RELX

Data Analyst

• Design and implement methodologies to gather, analyze, and continuously assess risk using customer data and LexisNexis public records, supporting government entities in identifying and mitigating fraud risk within the Social Services domain
• Analyze online transactional data to validate expected performance, identify trends and anomalies, and generate actionable insights for internal and external stakeholders, including detection of suspicious or potentially fraudulent behavior
• Evaluate large-scale batch datasets to support quality control (QC) processes, identify patterns and trends, and surface actionable leads to ensure optimal solution performance
• Leverage OSINT (Open-Source Intelligence) techniques to conduct investigative research and support customer-driven fraud investigations
• Develop and maintain scalable analytical scripts (e.g., SQL, Python, R) to automate data extraction, transformation, and advanced analysis
• Partner with Sales and Solution teams to provide pre- and post-sale support, including solution design, product education, implementation guidance, and best practices
• Manage and strengthen customer relationships through ongoing analysis and insights delivered throughout the lifecycle of engagements
• Develop and contribute to customer-facing presentations, translating complex analytical findings into clear, compelling narratives
• Research and recommend alternative approaches to help customers achieve cost-effective and optimized solutions
• Investigate and resolve data quality and QC issues, ensuring accuracy and reliability of outputs
• Identify and drive process improvement opportunities to enhance analytical efficiency, scalability, and quality
• Lead or contribute to special projects and strategic initiatives as assigned

Senior Fraud Data Analyst

Account Executive

• Own and grow a portfolio of strategic enterprise accounts
• Build trusted relationships with senior executives
• Develop and execute strategic account plans
• Create demand by helping customers improve decision-making
• Lead consultative, value-based sales conversations
• Identify and develop expansion opportunities
• Compete effectively against incumbent providers
• Lead complex commercial negotiations

Strategic Enterprise Account Director

Full-stack Engineer

• Leading multiple technology teams across Elsevier Health Education, under Health Markets responsible for the design, development, delivery, and operation of scalable software solutions supporting strategic business objectives.
• Providing technical and organizational leadership across product and engineering domains, driving execution, operational excellence, modernization, and continuous improvement.
• Partnering closely with product, architecture, data, quality, and business stakeholders to align technology investments with business priorities while fostering a culture of innovation, collaboration, and talent development.
• Developing and executing multi-year technology roadmaps aligned with Elsevier Health Education’s strategic objectives.
• Driving cloud modernization, platform consolidation, API-first architecture, and AI-enabled product capabilities across Nursing and Medical Education platforms.
• Establishing engineering standards, architecture governance, security, scalability, and operational best practices across multiple teams.
• Evaluating emerging technologies, including Generative AI and machine learning, to improve learning experiences and accelerate product innovation.
• Building, mentoring, and leading high-performing engineering managers and technical leaders across geographically distributed teams.
• Creating a culture focused on engineering excellence, innovation, accountability, continuous learning, and inclusion.
• Driving workforce planning, succession planning, organizational design, and leadership development.

Senior Director, Software Engineering

• Drive new business development within the broker-dealer market through proactive prospecting, pipeline generation, and strategic account engagement.
• Identify, qualify, and close complex, high-value, multi-year sales opportunities.
• Develop and execute territory plans focused on broker-dealers and adjacent financial services organizations.
• Build and maintain trusted relationships with C-level executives and senior decision-makers to uncover business priorities and growth opportunities.
• Apply a consultative, value-based sales approach to understand customer challenges and align solutions with business objectives.
• Create compelling business cases, proposals, and presentations tailored to client needs and strategic initiatives.
• Leverage industry expertise in fraud, identity, and risk management solutions to position differentiated offerings and drive competitive wins.
• Manage and expand a portfolio of existing accounts by identifying upsell and cross-sell opportunities that enhance client outcomes.
• Own revenue performance against assigned sales quotas, including accountability for pipeline creation, forecasting, and deal conversion.
• Partner closely with Product, Data Science, Professional Services, and other internal stakeholders to design and deliver integrated client solutions.
• Maintain accurate sales forecasts, pipeline activity, and account plans within CRM systems.
• Stay informed on industry trends, regulatory changes, and competitive developments impacting the broker-dealer and financial services sectors.

Enterprise Sales Executive

Sales

• Develop and execute strategic alliance sales plans to drive revenue growth, expand market penetration, and advance partner-led opportunities across assigned state and local government markets.
• Build, nurture, and manage relationships with alliance partners, system integrators, consultancies, and partner business units aligned to public sector programs and initiatives.
• Identify and develop new partner opportunities, including proof-of-concept programs, funded government initiatives, consortium-led projects, and partner-driven sales motions.
• Position LexisNexis Risk Solutions capabilities within partner conversations, including identity verification, authentication, fraud mitigation, biometrics, threat intelligence, and data management solutions.
• Partner with direct sales directors and account teams to align alliance activity with market priorities, customer needs, and revenue goals.
• Enable direct sales teams by educating them on available partnerships, partner motions, and ways alliance relationships can accelerate closes or improve win probability.
• Represent the company in partner meetings, customer-facing discussions, industry events, conferences, and trade shows to promote solutions and strengthen partner relationships.
• Conduct strategic account management for assigned partners, including annual or biannual onsite engagement, regular business reviews, opportunity planning, and relationship expansion.
• Work cross-functionally with market strategy, marketing, product, legal, customer support, and sales leadership to ensure partners have the tools, information, and support needed to succeed.
• Maintain visibility into industry trends, competitive dynamics, emerging technologies, and government program activity to inform alliance strategy and opportunity development.
• Provide regular updates to leadership on partner activity, pipeline development, market trends, relationship health, and other relevant performance indicators.

