative, current, and trusted.
• Manage and adhere to SLAs set by the business, with primary accountability for timeliness and quality across for multi-regional teams that support US, Canadian and UK case law content workflows.
• Anticipate peaks and troughs within cases and primary law publishing by cross-training and managing editors across the multiple regions to pick up work across other jurisdictions.
• Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking.
• Lead and advance change management within the NAUK Cases organization.
• Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations.
• Review, revise, and develop additional meaningful metrics to improve reporting and reduce churn.
• Serve as operational SME for supporting Lexis+ AI developments, ensuring content is structured and tagged optimally for emerging AI experiences; partner with Product and Tech teams to embed AI solutions into core workflows.
• Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models.
• Champion best-practice processes across regions, harmonizing tools, and governance with Global Editorial counterparts.
• Engage and present to senior leaders regularly to confirm strategic alignment, surface risks, and celebrate wins.

Director of Case Law Content Performance and Operations

Sales

• Lead, coach, and develop a team of new business sales representatives to achieve revenue targets
• Drive consistent pipeline generation through outbound activity and structured prospecting
• Monitor sales performance, pipeline health, and forecasting accuracy
• Execute the US new business sales strategy in line with commercial objectives
• Manage individual and team performance through regular coaching and development
• Work closely with Marketing to align lead generation and campaign activity
• Collaborate with Product, Customer Success, and other internal teams to support the customer journey
• Support onboarding and ongoing development of new team members
• Maintain strong awareness of market trends, customer needs, and competitive landscape

Sales Manager

Account Manager

• Meeting or exceeding monthly and annual revenue objectives.
• Managing territory projections and plans, and implementing sales activities that assess revenue potential, and target revenue opportunities.
• Managing customer roadmap retention plans/actions to ensure protection of base revenue.
• Creating and implementing effective account/territory plans that include; developing and implementing a sales strategy considering new business growth, managing all resources necessary to drive new business; forecasting revenue; developing key contacts and business relationships within assigned accounts.
• Developing gap analysis techniques to determine incremental opportunities within existing accounts.
• Contact and meet with account decision makers to determine the business needs to penetrate new business opportunities.
• Clearly demonstrating your understanding of LexisNexis Risk Solutions pricing, administrative procedures, and organization to effectively answer clients questions or implement solutions in a timely fashion.
• Working closely in a team environment with sales support and technical implementation employees to satisfy customer needs.

Vertical Account Manager, Identity Solutions

• Lead the charge on NAUK Cases primary content delivery engine
• Drive end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials
• Shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI
• Oversee caselaw processing, enrichment, validation, and publication workflows
• Manage and adhere to SLAs set by the business
• Anticipate peaks and troughs within cases and primary law publishing
• Build, coach, and inspire a nimble and high-performing operations team
• Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness)
• Serve as operational SME for supporting Lexis+ AI developments
• Own relationships with vendors and shared-services partners
• Engage and present to senior leaders regularly to confirm strategic alignment.

Consultant

• Lead and execute analytic proofs of concept (POCs) and evaluations
• Translate client objectives into actionable insights
• Provide strategic advisory support to Sales and customers
• Identify emerging client needs via proactive analytics
• Collaborate with Sales, Product, Modeling, and Engineering teams
• Support large customer engagements
• Mentor junior team members

Strategic Analytic Consultant

• Define and execute the customer-facing analytics strategy for health education products, enabling institutions to clearly understand student engagement, performance, and readiness.
• Advance an integrated learning analytics vision, aligning insights across products to support program success, student outcomes, and institutional decision-making.
• Lead end-to-end product lifecycle execution, from discovery and roadmap planning through delivery, launch, and iteration.
• Leverage AI and advanced analytics to identify opportunities for personalization, prediction, and optimization—ensuring features are measurable, impactful, and continuously improved.
• Partner cross-functionally with Product Management, Data Science, Engineering, UX, SMEs, and customer-facing teams to translate customer needs into scalable analytics solutions.
• Develop and leverage internal product analytics to support stakeholders—informing roadmap decisions, feature performance, experimentation, and overall product health.
• Champion agile best practices, maintaining a prioritized, outcome-driven backlog aligned to business and technical goals.
• Operate independently and strategically, using data-driven storytelling to communicate product value and align stakeholders on short- and long-term vision.

Senior Product Manager

• Lead the teams that execute on the strategy for AI-generated and AI-enhanced case law content, aligned to product priorities and customer needs.
• Develop and maintain roadmaps for AI case law initiatives, from proof-of-concept through production deployment.
• Identify and prioritize opportunities for AI across the case law lifecycle, including collection, conversion, enrichment, summarization, classification, linking, and update workflows.
• Partner with Product and Technology teams to ensure AI content capabilities support Lexis+ AI and related research experiences.
• Provide direction and oversight for AI-driven case law content initiatives across assigned jurisdictions and content streams.
• Ensure AI-generated content meets LexisNexis standards for legal accuracy, editorial quality, consistency, and trust.
• Define and apply governance frameworks for AI content, including human-in-the-loop review, version control, auditability, and risk mitigation.
• Work closely with the Director of Performance and Operations to transition mature AI solutions into BAU workflows when appropriate.
• Engage and present to senior leaders regularly to confirm strategic alignment, surface risks, and celebrate wins.
• Support the development of AI skills and editorial best practices across content teams in partnership with regional and functional leaders.
• Promote responsible AI adoption, experimentation, and continuous improvement within editorial workflows.
• Act as the primary editorial point of contact for AI-related case law initiatives with Product Management, Engineering, Data Science, and UX teams.
• Translate editorial and legal requirements into clear AI content specifications, evaluation criteria, and success measures.
• Define and track success metrics for AI-driven case law content, including quality, coverage, content freshness, and scalability.
• Establish feedback loops to improve AI output using editorial review, customer signals, and downstream usage data.
• Stay informed on industry developments, regulatory considerations, and emerging best practices related to AI in legal publishing.

Legal AI Product Manager – II, Create+

North America Legislation Editorial Manager

CRM Analyst

Visualization Developer

Product Manager

Lead Analyst – Decision Support

Regional Account Director, Northeast – Federal Government

Senior Decision Support Analyst

Director of Case Law Content Performance and Operations

Sales Manager

Vertical Account Manager, Identity Solutions

Director of Case Law Content Performance and Operations

Strategic Analytic Consultant

Senior Product Manager

Director of Case Law AI-Driven Content