Account Specialist

RELX

Account Specialist supporting Bankers Almanac customers using banking and payments reference data. Coordinating onboarding, renewals, account administration, and customer success across financial institutions.

Posted 9/4/2026full-timeParis • 🇫🇷 FranceMid-LevelSenior💰 €30,100 - €50,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within financial services, focusing on customer onboarding, implementation, and lifecycle management. Proficient in utilizing CRM systems to enhance customer engagement and streamline processes.

Highest-signal resume keywords

Customer Success ManagementCRM Platform ExperienceCustomer Lifecycle ManagementFluent in EnglishFinancial Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingAccount ManagementData DeliveryContract AdministrationBillingInvoicingCustomer ReportingProcess ImprovementFinancial Data SolutionsRisk Management Solutions

Soft Skills

Excellent CommunicationRelationship-BuildingStrong Organisational SkillsDetail-OrientedCustomer-First Mindset

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

PaymentsFintechBankingFinancial Crime ComplianceReference DataPayment OperationsSWIFTCorrespondent BankingData ServicesCustomer Retention

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Act as a primary point of contact for administrative and operational support across the Bankers Almanac customer base
Support customer onboarding and implementation activities, ensuring successful adoption and timely delivery
Coordinate customer requests relating to product access, data delivery, contract administration, billing, invoicing, and service queries
Partner with Sales and Account Managers to support renewals, upsell opportunities, and customer retention initiatives
Work closely with internal teams to resolve customer issues and ensure service expectations are met
Monitor customer activity and proactively identify opportunities to improve engagement and customer outcomes
Maintain accurate customer records and account information within CRM systems
Support customer communications relating to product enhancements, data updates, and service changes
Assist with preparing account reviews, customer reporting, and commercial documentation
Identify opportunities to streamline processes and improve the customer experience
Support sales and account management teams across the Bankers Almanac portfolio
Help customers derive maximum value from payments and banking reference data solutions

Requirements

What you’ll need

Experience in customer success, account support, sales support, account management, or client services, preferably within financial services, payments, fintech, or data services
Strong understanding of customer lifecycle management, including onboarding, implementation, and renewals
Fluent in English
A second European language (French, German, Spanish, Italian, Dutch, Russian, or another European language) is highly desirable
Excellent communication and relationship-building skills with customers and internal stakeholders
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
Experience working with CRM platforms such as Salesforce and Microsoft Office applications
Highly detail-oriented with a customer-first mindset
Interest in banking, payments, financial crime compliance, reference data, and financial institutions is advantageous
Exposure to banking and payments ecosystems, including correspondent banking, payment operations, SWIFT, routing data, or reference data services
Experience supporting customers that utilise financial data, compliance, or risk management solutions
Understanding of challenges banks, corporates, and payment providers face in maintaining accurate payment routing and reference data

Benefits

Comp & perks

Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
Country specific benefits