Director, Government Alliance Sales

Account Manager

• Act as project liaison leading post-sales client service needs by partnering with sales, support, service, and product resources to ensure client success
• Project-manage resources, timelines, budgets, and communication related to specific client projects and events including development and execution of Statements of Work and Client Business Reviews
• Develop strategic account management plans for an assigned client portfolio
• Build key business relationships with influential individuals and high-level decision makers
• Develop strategies for revenue retention and expansion while creating targeted, solution-oriented presentations and proposals
• Maintain awareness of customer needs and industry trends to optimize market positioning
• Develop, execute, and manage client satisfaction and loyalty strategies
• Partner with Account Executives to support sales of new business and expanded solutions while managing pipeline and forecasting activity in CRM

Strategic Account Manager

Data Scientist

• Design and build machine learning, NLP, and generative AI systems for scientific discovery, knowledge extraction, and intelligent content understanding
• Work with large-scale datasets including scientific publications, research data, knowledge graphs, and metadata
• Apply a range of approaches from classical ML methods to deep learning, embeddings, and LLM-based solutions
• Develop capabilities such as semantic search, information retrieval, entity extraction, classification, and summarization
• Build, evaluate, and improve models that support decision-making and accelerate research outcomes
• Train, fine-tune, prompt, and integrate models into production-ready systems
• Build and maintain scalable data pipelines for experimentation, inference, and monitoring
• Collaborate with cross-functional teams to translate complex challenges into robust technical solutions

Data Scientist III

Coach

• Complete required monthly interaction reviews across calls, chats, and emails.
• Conduct audits for agent certification, recertification, and readiness validation.
• Review customer interactions, assessments, coaching records, and process adherence for certification decisions.
• Document audit findings, quality observations, gaps, risks, and recommendations accurately.
• Complete and upload daily close-loop analysis of CSAT, FCR, and VOC survey results, including Extremely Dissatisfied, Dissatisfied, Neutral, FCR 2, FCR 3, and Not Resolved responses.
• Prepare Month-to-Date CSAT and FCR reports for Operations Leadership.
• Identify top CSAT detractors, non-FCR drivers, process gaps, and customer pain points.
• Provide SMART feedback and actionable recommendations to support coaching and improvement plans.
• Partner with Operations, Co-Performance Coaches, Training, SMEs, and Leaders to address quality opportunities.
• Support QA calibration sessions to ensure consistent audit and evaluation standards.
• Monitor and document NorthStar behaviors, pitch-rate opportunities, and Boost coaching opportunities where applicable.
• Ensure QMA, Coaching Manager, and other required documentation are completed accurately and on time.
• Support quality-related refresher training or knowledge sharing based on QA findings and trend analysis.
• Maintain operational awareness through call, chat, or email shadowing or handling exposure.
• Support internal audits of quality records, certification documents, and coaching documentation.
• Perform other tasks or projects assigned by the immediate superior.

Performance Coach

Content Marketing Manager

• Ensure legal content is publication-ready, AI-ready, and compliant with structured content standards.
• Validate metadata, taxonomy tagging, XML/HTML structures, and content integrity across platforms.
• Support semantic enrichment and content optimization initiatives for AI/GenAI products.
• Collaborate with Editorial, Product, and Technology teams on AI content readiness initiatives.
• Manage end-to-end collection and conversion activities across Asia jurisdictions and products.
• Identify operational risks and resolve delivery or workflow issues proactively.
• Contribute to workflow modernization and digital transformation initiatives.

Content Analyst

Attorney

• Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups.
• Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement.
• Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies.
• Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support.
• Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities.
• Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.

Legal Tech Customer Success Consultant – JD Preferred

• Lead engagement with court decision-makers, including executive officers, judges, clerks, and IT directors.
• Identify, qualify, and secure partnerships with court systems to expand data and document access.
• Build and manage a robust pipeline of court access opportunities, supported by CRM tracking and reporting.
• Develop and execute regional and national engagement strategies, including conferences, roundtables, and direct outreach.
• Advocate for the shared public benefits of data-sharing relationships and increased judicial transparency.
• Collaborate cross-functionally to ensure alignment on legal, technical, and operational requirements for court partnerships.
• Educate stakeholders on how LexisNexis solutions enhance access, analytics, and efficiency within the justice ecosystem.
• Contribute insights to product and policy teams to inform strategy and ensure sustainable, compliant data acquisition.

Court Access Account Executive

Executive Assistant

• Own complex, multi-executive calendars across time zones; proactively resolve conflicts aligned to strategic priorities
• Maintain a centralized Communications Calendar for key announcements, milestones, and leadership messaging
• Prepare executives for engagements with high-quality briefings, agendas, and AI-assisted insights
• Track deadlines, decisions, and follow-ups to ensure flawless execution
• Coordinate logistics across in-person and virtual meetings (A/V, rooms, catering)
• Manage end-to-end domestic and international travel aligned to preferences and policy
• Build optimized travel agendas with contingency planning and real-time issue resolution
• Leverage AI tools to streamline itineraries and improve accuracy
• Process expenses accurately and on time
• Act as the primary point of contact for the SVP’s office; triage communications with sound judgment
• Draft and deliver executive messaging (memos, town halls, leadership updates, all-hands)
• Utilize AI tools to accelerate content creation while ensuring tone and accuracy
• Partner cross-functionally to deliver consistent, well-sequenced communications
• Produce executive briefings and leadership materials with accuracy and timeliness
• Partner with Global Customer Operations, Finance, HR, and other stakeholders on key initiatives
• Maintain strict confidentiality of sensitive business and personnel matters
• Track and drive closure of SLT action items
• Plan and execute department events (town halls, off-sites, workshops, recognition programs)
• Own end-to-end logistics including venues, A/V, run-of-show, and communications
• Manage timelines and cross-team coordination to ensure seamless delivery
• Champion adoption of AI and automation to improve productivity and reduce manual work
• Identify and scale opportunities for AI-driven efficiencies across workflows
• Gather feedback, surface insights, and recommend continuous improvements
• Stay current on emerging tools; serve as an internal resource for AI best practices
• Own and evolve the department SharePoint site as a central hub for communications and engagement
• Ensure content is current, accessible, and visually engaging with strong governance practices
• Automate workflows using Power Automate and AI tools
• Serve as a subject matter expert for SharePoint best practices and adoption
• Act as the operational hub for the SVP’s office, managing workflows, vendors, and documentation
• Maintain organized, secure digital filing systems and standards
• Lead special projects with strong execution discipline
• Coordinate with IT, Facilities, Legal, and HR as needed

Senior Executive Assistant

QA Engineer

• Lead the planning and execution of functional, API, automation, and performance testing across multiple projects.
• Design, develop, and maintain scalable automation frameworks and CI/CD test pipelines.
• Partner with Product, Engineering, DevOps, and Architecture teams to ensure quality throughout the SDLC.
• Drive continuous improvement of testing processes, tools, quality metrics, and engineering best practices.
• Analyze defects, perform root cause analysis, and ensure timely resolution of quality issues.
• Mentor and develop QA engineers while promoting automation-first and quality engineering practices.
• Evaluate and implement new testing tools and technologies to improve quality, efficiency, and delivery.
• Manage team priorities, performance, and resource planning to deliver high-quality software on time.
• Ensure compliance with organizational quality standards, governance, and audit requirements.

Quality Engineering Lead

Associate

• Work with editors, authors, editorial boards and the academic community at large to ensure sufficient copy flow of relevant, high-quality manuscripts;
• Negotiate and manage contractual relationships with journal editors;
• Continuous quality control and monitoring of all aspects of day-to-day editorial, production and publishing operations and actively address improvements where required;
• Meet portfolio related objectives with regards to content growth, new launches, articles market share, citation share, editorial speeds, editorial fees budget, and author and editor satisfaction.
• Stay up to date with market developments, to identify and map market needs and business opportunities.
• Combining market knowledge and data analysis, develop a portfolio strategy that will deliver on STMJ targets and to ensure your portfolio remains fully competitive.
• Develop and execute a China strategy plan for Agriculture and Environment in close collaboration with peers.
• Stay in close contact with editors and editorial boards within journal portfolio, and engage with stakeholders across the research communities, including research institutes, societies, and funding bodies.
• Work with colleagues in the team on developing their networks in China.
• Work closely with team members and other publishing colleagues to help deliver on collaborative projects and goals.
• Participate in projects that are run across STMJ and contribute to projects within Elsevier that require STMJ representation.

Associate Publisher

SDET

• Take ownership of the delivery team’s test strategy and drive effective execution.
• Contribute to the timely and high-quality delivery of customer environments through effective test planning and execution.
• Define and adapt test coverage to align with customer requirements and delivery priorities.
• Maintain test scenarios and test execution records in the test management tool to support traceability, effective execution and accurate reporting.
• Identify, log, and document defects in bug-tracking tools to drive timely resolution.
• Track and troubleshoot defects with developers and stakeholders through to closure.
• Provide clear testing status updates in stand-ups and planning sessions, highlighting risks and priorities.
• Build and maintain automated tests using Node.js/JavaScript (Mocha, WebdriverIO).
• Partner with QA and product teams to automate test coverage for new and existing platform features.